COMMUNITY GYNNAECOLOGY ULTRASOUND & UNPLANNED PREGNANCY SERVICE FRIENDS AND FAMILY TEST APRIL – JUNE 2014.

Slides:

Advertisements

Similar presentations

The Harbourside Gynaecology Centre Services Patient Review Patient Feedback Questionnaire.

Advertisements

CLINICAL NURSE SPECIALIST FOR YOUNG PEOPLE FRIENDS AND FAMILY TEST 1 ST AUGUST – 31 ST OCTOBER 2014.

The current list size as at 1 st September 2013 was % of the patients who completed the questionnaire were male 65% of the patients were female.

USER INVOLVEMENT 2012/13 “It’s good to talk” Deborah Mosdall User Involvement Lead.

Toward Active Old Age Zoltán Balogh - Katalin Papp Pori, Finland 21 April, 2004.

Monthly feedback on your satisfaction levels with Cherrymead Surgery.

GPAQ Survey Results & Summary Analysis for: Marple Cottage Surgery Individual Questions Analysis and Year On Year Comparison (2007/2008 – 2008/2009)

Blandford Medical Centre Presentation to Patient Forum Group “Patient Survey Results” 21 March 2014.

GPSI SHAWS Service User Satisfaction Survey August 2012.

Working towards continuous improvement to the patient experience.

QUALITY CONTROL RESULTS QUESTION ASKEDYESNO 1.How long have you received service? 12 months Did a supervisor conduct.

SEXUAL HEALTH (GUM, CASH & FAMILY PLANNING) FRIENDS AND FAMILY TEST 1 ST JULY – 30 TH SEPTEMBER 2014.

Church Road Surgery Patient Feedback Questionnaire August 2013.

Throckley Primary Care Results of Patient Information Survey

Patient Experience: Why does it matter?

Patient Satisfaction Survey Endoscopy Unit STHK Diane Conway February 2013.

Caspher User Satisfaction Survey October Caspher (Chlamydia Awareness Screening Programme for Hull and East Riding) User Satisfaction Survey October.

Prospect Surgery Patient Participation Group Survey December 2012.

Crofton & Sharlston Medical Practice Questionnaire Results 2013/14 Presentation of 2013/14 Patient Questionnaire Results Patient Participation Group Wednesday.

We asked……….. You said……………… At St Thomas More we are constantly striving to improve and value the opinion of our parents.

Belgrave Surgery Patient Survey Results Results from questionnaire modified from GPAQ December 2012/January distributed to patients attending.

Workforce Development by John Goldsworthy. Workforce development is about making sure that we have the right people with the right skills to support people.

Acute Oncology Assessment Service From Birth to Infancy: Out reach Service In reach Service Outliers.

Welcome to CARC’s 19 th Annual Meeting! “Act as if what you do makes a difference. It does.” — William James.

1 All responses Total of 1,446 Trust responses. Aggregate Index Score Aug 11 Trust overall 692 Surgical Division – Division Divisional Management.

1 Good Questions for Good Health. 2 Health Information Can Be Confusing Everyone wants help with health information You are not alone if you find health.

I am here to bless your home and your family After you receive my visit, send me to your friends. I was happy to visit your home or your work place.

SEXUAL HEALTH (GUM, CASH & FAMILY PLANNING) FRIENDS AND FAMILY TEST 1 ST APRIL – 30 TH JUNE 2015.

Colin Pritchard Driving School Customer Satisfaction Survey Results Last Updated 1 st January 2014.

Community Gynaecology User Satisfaction Survey June 2012.

Annual Questionnaire February Questionnaires were handed out. Each Doctor, excluding Dr Woodall and Dr Reva, had 55 questionnaires handed out.

Inpatient Survey 2008 Joy Wilk AD Clinical Governance June 2009 Appendix 4.

Impact of: a specialist wound clinic on patients who develop complex wounds post cardiac surgery Presented by: Penny Gowland ANP Pascaline Njoki Thanks.

COMMUNITY GYNNAECOLOGY ULTRASOUND & UNPLANNED PREGNANCY SERVICE FRIENDS AND FAMILY TEST 1 ST JULY – 30 TH SEPTEMBER 2014.

Imperial`s “Way Forward “ by Kristin Gustafsen. Background Pilot started Oct st wave; 4 areas Restructure in organisation nd wave;11 areas.

Disabled Children's Social Care Families & Carers Feedback Summary April – October 2015.

Communicating effectively with Patients and Families.

Delivering Eye Care Closer to Home Craige Wilson Assistant Director of Operations.

Would you recommend our service to friends and family?

Quarterly Matron Report July 2014 Jenny Bakewell Donnah Morris Rebecca Selwyn.

Findings – January  Respondents  Access to the practice  Repeat prescription service  Test results  Practice staff  Overall satisfaction 

“I can’t praise them enough to be honest” “I felt I was looked after at home much better than I would have been in hospital where I feel they wouldn’t.

Patient Experience Paul Jebb Assistant Director of Nursing Patient Experience.

CALVERLEY PATIENT SURVEY FEEDBACK NOVEMBER ACCESSING YOUR APPOINTMENT Very quick and professional – One could say “Bedside Manner Excellent” On.

We believe it is very important for you to know what other patients have already said about our physicians, our services and our staff. The following slides.

GLENLEA SURGERY PATIENT SURVEY FEEDBACK NOVEMBER 2014.

A survey of patients’ experience in Ambulatory Gynaecology Clinic

Patient Survey Feedback

2017 Client Satisfaction Survey

The Barkantine Practice Survey Results 2016

WEST LODGE SURGERY PATIENT SURVEY FEEDBACK NOVEMBER 2014.

“ ” “ ” “ ” Ward 31 Your experiences matter Friends and Family Test 33

PIMC Patient Experience Update January-June 2016

Family and Friends Test & Additional Qs

“ ” “ ” “ ” AMU - York Your experiences matter Friends and Family Test

The Patient Experience Team

Leg Ulcer Service Our Friends and Family Test score is: 100%

Celebrating Patient Experience Week “What are our Patients saying

Survey overview The sample consists of clients who have engaged in a Family & Community Services program in Tasmania from September 2012 – December 2017.

Thank you for your feedback –

The Development of an Innovative Nurse-Led Ovarian Cancer Survivorship Clinic Sarah Burton Macmillan Clinical nurse specialist, Clare Churcher Clinical.

The Development of an Innovative Nurse-Led Ovarian Cancer Survivorship Clinic Sarah Burton Macmillan Clinical nurse specialist, Clare Churcher Clinical.

Survey overview The sample consists of clients who had engaged in a Family & Community Services program in Victoria from January 2017– June 2018 Overall,

Gainford Surgery Collated by Nicola Finch – Practice Manager

The Patient Experience Team

Patient Feedback Dec 2018 We recently requested feedback from our patients who have attended for consultation and treatment and we are pleased to summarise.

PATIENT SURVEY FEEDBACK

Arden Medical centre Patient Satisfaction 2016.

Patients Comments Extremely Likely Neither likely or unlikely Unlikely

CHURCH ROAD SURGERY FRIENDS AND FAMILY

Presentation transcript:

COMMUNITY GYNNAECOLOGY ULTRASOUND & UNPLANNED PREGNANCY SERVICE FRIENDS AND FAMILY TEST APRIL – JUNE 2014

The community gynaecology service users complete a pink friends and family card in order for feedback to be obtained. This report shows the findings from those clients who accessed the community gynaecology service for ultrasound or for unplanned pregnancies. The unplanned pregnancy service feedback is split into two groups, UPS1 (completed after ‘1 st pill visit’) and UPS2 (completed after the ‘2 nd pill visit’). The reason for this is not all patients are seen face-2-face after the 1 st pill visit. Data was collected between April and June 2014 (3 months).

Service usedResponses receivedPercentage Ultrasound2542% Unplanned Pregnancy Service % Unplanned Pregnancy Service % Totals59100%

Overall 92% indicated that they are extremely likely and 7% likely to recommend our service to friends and family. Of the 59 responses no-one indicated that they would not recommend the service.

A sample of written responses Very pleased, the procedure was explained, the staff were very informative and caring. Fantastic informative brilliant ladies. Very efficient and caring nurses. Keep up the good work. Very happy with the community service. Thank you! Doctor and nurse were very friendly and explained everything. I was treated with the utmost dignity. Nothing could be improved. Every time I come to this centre everyone I see is always really caring for my needs. Friendly staff, organised, efficient, clean modern. All the team were friendly, knowledgeable and gentle when scanning. They were attentive and made sure I was comfortable, highly recommend. Treated with respect. Excellent care and informative. Very kind and considerate. All the care I received today was excellent. I couldn’t find anything that needed to be improved. Thank you to all the staff. Friendly staff, make you feel comfortable. Really nice and well looked after. Supportive and informative friendly. Gave all information needed, very helpful staff. Informative, helpful, reassuring. Very relaxed but professional. Excellent, from start to finish made me relax and at ease.

The above graph shows the age range of all clients using the Ultrasound and Unplanned Pregnancy Service. No client over the age of 39 used the Unplanned Pregnancy Service.

AQP Monitoring The CCG contract requires a monthly report on service user experience from the UPS service. Response to friends and family test question: Patients stating that they are Extremely Likely to recommend this service; threshold is ‘net promoter score of 75 or more’ Patients stating that they felt they were treated with Dignity and Respect; threshold is 90%. Treated with Dignity and Respect will be added to the Friends and Family card to trap this information.

Moving Forward The success of the Community Gynaecology friends and family test and more importantly the excellent feedback received is a measure of the dedication and care our staff at Conifer show towards our clients.