© 2012 NASDAQ-LISTED: EGHT From Centrex to Cloud Communications ITPX Presented by Huw Rees VP Business Development April, 2012

l 8x8 Inc. NASDAQ-LISTED: EGHT 2 8x8, Inc. Business Overview Cloud-based (SaaS) provider of Hosted Unified Communications, Contact Center and Hosting solutions Silicon Valley (Sunnyvale, CA) $93M revenue run rate; 25%+ growth; Nasdaq listed. Awarded 79 US patents to date Seven US locations, four international Over 28,000 business customers Networx Enterprise, WITS3, Schedule 70 (GS-35F-0265X), NASA SEWP IV (NNG07DA20B and NNG07DA64B) Description Headquarters Revenue Patents Data Centers Customers Government Contracts

l 8x8 Inc. NASDAQ-LISTED: EGHT 3 What are the Business Drivers for UC? Enhanced collaboration Productivity improvements Flexibility Integration with other business processes Mobility

l 8x8 Inc. NASDAQ-LISTED: EGHT 4 Are Businesses Deploying Unified Communications? Source: Survey taken at CIO Conference, April Sample size 90 CIOs.

l 8x8 Inc. NASDAQ-LISTED: EGHT 5 Hosted IP Telephony and UC Services Market: Installed Lines (North America), Source: Frost and Sullivan 2012

l 8x8 Inc. NASDAQ-LISTED: EGHT 6 Pain points when deploying UC? CIO Pain Points for Premise Based UC Implementations –Multiple platforms –Remote sites and employees –Requires expensive IT resources to manage Eliminate the Pain! –Deploy a Cloud Service not a Hardware Implementation

l 8x8 Inc. NASDAQ-LISTED: EGHT 7 Centrex was the original “hosted voice”

l 8x8 Inc. NASDAQ-LISTED: EGHT 8 What changed when the world moved to IP Communications? Internet

l 8x8 Inc. NASDAQ-LISTED: EGHT 9 Voice is now just an “application”!

l 8x8 Inc. NASDAQ-LISTED: EGHT 10 Unified Communication Cloud Solutions A Suite of Services Designed to Work Seamlessly Together Easy to deploy | Easy to manage (all web based) | Extremely cost effective Cloud Voice Hosted PBX and unified communications services Cloud Video Flat-rate cloud-based videoconferencing solution Cloud Contact Center Deploy cost effectively where it could not have been done previously

l 8x8 Inc. NASDAQ-LISTED: EGHT 11 Service and System Architecture Business Voice/Video Services Virtual Private Servers DNS Service Managed Hosting Services Private Enterprise Cloud Services Call Recording Services Meeting & Collaboration (SaaS) Services OnDemand Contact Center Services Virtual Room Video Conferencing Services Network Operations Center (NOC) Service Monitoring Datacenter Monitoring 3 rd Party Services Monitoring Network Monitoring API Services Monitoring Diagnostic & Alerts Fraud Tools Account Manager Virtual Office Online Network Monitoring Tolls Web/ Video Conferencing Mobile Access to Call Logs & Recordings Click-2 Call CRM Application Integration Billing Integration Social Networking Customer Service and Support Business Process and Procedures Professional Services 8X8 CORE CLOUD SERVICES ADMINISTRATION AND MONITORING CUSTOMER TOOLS & APPLICATIONSAPIs & 3 RD PARTY INTEGRATION SERVICE AND SUPPORT High Availability Architecture Security Architecture

l 8x8 Inc. NASDAQ-LISTED: EGHT 12 Challenges moving from Centrex to Cloud Scalability – does it scale to 1000, 10,000, 100,000+Availability – what is the proven availability? 99.99%? ?Quality of Service – how does the service provider guarantee QOS?Complex network deployments. Redundancy and Disaster Recovery – no single point of failure?Security – is the system secure? Is it encrypted?Proven performance – government and commercial reference accounts Critical questions to ask prospective vendors!

l 8x8 Inc. NASDAQ-LISTED: EGHT 13 Architecture for HA and Security Key Points No single point of failure Fully redundant, highly scalable Can be deployed on public or private networks FISMA certification in Q3 2012

l 8x8 Inc. NASDAQ-LISTED: EGHT 14 Complex Networks Enterprise / government networks are complicated Adding VoIP must be planned carefully Ideally a separate VLAN Dual redundant access paths, dual routers, dual firewalls etc. No single point of failure Load balanced or auto fail-over Consideration for all other services on the network like VPNs and packet shaping/SIP ALG that can hinder not help VoIP The VoIP vendor MUST be an expert in network planning, deployment and management A hosted VoIP provider should also be prepared and able to provide managed router/firewall services

l 8x8 Inc. NASDAQ-LISTED: EGHT 15 How can you manage a large multi-site deployment? Manage the entire account from a simple web portal Manage from one to thousands of extensions Training and 24x7x365 help available in real-time

l 8x8 Inc. NASDAQ-LISTED: EGHT 16 What can you do with Cloud UC? Create, join and invite participants to web, audio and video meetings Integrated with Microsoft Exchange and Google No software download, plug-ins or supplemental hardware required Integrated VoIP, chat, desktop sharing and dial in/dial out features Unlimited meetings for a low monthly price

l 8x8 Inc. NASDAQ-LISTED: EGHT 17 What else can you do with Cloud UC? Record any audio meeting or portions of an audio meeting Playback and/or download meeting audio recordings Perform desktop sharing and white-boarding Seamless integration with voice/phone services

l 8x8 Inc. NASDAQ-LISTED: EGHT 18 Cloud Call Center Award-winning SaaS call center offering Multimedia/chat support Skills-based routing Call recording Real-time monitoring Historical reporting Case management Now you can deploy professional call centers quickly, in a cost effective manner

l 8x8 Inc. NASDAQ-LISTED: EGHT 19 Cloud Video Conferencing Don’t buy expensive video conferencing infrastructure! Any computer using a browser and webcam Any Polycom VVX or HDX series Any phone can call into the conference and join by audio

l 8x8 Inc. NASDAQ-LISTED: EGHT 20 Mobile services (BYOD) * 8x8 is the service provider behind the AT&T Call International service Converts an iPhone/iPod Touch/iPad and Android device to a Virtual Office extension Just needs a WiFi connection The business world is moving to BYOD, what about government? With Virtual Office Mobile… You can be in a hotel in London receiving or making calls to the US at no additional charge

l 8x8 Inc. NASDAQ-LISTED: EGHT 21 Case Study: Indiana PRS State of Indiana, Public Retirement System –Old, inflexible, simple PBX installations –No professional call center system and quotations from vendors were very expensive Solution –Deployed 8x8 UC and Virtual Contact Center –Using Level3 MPLS with 3 bonded T1s to each location –400 UC seats in two locations and 40 Contact Center seats –Advised by KPMG –Deployed in 6 weeks from order (2 weeks for 8x8 services, remainder was the T1 installations) Benefits –Common directory across both sites –Simple management for MACs –Minimal CapEx, budget-able fixed op-ex –Professional contact center with searchable call recordings to comply with new laws

l 8x8 Inc. NASDAQ-LISTED: EGHT 22 Government Sector Contract vehicles : Networx Enterprise, WITS3, Schedule 70 (GS-35F-0265X), NASA SEWP IV (NNG07DA20B and NNG07DA64B) FISMA Certification expected Q Existing Federal contracts include: - Federal Maritime Commission - U.S. China Commission - Administrative Conference of the U.S. -Defense Nuclear Facilities Safety Board -Inter-American Foundation -Environmental Protection Agency State & Local Government -City of Garden Grove, California -Indiana Public Retirement System

l 8x8 Inc. NASDAQ-LISTED: EGHT 23