“The Complete CIO” In Search of the Holy Grail John Kolm In an efficient economy like this the only thing left with value, the only thing that's unique, is the human being. Esther Dyson Chairman Internet Corporation for Assigned Names and Numbers

Starting Inside Reality What is the primary goal of any company? What is the primary goal of any individual? To survive Survival of : My jobMy importance My reputationMy investment Until I have Survival, nothing else seems real.

What creates Survival? Staying Inside Reality – Controlling the world – Guaranteeing Job security – Stopping change – Having High Spirits – Narrow Task focus – Creating Good strategies

Spirit Intellect Task Emotion

Rocks Gravel Sand Water

Rosy Pictures Edicts Technical and Budget “Team Building” Elite organisations Rubbish and noise Many other inputs Good Ideas The Imparter/s The Impartees Results Simulation

People Communication Fun Spirit Teamwork Unity Vision Values Results Profit Get it done Efficiency No diversions Hard work No bull Serious “Touchy Feely”“Economic Rationalist” ? Is there any common ground that is real?

Reflection - What Winners Do Reflection Ethics and ValuesBehavioursStrategies Feedback

Existing systems all valid …and must be promoted. No new dogma

We want answers, excitement, control, our own game to play, human energy, happiness and personal success. We are all on a Quest in life

What we did with the team The Change Leaders did a Simulation We decided who else in Toyota to include We then ran more Simulations at Toyota The “Change Leadership” group grew They spread the message to 3000 staff Business benefits followed - see next slide They reflected, followed up, and continued.

Motivation Workplace Safety Management support and confidence Communication process revolutionised –Dollar savings - Problems avoided –Dollars made – Processes improved –Harmony – Workforce issues improved Business Results – Summary

Business Results – Measurement

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