Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. 1 Chapter 1 Managers and Managing in the 21st Century

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. 2 Organization A systematic arrangement of people brought together to accomplish some specific purpose

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. The Characteristics of an Organization Purpose Structure People 3

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Middle Managers First-Line Managers Front-Line Employees Top Managers The Levels of an Organization Supervise Others Work on Jobs 4

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. 5 Management Process of getting things done, efficiently and effectively, through and with other people

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Planning Defining goals and establishing action plans Controlling Monitoring activities to ensure that they are achieving results Leading Guiding and motivating all involved parties Organizing Determining what needs to be done, in what order, and by whom Management Activities Effective Management 6

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Mintzberg’s Managerial Roles Interpersonal Decisional Informational 7

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Distribution of Manager’s Time 8

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. The Roles That Managers Play High Moderate Low Importance Spokesperson Resource Allocator Entrepreneur Figurehead Leader Liaison, Monitor Disturbance Handler Negotiator DisseminatorEntrepreneur Small FirmsLarge Firms 9

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Managers and Decisions In order for managers to make decisions, they need to: Identify critical problems Gather and use appropriate data Make sense of the information Choose the best course of action 10

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Managers and Change Be change agents Be able to work in a dynamic environment Be flexible and adaptable In order to deal with change, managers need to: 11

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. General Management Skills POLITICALTECHNICAL INTERPERSONALCONCEPTUAL 12

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Specific Management Skills Controlling the organization’s environment and resources Organizing and coordinating Handling information Providing for growth and development of staff Motivating staff and handling conflicts Strategic problem-solving 13

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Management Competencies Initiate and implement change Monitor, maintain and improve performance Monitor and control resources Secure effective resource allocation Recruit and select staff (continued) 14

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Management Competencies (continued) Develop teams, individuals, and self Plan, allocate, and evaluate work Create, maintain, and enhance relationships Seek, evaluate, and organize information Exchange information to solve problems 15

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Managers and the Changing World Environment Management is no longer constrained by national borders Managers need to understand what is going on in the world Managers need to take into consideration different economic, political, legal and cultural systems in other countries 16

Robbins et al., Fundamentals of Management, 4th Canadian Edition ©2005 Pearson Education Canada, Inc. Is Understanding Management Important? Management affects everyone in an organization Poorly managed organizations will not be successful A good manager is a combination of many factors 17