1 Confidential Restricted Keil ‘How to’ Guide October 2007

2Confidential Restricted Agenda  Acronyms  Single User  Floating  Uninstalling/Moving  Installation Questions  Updates and Upgrade  Misc  ULINK2, RTA, SWD  USB Dongles  Support Resources  Customer Support Requests

3 Confidential Restricted Acronyms

4Confidential Restricted Those 3 letter words  AGDI – Advanced Generic Debug Interface  AGSI – Advanced Generic Debug Interface  ETM – Embedded Trace MacroCell  FLF – Floating License File  FLI – Floating License ID  IDE – Integrated Development Environment  KBA – Knowledge Base Article  LA – Logic Analyzer  LIC – License  MCB – Microcontroller Board  MCU – Microcontroller Unit  MDK – Microcontroller Development Kit

5Confidential Restricted Those 3 letter words  PSN – Product Serial Number  RDM – RealView Distributor Meeting  RL – Real-Time Library  RTA – Real-Time Agent  RTL – Real-Time Library (old - do not use)  RVDS – RealView Development Suite  SA – Service Agreement  SFR – Special Function Register  SWD – Serial Wire Debug (Cortex-M3 2-wire debug interface)  SWV – Serial Wire Viewer (Cortex-M3 1-wire trace interface)  TCPnet – Keil TCP Newtworking Suite (part of RL-ARM)  VTREG – Virtual Register (used in Keil device simulator)

6 Confidential Restricted Single User

7Confidential Restricted Single User License (Node) Single user license can be installed on two PCs, with limitations.  Allowed  ONE user can install on TWO workstations  Not allowed  Use by TWO users

8Confidential Restricted Installation – Single User Simple installation process.  With Internet Access  File > License Management  Get LIC via Internet  Follow screen prompts  Submit

9Confidential Restricted Uninstalling/Moving  With Internet Access  File > License Management  Select product LIC  Uninstall  Follow screen prompts  Submit Before uninstalling software, user MUST uninstall LIC.

10Confidential Restricted Uninstalling/Moving  Without Internet Access  File > License Management  Select product LIC  Uninstall  Note the new uninstall LIC  TRNxxxxxxxxxxx  Use a PC with internet access  Before uninstalling software, user MUST uninstall LIC.

11Confidential Restricted PC Failure  Raise a Support request with full information  Full user information  Name, company,  Current product PSN  LIC for uninstall (need to specify which LIC to be uninstalled)  Support will deactivate PC and LIC  Manually removed from Keil License Server  LIC can never be used again  User installs product on new PC  Requests new LIC in standard way Support has to manually release existing LIC.

12Confidential Restricted Node Questions & Problems  User did not receive a LIC via  may be blocked by anti-spam software  User should check spam file or add to “white  How many times can I reinstall my license?  User can move the software 3 times  After this they need to contact support Common questions and problems relating to licensing.

13 Confidential Restricted Floating

14Confidential Restricted Floating Questions  Why is there a minimum of 3 seats?  Keil license system only configured for 3+ seats  How many users can a system support?  3, 4, 5, 6, 7, 8, 9, 10, 15, 20, 25, 50, 100, 150, 200  Can a customer buy 2 seats to add to an existing installation?  Yes, as long as the new total fits within the seat limitations  Customer will receive a new PSN for the total number of seats (not 2)  They will need to install new FLF on server  All users will need to install new license on workstations More questions for Floating installations.

15Confidential Restricted Floating Questions  Can a customer convert a Node license to Floating?  Yes, you will need a specific upgrade quote from Keil sales  Must be a minimum of 3 floating users  Is the licensing software loaded on the file server?  No. No licensing software runs on the server, user just creates FLF file  Can the FLF file be moved to another server?  No. This would require a complete installation with new PSN and LIC.  If user wishes to do this they should contact support Customers have several common questions for Floating installations.

16Confidential Restricted Floating Check-in/out  Automatic  Checked-out for 1-hour minimum  Checked-in after 1-hour  Manual  Can be checked-out for long periods  Can be used remotely outside office network  Max check-out period – 2 months  On license tab click – Check-Out Licenses are checked out when a user is using them.

17Confidential Restricted Installation – Floating (Admin)  Create Floating File  File > License Management >Floating License Administrator  Create folder on server  Read and Write access for users Once created, this file may not be moved or copied  Enter PSN and click Create FLF Administrator creates folder on server.

18Confidential Restricted Installation – Floating (User)  License Product  File > License Management >Floating License  Click Add Product  Browse to Floating Folder  Follow screen prompts  Submit Each user of the Floating license needs to license their product.

19 Confidential Restricted Distributor Licensing Admin

20Confidential Restricted Admin Site Access  Search for  PSN  LIC  User  Available Now  Sales Extranet Allows you to find information to help customer.

21 Confidential Restricted General Questions

22Confidential Restricted Software  What happens when my license expires?  Each PSN includes an expiry date 12 months after purchase  When this date is passed, product continues to work in normal manner  However the user cannot obtain product updates or direct support  To obtain updates user needs to buy update product (see later) Common software related questions.

23Confidential Restricted ULINK2  Where is the driver for ULINK2?  ULINK2 uses a standard Windows USB driver  There is no need to install a specific ULINK2 driver  Will ULINK support Real-Time Agent?  No, Real-Time Agent only works with ULINK2  Does ULINK2 support all devices which ULINK did?  Yes  Can ULINK2 be used with older versions of software?  No. User must use compatible software:  C51 v8.06+, C166 v6.06+, MDK v3.04+ ULINK2 replaced ULINK in November,06.

24Confidential Restricted USB Dongles  When did Keil stop offering dongles?  C51 v8.0, C166 v6.0, ARM – never offered  New versions are license managed using PSN/LIC  My customer has lost his dongle  Need to upgrade to latest version of software.  Will a USB/parallel converter work?  No, the customer needs to upgrade to the latest version of software Keil used to provide parallel dongles to control software access.

25 Confidential Restricted Support Resources

26Confidential Restricted Keil.com  Keil.com is the first place to look!  1,000’s of applications notes and knowledge base articles  Your question has probably been asked and answered many times before!!  Much faster than asking support Keil.com is a huge resource for answering customer questions.

27Confidential Restricted Keil Knowledge Base  Check the Knowledge base before contacting support  All common questions have knowledge base articles  Easy to search  Available 24/7, 365  Fast answers to your customers More than 2,400 articles answer customer questions.

28Confidential Restricted Read Me First  Read it First!  Answers all first time installation queries  Most out of the box questions are answered by reading this document  Shows how to get support  Knowledge base, web etc All Keil software ships with a 4-page Read Me First Document. Does not ship with eval versions

29Confidential Restricted Contacting Support  Send to support only   DO NOT SEND TO MULTIPLE PEOPLE  Wastes time and duplicates effort  Ensure you have all information  Full user information – name, company, /phone  Current product PSN or LIC  Clear explanation of the problem  MAP or Listing files are useful  Source code is useful Prepare all information before contacting support.

30 Confidential Restricted Upgrades and Updates

31Confidential Restricted Support and maintenance  When expiry date is passed, user cannot get product updates or support  Need to buy S+M extension product  Includes 12 months S+M  Latest product is shipped to customer  Part number xx-SM (eg PK51-SM)  Price:  20% of list price if purchased within 1 month of expiry date  Outside this time you will need to contact Keil for price.  Ensure you have customer PSN (LIC is no use) New products include 12 months’ support and maintenance.

32Confidential Restricted Upgrades  Very wide range of upgrades available  Common ones included in price list  Others need individual quote from Keil  Node > Floating, additional floating seats……………  Send to:  Always provide the customer PSN to provide quote Most upgrades require a special quote from Keil.

33 Confidential Restricted PSN’s Various

34Confidential Restricted Temporary PSN’s  Customer extended tool evaluation  Case by case basis  Customer must be committed to buying a number of seats  Contact sales  Full customer information  Product and opportunity  Number of seats, when customer will decide/buy We will support temporary versions of tools in specific circumstances.

35Confidential Restricted FAE & Si FAE  We will offer full PSN’s  Time limited to 12mths  After expiration, we will renew PSN  Contact Product Manager  Name or Names of FAE’s  Distributor, silicon franchise FAE’s must have tools, Silicon FAE’s are just as important.

36 Confidential Restricted Events & Activities

37Confidential Restricted  Tell us what you are doing  You events are added to Keil.com  Included in customer newsletters Easy alias to get you events on the web.

38 Confidential Restricted Thank You