Orbis Courier Service Membership Program John F. Helmer, Executive Director Nancy Nathanson, Systems Manager

2 Membership Agreement with members –predictable pricing; annual payment –member participation and oversight –Orbis support: coordination; information; vendor relations Contract with Vendor: Service expectations –daily pickup –reliable, predictable schedule (one-hour window) –transit time: generally, within two days Orbis Courier Service Membership Program

3 Orbis contracts with vendor to provide daily, scheduled service Lanter Delivery Systems Lanter contracts with Northwest carriers Western Parcel Express and other carriers WPX may contract with local carriers Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (like “in care of”) Orbis Courier Service Membership Program

4 libweb.uoregon.edu/orbis/courier 54 drop sites serving 164 libraries public libraries universities & colleges schools community colleges service districts or systems private, technical and government libraries

5 Orbis Courier Service & Local Shuttles Dropsite A Dropsite B Dropsite C

6 courier service carries...

7 inside the courier service facilities...

8 the courier’s job... sort load (last stop first) service & safety deliver up to 25 stops / day dispatch; paperwork sort load (last stop first) service & safety deliver up to 25 stops / day dispatch; paperwork

9 libweb.uoregon.edu/orbis/courier

10 Procedures: packaging the package size sealing multiple items would you ship it this way? the package size sealing multiple items would you ship it this way?

11 Procedures: labeling design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis- supplied labels design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis- supplied labels

12 libweb.uoregon.edu/orbis/courier List of Participating Libraries

13 libweb.uoregon.edu/orbis/courier Dropsites: sort code, address, schedule

14 Procedures: labeling ATTN: for re-directing to a forwarding site

15 Procedures: labeling  … using the master labels

16 Procedures: Using the manifests Purpose: –library: track shipments, other purposes –Orbis: track volume and shipping patterns “Shipping record forms”: key elements –Date –Destination(s) –Number of packages

17 Procedures: Using the manifests from date consignees (dropsites only) Pcs (# pkgs)

18 Procedures: reporting problems courier hasn’t shown up?  call the WPX dispatch office right away  notify Orbis other problems? courier hasn’t shown up?  call the WPX dispatch office right away  notify Orbis other problems?

19 compensation: maximum allowed, $100 per package documentation damaged or missing? at what point? checking for missing items Procedures: claims

20 A big system with regional benefit thousands of items shipped each month daily, scheduled pickup two-day delivery

libweb.uoregon.edu/orbis/courier