GCASH 101

SCHEDULE: What is GCASH Definition Services Features & Benefits GCASH Menu Based Transactions FAQs

At the end of the session, participants will be able to: OBJECTIVES: At the end of the session, participants will be able to: Define GCASH, its applications, services, features and benefits Identify how to use and when to use GCASH Cash-In and Cash Out Identify Menu Based GCASH Transactions and how to process transactions

WHAT IS GCASH? GCASH OUTLET It is electronic money! GCASH is the mobile service that turns your cellphone into an electronic wallet. GCASH OUTLET

WHAT IS GCASH? GCASH OUTLET A micro payment service which allows Globe and TM subscribers to easily and conveniently send and receive cash electronically as well as buy goods and make payments. GCASH OUTLET

GCASH Basic Requirements SIM card should be Globe, TM, Tattoo ( Both pre-paid and post-paid) 2. Register to GCASH (One-time registration) 3. Convert Cash to GCASH through Cash-In process

2 WAYS TO Register to GCASH P 1 (1) TEXT BASED: REG<space>4-digit PIN/Mother’s Maiden Name/First Name/Last Name/Address and send to: 2882 (2) MENU BASED You have successfully registered to GCASH on 08-18-08 at 2:00 Ref# 12345678 Send G-Cash Balance Example: MPIN? Last Txn Last Name? First Name? Address? REG 1234/Garcia/Juan/Dela Cruz/143 Pilar Road Las Pinas City Year of Birth Register Note: There must be no spaces before or after the slash (/) Make sure information provided is what appears on your ID 7

GCASH SERVICES

Fastest way to get remittance! GCASH REMIT - is a remittance facility that allows a customer from abroad or within the Philippines to send cash to a recipient in the Philippines via accredited GCASH REMIT partner. ABROAD PHILIPPINES PHILIPPINES PHILIPPINES Fastest way to get remittance! GCASH OUTLET

GCASH CLICK - A payment facility that integrates online payment via sms with a pick-up and delivery service

https://gcashclick.delbrosonline.net/mainapp/howto

GCASH MOBILE BANKING SERVICES - Banking Transactions using your mobile phone

GCASH MICROPAYMENTS Payment of purchases via GCASH through accredited partners FROM: 2882 You have sent 5000 of GCash to MERCURY DRUG PARKSQUARE on 1/17/11 at 12:30 PM. Your new balance is P 2000.00 Ref. no. 413134. FROM: 2882 (GCASH PARTNER) You have received P5000.00 of GCASH from Paolo Baltao on 1/17/11 at 12:30pm. Your new balance is P10000.00 Ref. no. 413134

GCASH CARD GCASH CARD – Allows you to withdraw your GCASH from any of the 9000 ATMs Nationwide Is an access to your GCASH wallet/s through any Expressnet, BancNet, and Megalinks ATM http://www.gcashonline.net/gcashcard/ P 100

http://www.gcashonline.net/gcashcard/

GCASH PHONE-2-PHONE (P2P) TRANSACTIONS

GCASH PHONE TO PHONE (P2P) Regular Gcash phone to phone transactions SENDER: You sent P5000.00 of GCASH to… RECIPIENT: You have received P5000.00 of GCASH from …

GCASH TRANSACTIONS Cash-In - refers to a transaction which allows customers and agents to convert cash into GCASH SENDER: 2882 You have received P5000.00 of GCASH from …

GCASH TRANSACTIONS Cash-Out - refers to a transaction which allows customers and agents to convert GCASH into Cash 2882 You have received P5000.00 of GCASH from … SENDER: 2882 You have sent 5000 to…

WHERE TO DO CASH-IN/ CASH-OUT Globe Stores SM Dept. Stores Partner Rural Banks Partner Pawnshops Partner Sub-D’s BPI Express Mobile Banking

P GCASH CASH IN/ CASH OUT SERVICE FEE Cash Amount Service Fee* P1- P1,000 10 P1,001 – P40,000 1% of total amount Example : (1) Cash-In/Out Amount = 500 Service Fee = 10 (2) Cash-In/Out Amount = 3500 Service Fee = 35

KEY FEATURES/BENEFITS OF GCASH Uses a PIN and all transactions are recorded in an electronic ledger in Globe Offers Rebate G2L Affordable Remittance/ Service Fee Transactions are just a phone or text away Anti-Money Laundering Act rules Security Economical Convenient BSP Compliant/ Law Abiding

WHAT GCASH OFFERS… Remittance Allowance Partner institutions: Loan Payments Other reasons for sending money Send and Receive Money (P2P) Partner institutions: Globe Handyphone Plan Globelines Manila Water and Maynilad Meralco Ayala Life and Ayala Plans Philamlife and Sun Life and many more . Buy and Send Load (G2L) Pay Bills Make Donations to charitable institutions such as: Ayala Foundation Bantay Bata Caritas Manila Childrens Hour and many more. Merchant Payments Tuition Fee Payments Make Donations

GCASH MENU BASED TRANSACTIONS

Send GCASH Text: Amount<space>4 Digit PIN Send to: 2882+10 digit Globe or TM cellphone number of the recipient My Globe Prepaid Services GCASH Specials My Favorites Options Send G-Cash Buy Load Pay Bills Check Balance Register Last Txn abc Message Globe Svcs+ Options Sim phonebook Enter Cel # Send 1000 GCASH to 09173334444 123 Enter 11 digit Mobile #: 123 GCASH PIN? abc Amount? From: 2882 You have sent 1,000.00 of G-Cash to Aurora Dela Cruz on 03/14/05 09:21PM. You new balance is 992.00. Ref. no. 4434334.

Buy Prepaid Load Text: LOAD<space>Amount<space>4 Digit PIN Send to: 2882 for buying for yourself 2882+10 digit Globe or TM cellphone number of the recipient Text: LOAD<space>Amount<space>4 Digit PIN Send to: 2882 for buying for yourself 2882+10 digit Globe or TM cellphone number of the recipient Options Send G-Cash Buy Load Pay Bills Check Balance Register From 2882: You have sent P100.00 of load to 09061001234 on 5-01-09 at 4:50PM. For buying using GCASH, you get a rebate 10.00 of GCASH. Your new balance is 500.00. Reference no. 71863720 myGlobe Prepaid Svcs GCASH Specials myFavorites 123 GCASH PIN? **** Globe Svcs+ Options Self? SIM Phonebook Enter Cell # Amount? Buy 10 Load Denominations: any amount from P10-150, P300, P500 and P1000

Pay Bills Text: BILLPAY<space>Amount<space> 4-digit PIN<space>Institution Code<space> Account Reference Number send to: 2882 Options Send G-Cash Buy Load Pay Bills Check Balance Register Last Txn Globe Handyphone Globelines Globe Broadbank Globe Visibility Meralco Other Billers Globe Svcs+ My Globe Prepaid Svcs GCASH Specials My Favorites 123 GCASH PIN? **** From 2882: You have sent P1000.00 to Globe Handyphone on 5-01-09 at 4:50PM.Your new balance is 500.00. Reference no. 61263720 Select Biller Globe Svcs+ Pay 1000 to Globe Handyphone for Account No. 464009 Acct. No.? Amount? For list of institutions accepting GCASH you may CALL 2882 – toll free number from a Globe Phone

Other GCASH Codes 1. To check your balance Text: BAL<space>4 Digit PIN send to 2882 123 MPIN? **** Options Send G-Cash Buy Load Pay bills Check Balance Register myGlobe Prepaid Svcs GCASH Specials MyFavorites Globe Svcs+ From 2882: Your GCASH wallet balance is 1000 as of 5-09-09 03:15PM. Reference no. 168295605

Other GCASH Codes 2. To change your PIN Type: CHG<space>Old 4 Digit PIN<space>New 4 Digit PIN and send to 2882 Options Change M-PIN List Partners Suspend Reactivate GCASH Load Billpay Options Send G-Cash Balance Last Txn Register Others Globe Svcs+ Postpaid Svcs My Globe My Favorites You have successfully changed your GCASH MPIN Globe Svcs+ Globe Svcs+ Rmv Favorites G-Cash BPI Mobile Current Pin? Confirm New Pin New Pin

Frequently Asked Questions 1. Why is it important for me to register for GCASH? You must register to be able to transfer the GCASH you received to another mobile or to do a cash-out transaction and to do other GCash transactions like Cash-in, etc. 2. Are there any limits to the amount of transactions? Yes. P40,000 total cash in and cash out for the day and P100,000 for the month. (GCash partners have bigger wallet limit) Answers: 1. 2. 3. You must report the loss of your phone promptly to Customer Service. You can still claim your G-Cash provided it has not yet been claimed at the time the loss is reported. In reporting the loss, please specify that you have a G-Cash wallet and that you want it blocked. Once properly reported, Globe will block access to the G-Cash wallet. You may then go to any Globe Business Center or Globelines Payment and Service Center (please see list of Globe Business Centers Globelines Payment Centers) and present a valid ID (please see list of Valid ID’s) in order to unblock the access and claim your G- Cash. The frontliner will validate your identification. If you can successfully answer all validation questions, you may cash-out your G-Cash wallet balance or transfer the balance to a new Prepaid SIM. 4. Please ensure first that the recipient of your G-Cash is an active number, and please advise your beneficiary to claim the G-Cash promptly. If the number you sent GCash to is expired, your beneficiary will have go to a Globe Business Center or Globelines Payment and Service Center so he can claim the remittance. You cannot claim back the amount from the cash-in outlet. 5. No, there is no expiration date on your GCash.

Frequently Asked Questions 3. What if I lose my phone? Can I still claim my GCASH? YES, You must report the loss of your phone promptly to Customer Service. You CAN still claim your GCash provided it has not yet been claimed at the time the loss is reported. Go to any business center and present valid ID. 4. Is there an expiration date on my GCASH and MPIN? There is no expiration date on your GCASH while the MPIN expires every ten years. 5. Can a Plan holder register to GCASH? Yes. The only thing the subscriber can not do is to send load to himself.

GCash PowerPay+ GCash PowerPay+ is a GCash mobile wallet linked to a payroll ATM card allowing the user to withdraw from any ATM nationwide. It comes in bundle with an insurance that includes life and accidental death coverage, burial assistance, ATM theft and fire coverage.

Residential Fire w/ home content GCASH PowerPay+: Product Features and Benefits ATM Card Withdrawal Fee Savings with Interest Insurance Maintaining Balance OTC Withdrawal OTC Fee POS Remarks Yes FREE withdrawals (2x/mo.); P20 for succeeding withdrawals No None Yes; P10 or 1% whichever is higher Upcoming FREE SIM Cards; GCASH Mobile Services Insurance Inclusions  Terms Accidental Death Burial Assistance Life Cover ATM Theft Residential Fire w/ home content 6 months 50,000 10,000 25,000 5,000

Other Product Inclusions Employee Kits All employees will be given DM Kits as guide on how to maximize their GCASH PowerPay+ Card GCASH Mobile Use: GCASH2Load, P2P, Billpay Kits will include: Welcome letter, SIM Card, GCASH Wallet Guide Final design to be approved by rural banks

GCASH PowerPay+: Benefits to Rural Banks Expansion of product portfolio to potential clients without the corresponding capital expenditure because of the outsourcing engagement Customer Support 24/7 Customer Hotline for GCASH-related concerns Training and bank personnel readiness

GCASH PowerPay+: Benefits to Employees Employees get to enjoy the benefits of a GCASH mobile wallet Person-to-Person transfer at the speed of a text message 10% rebate when buying load via GCASH2Load Pay bills anytime, anywhere Employees are covered by insurance

GCASH PowerPay+ – Pricing One-time Card Fee (Card, SIM, and Delivery Cost) Option 1 – Php 100 with insurance Option 2 – Php 50 without insurance Processing Fee Php 5 per disbursement per wallet

THANK YOU! Just Call 2882 for FREE using any Globe or TM cellphone to find the nearest GCASH source or to get any information on how to use GCASH. www.globe.com.ph/gcash 38