Work Based Learning Project MGT493 Dr. Muhammad Imran Malik

Recap

Lecture 11

Short Scenario

Management and Leadership Few facts Bilal works in Blocks Limited as a production manager Qadir works in Fones Limited as a production manager Both et at staff development meeting organized by Production Management Institute. New Health & Safety regulations are due to be implemented and this will require discipline in the workforce. Qadir is a newly appointed manager as compared to Bilal

Management and Leadership Requirement With reference to each organization (Blocks Limited and Fones Limited), discuss the role of management in motivation.

Solution Motivation is accomplishing things through the efforts of others. If you cannot do this, you will fail as a manager. Job performance = f(A x M x O) Ability Motivation Organizational support Leadership style Autocratic democratic These styles are again related to goals setting theory. Set challenging goals for motivated employees. Reinforce or punish the lazy employees.

Solution Autocratic style Strong, centralised control with a single source of authority. Subordinates follow orders. One-way communication (top to bottom).

Solution Democratic Authority and power decentralised. Employees involved in decision- making process. Employees are self-directed and intrinsically motivated.

Solution Blocks Limited Bilal has friendly relationship with the people having tenure 20 years or more Since they are loyal employees so less efforts are needed to motivate them. Democratic style helps him to implement health & safety regulations in his organization. Unskilled workers may be treated by using autocratic style. Mixed leadership approach is required.

Solution Fones Limited Qadir has to adopt democratic style for few reasons He is newly appointed He has to develop confidence All the employees under his supervision are highly skills and experienced Previous manager was not popular due to autocratic style

Short scenario

A Case of a Bank Manager Few Facts Marjorie Wong Gillmore is a bank manager at the Milpitas branch of Bank of America. She has a hectic day working through activities. Henry Mintzberg managerial roles are evident here.

A Case of a Bank Manager Requirement Identify the managerial roles identified by Mintzberg in this case.

Mintzberg Roles Interpersonal roles Informational roles Decisional roles

Identifiable Activity INTERPERSONAL Role Description Identifiable Activity Figurehead Manager serves as an official representative of the organization or unit Greeting visitors; signing legal documents Leader Manager guides and motivates staff and acts as a positive influence in the workplace Staffing, training Liaison Manager interacts with peers and with people outside the organization to gain information Acknowledging mail/email; serving on boards; performing activities that involve outsiders

Identifiable Activity INFORMATIONAL Role Description Identifiable Activity Monitor Manager receives and collects information Reading magazines and reports; maintaining personal contacts Communication (Disseminator) Manager distributes information within the organization Holding meetings; making phone calls to relay information; email/memos Spokesperson Manager distributes information outside the organization Holding board meetings; giving information to the media

Identifiable Activity DECISIONAL Role Description Identifiable Activity Entrepreneur Manager initiates change Organizing sessions to develop new programs; supervises design of projects Disturbance Handler Manager decides how conflicts between subordinates should be resolved Steps in when an employee suddenly leaves or an important customer is lost Resource Allocator Manager decides how the organization will use its resources Scheduling; requesting authorization; budgeting Negotiator Manager decides to negotiate major contracts with other organizations or individuals Participating in union contract negotiations or in those with suppliers

In the case of Gillmore all the managerial roles are evident.

Thank You