Application Architecture TeleCanor Integrated Communications (TIC) platform

Content 1. Telephony Integration 2. Web Access 3. Email & Networking 4. Unified Messaging 5. CTI – Desktop Connectivity 6. Other Modules Administration LDAP 7. Complete Architecture

1. Telephony Integration Voice Server Architecture PBX 1. Intel Voice Server 2. TAPI / Mitai / SIP 3. Intel / Eicon Serial Integration SMDI / MCI EEAM 1. Analog / Digital Integration 2. IP Integration 3. T1/E1/ISDN Interface EEAM –Enterprise Edition Access Manager Sybase - DB Speech Services ASR / TTS

Voice Server Architecture 2. Web Access WEB Client Voice Server Architecture Web Client Internet WAP Client Internet Information Services SRM WAP Client Web Reports Web Client - http & https WAP Client SRM – Service Recovery Management. EEAM –Enterprise Edition Access Manager Sybase - DB EEAM

Voice Server Architecture 3. Email & Networking Voice Server Architecture VPIM 3. VPIM Client 1. POP3 / IMAP Internet VPIM – Voice Profile for Internet Mail EEAM –Enterprise Edition Access Manager EEAM Sybase - DB POP3 IMAP4 2. SMS / MMS / SMTP

4. Unified Messaging Voice Server Architecture MS Exchange IMAP4 IMAP TSE – Transparent Storage Engine EEAM –Enterprise Edition Access Manager IMAP TSE Gateway EEAM Sybase - DB IMAP4 To any Email Server Contacts Synchronization IMAP4 Synchronization and web services Message and Call Logging MAPI

5. CTI – Desktop Connectivity Voice Server Architecture UMST – Unified Messaging System Tasks EEAM –Enterprise Edition Access Manager TIC Mobile TIC Client Manager EEAM Sybase - DB UMST Client PC or Devices IP Dialer – Outlook Extension – MS Fax agent

Voice Server Architecture 6. Other Modules Voice Server Architecture MMC / Snap In Administration System Administrator PC EEAM LDAP Sybase - DB Active Directory LDAP Server MMC – Microsoft Management Console LDAP – Lightweight Directory Access Protocol EEAM –Enterprise Edition Access Manager

7. Complete Architecture Sybase - DB UMST IMAP TSE Getaway Internet Email Server Speech Services PBX Interface Intel/IP/TAPI PBX Web Applications IIS LDAP TIC Mobile PDC MMC Snap In TIC Client Manager Remote Administration Voice Server POP3 IMAP4 VPIM EEAM

Esna’s UC Server Software Middleware at the core of all enterprise communications Single platform for voice, mobility, messaging, and presence Directs communications based on established workflows and policies Proven integration with diverse enterprise telephony systems Proven integration with major email platforms Proven integration with enterprise databases Adds substantial value to business applications Simplifies management of communication infrastructure for IT professionals

Unified Communications Salesforce.com, Frontrange, ACT Architecture GroupWare Solutions User Access MS Exchange 2000/2003/2007 Lotus Dominos Novell GroupWise Google Apps ZIMBRA IMAP servers POP3 IMAP WIFI SIP DTMF Speech HTTP HTTPS XML VXML SIP SOA IMAP TIC services Enterprise portals BEA EIP MS Sharepoint IBM WebSphere Universal access Gateway to content Business Applications Microsoft CRM, Oracle Salesforce.com, Frontrange, ACT SAP, Netsuite Binnacle Browser

UC Server Architecture Overview (continued) TIC Services Windows Desktop LDAP Active Directory Database (Sybase) Outlook, Lotus Notes, GroupWise Mail Server: Exchange, Dominos, GroupWise, IMAP Database Access Component (EEAM) License Manager Mobile Device: J2ME, BlackBerry, Windows Client Gateway Services (UMST) SMTP Server/IMAP POP 3 Access Directory Gateway Services (LDAP) Mail Server Gateway Services (TSE) Web Gateway Services: HTML, WML, IMAP, POP Admin Tool Reporting Tool Utility Services SMS Connector CRM, Other DB: Salesforce, SQL Server, Custom Access Client DB, CRM Voice Server, FAX Server, IVR Engine WWW Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services WAP Speech Services: Nuance ASR/TTS CTI Services: CSTA/MITAI/TAPI/SIP IMAP/POP IP Access: SIP/TAPI/MITAI/VTI TDM Access: Dialogic/Eicon Live Communication Server Desk Phone XML IP PBX: SIP/3Com/Avaya IP Access: SIP/TAPI/MITAI/VTI PBX CTI Stream: SIP-CSTA/ TAPI/CSTA/MITAI Client Applications Back Office Applications Telephony Infrastructure

TIC Server Architecture Overview Highly modular solution TIC services can be enabled / disabled individually Easy to customize based on customer needs Deployable on a single server or on a cluster of servers Primary Server Components Communication system abstractions (wrappers) TIC engines / services Relational databases Technical libraries Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc. Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc. All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database 3rd party technology: ASR, TTS, Fax

Application Architecture TeleCanor Integrated Communications platform