1 COORDINATION of QUALITY CONCERNS for the AMERICAN AEROSPACE INDUSTRY Jack Fletcher Senior Quality Technical Fellow Lockheed Martin Corp. NASA QLF Sept. 2002

2 AEROSPACE SUPPLY CHAIN IS HIGHLY INTEGRATED Tier 2 Source Control/ Software Dev./ Major Assemblies Tier 3 Source Control / Specialty Electronics / Wiring / Compnts Tier 4 - Make to Print / Machine Shops / Processors Tier 5 - Distributors (Fasteners, Raw Materials, Commodities, Adhesives, Special Materials) Tier 6 - Raw Materials (Castings, Forgings, Sheet, etc) Tier 1 Vehicle / Propulsion / System Integration / PAH DCMA NASA FAA CONTRACTUAL / REGULATORY REGULATORY GOVERNMENT DIRECT INTERFACES

3 Tier 1 Vehicle / Propulsion / System Integration / PAH Industry Associations for Aerospace Quality SAE - AAQG AIA - MMRC GAMA AIA - ADQMC AIAA National Defense Industries Government Elec. Ind Assoc American Helicopter Soc Aircraft Electronics Assoc. AIA-Supplier Mgt Council ARSA - Repair Stations Airline Transport Assoc. Airline Supplier Assoc FAA DoD / DCMA NASA NADCAP Linkages between Government and Industry overlap and may be in conflict

4 FAA ISSUES / INDUSTRY INTERACTIONS Industry Issues Production & Aftermarket Quality Systems - Advisory Material - Industry Standards - Best Practices - Implementation of Standards Regulatory Requirements - Advisory material - Regulatory Implementation Tier 1 Vehicle / Propulsion / System Integration / PAH’s INDUSTRY ASSOCIATIONS Airline Supplier Assoc. AIA - Supplier Management Council Aircraft Electronics Assoc. American Repair Station Assoc. AIA - MMRC, ADQMC SAE - AAQG, NADCAP GAMA American Helicopter Soc Airline Transport Assoc. AS -IS for FAA

5 DoD / NASA/ DCMA ISSUES / INDUSTRY INTERACTIONS Industry Issues - Contract terms and Conditions - Industry Oversight and Programs Regulatory Requirements - FARs Production & Aftermarket Quality Systems & Standards - Industry Standards - Best Practices - Implementation of Standards - Single Process Initatives Tier 1 Vehicle / Propulsion / System Integration / PAH’s INDUSTRY ASSOCIATIONS AIA - ADQMC AIA - Supplier Management Council Aircraft Electronics Assoc. National Defense Industries Assoc. Government Elec. Ind Assoc. Aircraft Electronics Assoc. SAE - AAQG SAE - NADCAP AIAA AS-IS FOR DoD / NASA

6 Aerospace Quality Committees “AS-IS”

7 AIA Quality Committee RE-Organization September 2002

8 AIA Executive Quality Steering Group Civil Aviation Manufacturing & Maintenance Committee FAANASADoD Quality Structure General Aviation Manufacturers Association AIA Civil Aviation Council AIA Technical & Operations Council Americas Aerospace Quality Group AECMA (European AIA) Government Electronics Industry Association National Defense Industrial Association Defense & Space Quality Committee IAQG FAA, DoD, NASA,Industry Executives AIA Supplier Management Council Aeronautical Repair Station Association

9 Roles & Responsibilities Executive Quality Steering Group provides direction to the CAMMC, DSQC, and AAQG and executive level liaison to FAA, DoD, NASA Individual Quality Group roles –CAMMC - industry leadership on civil aviation manufacturing and maintenance regulatory issues (FAA, JAA/EASA, etc.) –DSQC - industry leadership on government quality system issues (DoD, NASA) –AAQG - industry leadership for Quality Standards and Practices setting / publication and implementation

10 New Aerospace Quality Coordination Effort Creation of Separate “CIVIL, & SPACE & DEFENSE COMMITTEES” under AIA (incl. all associations) –Will meet to address unique needs of each industry segment within the framework of a coordinated Industry process. will include participation of all affected Industry organizations including FAA, DoD and NASA. AAQG process will remain unchanged –AIA Committees will join with the AAQG to integrate strategy and develop the products and tools needed for implementation –AAQG responsible for common standards, tools and methods with supplementation for specific sector needs Involve NADCAP Activities with AAQG –Special Process issues will be assigned to NADCAP and Quality Systems will be handled through the AAQG

11 SINGLE VOICE FOR QUALITY IN AEROSPACE INDUSTRY Will Eliminate overlap in Committees and Organizations –Reduction in resources and travel costs for participants –Eliminate redundant activities Increase in Communications between Groups and Leadership –Focus customer and user information in many areas –Increase response and decision time for implementation –Obtain broader involvement of suppliers, customers and regulators –Better coordination / implementation of government / industry initiatives Provide inputs and coordination for Global Quality Issues for the International Aerospace Quality Group

12 ORGANIZATIONAL BENEFITS TO INDUSTRY Executive Quality Steering Group –Clear senior level direction with supporting resources –Ability to challenge the status quo –Includes representation from Industry Associations AIA managed business-line unique Committees (Civil, Defense and Space) –Involvement of all stakeholders - customers, suppliers and associations –"Authorized" linkage to political and government/regulatory organizations –Communication with a business-line and across parallel business-lines –Linkage to other AIA Councils and Industry Associations Americas Aerospace Quality Group –Development of industry-wide (global) processes when appropriate –Linkage with international organizations and initiatives through the IAQG –Official alignment with an ANSI recognized Standards Development Organization (SAE) –Commitment to use products both internally and with suppliers –Formal linkage to the supplier community

13 EXECUTIVE QUALITY STEERING GROUP AMERICAS AEROSPACE QUALITY GROUP NADCAP CIVIL AVIATION DEFENSE SPACE AAQG will perform Integration Function (incl International) Working Teams Working Teams Working Teams Working Teams STRATEGY & RESOURCES VALIDATION INDUSTRY QUALITY POSITIONS / ACTIONS STANDARDS COMMUNICATIONS

14 New Aerospace Quality Coordination Effort Monday Tuesday Wednesday Thursday Series of Structured Meetings in the Washington D.C. Area Twice a Year CIVIL AVIATION DEFENSE SPACE Working Teams Working Teams Working Teams Working Teams AMERICAS AEROSPACE QUALITY GROUP NADCAP EXECUTIVE BOARD MEETING EXECUTIVE QUALITY GROUP

15 BACK-UP SLIDES

16 IAQG Organization Structure IAQG Council IAQG General Assembly Meetings JAQGAAQG AECMA QC National Trade Associations AECMASAESJAC

17 AMERICAS AEROSPACE QUALITY GROUP NADCAP CIVIL AVIATION QUALITY COMMITTEE DEFENSE QUALITY COMMITTEE SPACE QUALITY COMMITTEE AAQG will perform Integration Function STANDARDS, BEST PRACTICES, AGREEMENTS

18 Quality Committees (QACs) Membership: –Company Quality Managers Representing respective sector –Industry Associations & Trade Groups –FAA Managers (Civil Sector) –DoD representatives (Defense sectors) Office of Sec Def DCM / DLA Air Force / Army / Navy –NASA Quality Managers (Space Sector) Chairperson –Selected by the committee –Rotates every 2 years

19 AIA Aerospace Executive Quality Steering Group Membership: –Government Members (3 or 4) FAA - AIR 200, AIR 300 DoD / DCMA NASA –Industry Members (Executive level minimum) Industry Members ( 5 or 6) Airlines (1 or 2) Suppliers (2)(large & small) –Sector Representatives - AIA Liaison Chair - AAQG Chair of AIA Civil, Defense, Space QACs & NADCAP SC Including Aftermarket Support and Supplier Representation Proposed Members

20 Aerospace Industry Associations SAE – Society of Automotive Engineers –AAQG – Americas Aerospace Quality Group (G-14) –PRI – Performance Review Institute NADCAP – IAQG – International Aerospace Quality Group AIA – Aerospace Industries Association –ADQMC – Aviation & Defense Quality Management Committee –MMRC – Manufacturing, Maintenance and Repair Committee – SMC – Supplier Management Council GAMA – General Aviation Manufacturers Association AIAA – American Institute of Aeronautics and Astronautics NDIA – National Defense Industries Association AHS – American Helicopter Society AEA – Aircraft Electronics Association ARSA – Aircraft Repair Station Association ATA – Airline Transport Association ASA – Airline Suppliers Association AECMA – European Association of Aerospace Industries

21 Aerospace Quality Standards AS 9100Aerospace Quality Management System –AS 9101(AS 9100 checklist) AS 9010Aerospace Inspection System AS 9102First Article Inspection Requirements AS 9103Management of Key Characteristics AS 9106Deliverable Software / Firmware AS 9110Quality System for Aerospace Repair Stations –AS 9111(AS 9110 checklist) AS 9120Aerospace Stockist Distributor Quality Requirements –AS 9121(AS 9120 checklist) EN 9130Records Retention AS 9131Nonconformance Documentation (Concession form) AS D Part Marking Quality Requirements AS 9133Product Qualification AS ????Non-Deliverable Software AS ????Control of Digital Data AS ????Calibration System Requirements for Aerospace AS ????Acceptance Sampling for Aerospace AS ????Operator Self-Verification Program Requirements