Microsoft ‘Work Without Walls’ Report: U.S. Telework Trends 2011 Prepared by Ipsos Public Affairs May 2011

Methodology »The Microsoft Remote Working Study was conducted using an online interviewing methodology. »Interviews were collected from February 27 to March 10, »The study was conducted among 4,523 information workers across the U.S. with a particular focus on 15 greater metro areas – Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Minneapolis, New York, Philadelphia, Phoenix, San Francisco, Seattle and Washington, D.C. 2 Atlanta, GA Chicago, IL Phoenix, AZ Denver, CO Dallas New York, NY Boston, MA Los Angeles, CA Detroit, MI Philadelphia, PA »With a sample size of n=4,523, results are accurate to +/- 1.46% when tested at the 95% confidence interval. »The survey averaged approximately 12 minutes in length. Seattle, WA San Francisco, CA Washington, D.C. Minneapolis, MN Houston, TX (Throughout report some single response questions may not equal 100% due to rounding.)

Executive SummaryExecutive Summary 3 »The majority of information workers surveyed nationwide (57%) say their company has a formal policy allowing employees to work remotely. – Among the 15 markets surveyed, the proportion of information workers reporting a formal policy allowing employees to work remotely varies from 64% in Dallas and Seattle to around 50% in Los Angeles and Detroit. – Nearly two-thirds of information workers in financial services (64%) say their company has a remote working policy, more than in manufacturing (58%), professional services (55%) or retail/hospitality (45%). »On average, information workers nationwide say they work remotely only about half as many days as they would prefer. – Nationally, information workers, on average, say they would prefer to work remotely almost 9 days a month, but say they actually do so only about 4 days a month. – Among the 15 markets surveyed, the number of days information workers say they work remotely varies from 4.7 days a month in Atlanta and 4.5 days a month in Phoenix, to 2.6 days a month in Detroit. »Information workers say their peers are more supportive of remote working arrangements than their bosses or managers are. – 45% of information workers nationally rate their peers as supportive of remote working arrangements (rating of 8, 9 or 10 on a 10 point scale), compared to 37% of information workers who rate their boss or manager as supportive. – Peer support for remote working varies across market from 54% giving it a high rating in Atlanta to only 37% in Chicago.

Executive Summary (continued)Executive Summary (continued) 4 »Information workers nationwide cite a better balance between work and home priorities and eliminating a long commute as the primary reasons to work remotely. – The need to complete unfinished work is the third most common reason. »More than three quarters of information workers (77%) say their company provides access to technology support for working remotely. – Access to remote technology support varies from a high in San Francisco (81%) and Atlanta (80%), to 72% in Chicago and Los Angeles. »Information workers top two pet peeves with colleagues working remotely are inability to speak face-to-face and lack of a quick response. »Social networking tools, both public and internal, are used by a substantial portion of information workers for collaboration at work. – 43% of information workers use public social networking tools to collaborate on work with colleagues. – Even more information workers, 47%, use internal social networking tools to collaborate with colleagues, while 26% use internal social networking tools to collaborate with customers or vendors.

Key Findings – NationalKey Findings – National 5 Primary Reason for Working Remotely (n=2,087) Formal Policy Allowing Remote Working at Company (n=4,523) Average Days Per Month Working Remotely (includes 0) (n=4,523) Remote Working Arrangements – Boss/Peer Support (n=4,523) Pet Peeves of Colleagues Working Remotely (n=4,523) Tasks Unable to Perform Remotely (n=2,604) »More than half of information workers surveyed across 15 metropolitan areas say their company has a formal policy allowing employees to work remotely. »On average, information workers surveyed across 15 markets prefer to work remotely about 9 days a month, but say they do so only 4 days a month. »45% of information workers say their peers are supportive of remote working arrangements and 37% say their boss is. »Information workers cite a better balance between work and home priorities as the most important reason to work remotely.

Key Findings – AtlantaKey Findings – Atlanta 6 Formal Policy Allowing Remote Working at Company (n=301) Average Days Per Month Working Remotely (includes 0) (n=301) Primary Reason for Working Remotely (n=159) »Nearly three in five information workers surveyed in the Greater Atlanta area say their company has a formal policy allowing employees to work remotely. »On average, Atlanta information workers prefer to work remotely 10 days a month, but say they do about 5 days a month. »More than half (54%) of information workers in Atlanta say their peers are supportive of remote working arrangements, while only 39% say their boss is. »Atlanta information workers cite eliminating commute time and greater productivity as the primary reasons to work remotely. Remote Working Arrangements – Boss/Peer Support (n=301) Pet Peeves of Colleagues Working Remotely (n=301) Tasks Unable to Perform Remotely (n=199)

Key Findings – BostonKey Findings – Boston 7 Primary Reason for Working Remotely (n=150) »Three in five information workers surveyed in the Greater Boston area say their company has a formal policy allowing employees to work remotely. »On average, Boston information workers prefer to work remotely about 8 days a month, but say they do so only 3 days a month. »46% of Boston information workers say their peers are supportive of remote working arrangements, while 42% say their boss is. »Information workers in Boston cite eliminating a commute and better work/home balance as the primary reasons to work remotely. Formal Policy Allowing Remote Working at Company (n=302) Average Days Per Month Working Remotely (includes 0) (n=302) Remote Working Arrangements – Boss/Peer Support (n=302) Pet Peeves of Colleagues Working Remotely (n=302) Tasks Unable to Perform Remotely (n=187)

Key Findings – ChicagoKey Findings – Chicago 8 Primary Reason for Working Remotely (n=128) Formal Policy Allowing Remote Working at Company (n=300) Average Days Per Month Working Remotely (includes 0) (n=300) Remote Working Arrangements – Boss/Peer Support (n=300) Pet Peeves of Colleagues Working Remotely (n=300) »More than half of information workers surveyed in the Chicago metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, Chicago information workers prefer to work remotely about 8 days a month, but say they do so only 3 days a month. »37% of Chicago information workers say their peers are supportive of remote working arrangements and 34% say their boss is. »Information workers in Chicago cite a better balance between work and home priorities as the most important reason to work remotely. Tasks Unable to Perform Remotely (n=159)

Key Findings – DallasKey Findings – Dallas 9 Primary Reason for Working Remotely (n=130) Formal Policy Allowing Remote Working at Company (n=304) Average Days Per Month Working Remotely (includes 0) (n=304) Remote Working Arrangements – Boss/Peer Support (n=304) Pet Peeves of Colleagues Working Remotely (n=304) »Nearly two-thirds of information workers surveyed in the Dallas-Forth Worth area say their company has a formal policy allowing employees to work remotely. »On average, Dallas information workers prefer to work remotely nearly 10 days a month, but say they do so only 4 days a month. »46% of Dallas information workers say their peers are supportive of remote working arrangements, while 36% say their boss is. »Dallas information workers cite priorities at home and the need to complete unfinished work as the primary reasons to work remotely. Tasks Unable to Perform Remotely (n=172)

Key Findings – DenverKey Findings – Denver 10 Primary Reason for Working Remotely (n=142) Formal Policy Allowing Remote Working at Company (n=303) Average Days Per Month Working Remotely (includes 0) (n=303) Remote Working Arrangements – Boss/Peer Support (n=303) Pet Peeves of Colleagues Working Remotely (n=303) »Nearly three in five information workers surveyed in the Denver metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, Denver information workers prefer to work remotely nearly 9 days a month, but say they do so only 4 days a month. »48% of Denver information workers say their peers are supportive of remote working arrangements,while 40% say their boss is. »Information workers in Denver cite priorities at home and eliminating a long commute as the primary reasons to work remotely. Tasks Unable to Perform Remotely (n=175)

Key Findings – DetroitKey Findings – Detroit 11 Primary Reason for Working Remotely (n=134) Formal Policy Allowing Remote Working at Company (n=300) Average Days Per Month Working Remotely (includes 0) (n=300) Remote Working Arrangements – Boss/Peer Support (n=300) Pet Peeves of Colleagues Working Remotely (n=300) »Nearly one half of information workers surveyed in the Greater Detroit area say their company has a formal policy allowing employees to work remotely. »On average, Detroit information workers prefer to work remotely 7 days a month, but say they do so less than 3 days a month. »42% of Detroit information workers say their peers are supportive of remote working arrangements, while 36% say their boss is. »Information workers in Detroit cite the need to finish work, eliminating a long commute and better balancing work/home priorities as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=169)

Key Findings – HoustonKey Findings – Houston 12 Primary Reason for Working Remotely (n=133) Formal Policy Allowing Remote Working at Company (n=301) Average Days Per Month Working Remotely (includes 0) (n=301) Remote Working Arrangements – Boss/Peer Support (n=301) Pet Peeves of Colleagues Working Remotely (n=301) »More than half of information workers surveyed in the Houston metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, Houston information workers prefer to work remotely about 9 days a month, but say they do so 4 days a month. »46% of Houston information workers say their peers are supportive of remote working arrangements while 38% say their boss is. »Information workers in Houston cite eliminating a long commute, balancing work/home priorities and finishing work they can’t get done at the office as the most important reasons to work remotely. Tasks Unable to Perform Remotely (n=167)

Key Findings – Los AngelesKey Findings – Los Angeles 13 Primary Reason for Working Remotely (n=131) Formal Policy Allowing Remote Working at Company (n=302) Average Days Per Month Working Remotely (includes 0) (n=302) Remote Working Arrangements – Boss/Peer Support (n=302) Pet Peeves of Colleagues Working Remotely (n=302) »Half of information workers surveyed in the Greater Los Angeles area say their company has a formal policy allowing employees to work remotely. »On average, L.A. information workers prefer to work remotely about 8 days a month, but say they do so only 3 days a month. »40% of L.A. information workers say their peers are supportive of remote working arrangements while only 32% say their boss is. »Information workers in L.A. cite balancing home and work priorities at home and the need to complete unfinished work as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=160)

Key Findings – MinneapolisKey Findings – Minneapolis 14 Primary Reason for Working Remotely (n=134) Formal Policy Allowing Remote Working at Company (n=301) Average Days Per Month Working Remotely (includes 0) (n=301) Remote Working Arrangements – Boss/Peer Support (n=301) Pet Peeves of Colleagues Working Remotely (n=301) »Nearly three in five information workers surveyed in the Greater Minneapolis area say their company has a policy allowing employees to work remotely. »On average, Minneapolis information workers prefer to work remotely over 8 days a month, but say they do so only 3 days a month. »42% of Minneapolis information workers say their peers are supportive of remote working arrangements, while 37% say their boss is. »Minneapolis information workers cite priorities at home, the need to complete unfinished work and eliminating a long commute as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=165)

Key Findings – New YorkKey Findings – New York 15 Primary Reason for Working Remotely (n=141) Formal Policy Allowing Remote Working at Company (n=300) Average Days Per Month Working Remotely (includes 0) (n=300) Remote Working Arrangements – Boss/Peer Support (n=300) Pet Peeves of Colleagues Working Remotely (n=300) »More than half of information workers surveyed in the New York metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, New York information workers prefer to work remotely about 7 days a month, but say they do so less than 4 days a month. »42% of information workers say their peers are supportive of remote working arrangements, while only 33% say their boss is. »New York information workers cite a better work/home balance and eliminating a long commute as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=176)

Key Findings – PhiladelphiaKey Findings – Philadelphia 16 Primary Reason for Working Remotely (n=139) Formal Policy Allowing Remote Working at Company (n=303) Average Days Per Month Working Remotely (includes 0) (n=303) Remote Working Arrangements – Boss/Peer Support (n=303) Pet Peeves of Colleagues Working Remotely (n=303) »More than half of information workers surveyed in the Philadelphia area say their company has a policy allowing employees to work remotely. »On average, Philadelphia information workers prefer to work remotely about 8 days a month, but say they do so only 3 days a month. »43% of information workers say their peers are supportive of remote working arrangements, while 38% say their boss is. »Philadelphia information workers cite balancing work/home priorities and the need to complete unfinished work as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=169)

Key Findings – PhoenixKey Findings – Phoenix 17 Primary Reason for Working Remotely (n=124) Formal Policy Allowing Remote Working at Company (n=301) Average Days Per Month Working Remotely (includes 0) (n=301) Remote Working Arrangements – Boss/Peer Support (n=301) Pet Peeves of Colleagues Working Remotely (n=301) »More than three in five information workers surveyed in the Greater Phoenix metropolitan area say their company has a policy allowing employees to work remotely. »On average, Phoenix information workers prefer to work remotely 10 days a month, but say they do so about 5 days a month. »46% of Phoenix information workers say their peers are supportive of remote working arrangements, while 42% say their boss is. »Information workers in the Phoenix area cite balancing work/home priorities at home as the primary reason to work remotely. Tasks Unable to Perform Remotely (n=158)

Key Findings – San FranciscoKey Findings – San Francisco 18 Primary Reason for Working Remotely (n=165) Formal Policy Allowing Remote Working at Company (n=302) Average Days Per Month Working Remotely (includes 0) (n=302) Remote Working Arrangements – Boss/Peer Support (n=302) Pet Peeves of Colleagues Working Remotely (n=302) »Three in five information workers surveyed in the San Francisco area say their company has a policy allowing employees to work remotely. »On average, S.F. information workers prefer to work remotely about 7 days a month, but say they do so only 4 days a month. »44% of S.F. information workers say their peers are supportive of remote working arrangements, while 39% say their boss is. »Information workers in the S.F. area cite balancing work/home priorities at home and eliminating a long commute as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=197)

Key Findings – SeattleKey Findings – Seattle 19 Primary Reason for Working Remotely (n=140) Formal Policy Allowing Remote Working at Company (n=301) Average Days Per Month Working Remotely (includes 0) (n=301) Remote Working Arrangements – Boss/Peer Support (n=301) Pet Peeves of Colleagues Working Remotely (n=301) »Nearly two-thirds of information workers surveyed in the Seattle metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, Seattle area information workers prefer to work remotely 9 days a month, but say they do so only about 3 days a month. »44% of information workers in Seattle say their peers are supportive of remote working arrangements, while only 36% say their boss is. »Seattle information workers cite eliminating a long commute and balancing work/home priorities as the primary reasons to work remotely. Tasks Unable to Perform Remotely (n=177)

Key Findings – Washington, D.C.Key Findings – Washington, D.C. 20 Primary Reason for Working Remotely (n=137) Formal Policy Allowing Remote Working at Company (n=302) Average Days Per Month Working Remotely (includes 0) (n=302) Remote Working Arrangements – Boss/Peer Support (n=302) Pet Peeves of Colleagues Working Remotely (n=302) »Nearly three in five information workers surveyed in the Washington, D.C. metropolitan area say their company has a formal policy allowing employees to work remotely. »On average, D.C. area information workers prefer to work remotely over 8 days a month, but say they do so less than 4 days a month. »51% of D.C. area information workers say their peers are supportive of remote working arrangements, while only 37% say their boss is. »D.C. area information workers cite better work/home balance and eliminating a long commute as the main reasons to work remotely. Tasks Unable to Perform Remotely (n=174)

How many employees work at the company you are employed by?Which of the following industries do you work in? Firmographics 21 Which department of your company do you work in?

What exactly is your job title?How Many Personal Computers Firmographics 22 AgeGender