Customer Contract Process

Customer Contracts Shipper-Carrier Agreement between shipper and any of Landstar’s “carrier” companies, i.e., Express America, Gemini, Inway, Ligon and Ranger. Shipper – Broker Agreement between shipper and any Landstar operating company, i.e., those above plus Landstar Global Logistics and Landstar Canada. Other types of contracts that may surface include: Forwarder, Intermodal, Air, etc.

Landstar-prepared Contracts Our standard Shipper–Carrier and Broker-Shipper Agreements are available on Landstar Online on the right side of the page in Pricing Administration under Info Customers are welcome to “red-line” and return them to us for review

Contract Administration Process: Contract is received & logged Reviewed by Legal or V.P., Sales Administration Problematic contract issues negotiated with customer (Agent included in such process) If negotiation successful, contract is signed by V.P., Sales Administration, and returned to the customer for counter-signing Customer returns fully-executed copy for filing in Pricing Administration Copy to Agent for record & reference for operations & customer service management

Legal Review: Generally takes 1-4 business days to review and incorporate changes (typically necessary) Protects Landstar & its Agents Most common problematic issues: Indemnification, cargo liability, pay terms

Important Reminder : You do not need to have a Contract in place to move freight. The Customer Contract is only necessary if the Customer will not give you the freight otherwise. Agents may NOT sign a customer contract, only a Landstar corporate officer. Agents may only sign rate confirmations which contain no contractual language.

Question & Answers: Contacts: OR Robin Parker Administrative Assistant Email: rparker@landstar.com Phone: 904-306-2281 OR Ron Currey VP Sales Administration Email: rcurrey@landstar.com Phone: 904-390-1453