2007 Hotqua - Activities. Hotqua Aktivitäten 2007 www.hotqua.de 2 Online - courses Quality Management ISO 9001 Online - courses Quality Representative.

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Presentation transcript:

2007 Hotqua - Activities

Hotqua Aktivitäten Online - courses Quality Management ISO 9001 Online - courses Quality Representative DIN-EN-ISO 9001 (December 2006) Quality Manager DIN-EN-ISO 9001 (2007) Photo: Samira Rayan, Frankfurt am Main

Hotqua Aktivitäten Hotqua Service Quality Hotqua In- house further education: Service quality from the viewpoint of the guests Introduction of the service standards Schloss & Gut Liebenberg (February March April)

Hotqua Aktivitäten Quality Management ISO 9001:200 Quality Auditor Workshop Auditor exam from CERTQUA Sucevita, February 2007

Hotqua Aktivitäten Schloss & Gut Liebenberg Hotqua Quality Standards Schloss & Gut Liebenberg

Hotqua Aktivitäten DEHOGA Berlin Hotqua Service Quality (02.07), Communication (03.07), Professional Sales (04.07)

Hotqua Aktivitäten , contentment degree 95% DEHOGA Berlin Hotqua Complaint Management Hotel, , contentment degree 95%

Hotqua Aktivitäten Complaint Management Restaurant, , contentment degree 92% Hotqua - DEHOGA Berlin Complaint Management Restaurant, , contentment degree 92%

Hotqua Aktivitäten Complaint Management Restaurant, , contentment degree 94% Hotqua - DEHOGA Berlin Complaint Management Restaurant, , contentment degree 94%

Hotqua Aktivitäten Complaint Management Hotel, , contentment degree 96% Hotqua - DEHOGA Berlin Complaint Management Hotel, , contentment degree 96%

Hotqua Aktivitäten Hotqua- CERTQUA – DEHOGA Berlin Further education Quality Manager ISO 9001:2000 Berlin, Location: Hotel Sylter Hof Berlin Satisfaction degree of the participants: 95%

Hotqua Aktivitäten Hotqua Quality Standards CENTRUL DE AFACERI MAREA NEAGRA HOTEL PRESIDENT **** Mangalia - Romania, Str. Teilor nr. 6, Tel.:(+40)(241)755861; Fax: (+40)(241) May & June 2007 Photo: Hotel employees

Hotqua Aktivitäten Quality Management ISO 9001 Workshop: Chamber of Commerce and Industry Bucharest, , Satisfaction degree 90%

Hotqua Aktivitäten Hotqua - DEHOGA Berlin Service quality from the viewpoint of the guests Service quality from the viewpoint of the guests, , Hotel Sylter Hof Berlin, Contentment degree: 97%

Hotqua Aktivitäten Hotqua- DEHOGA Berlin DEHOGA Berlin Further Education Workshop Service Quality Standards for Hotels & Restaurants Hotel Sylter Hof Berlin, : 93% Contentment degree of the participants: 93%

Hotqua Aktivitäten Hotqua - DEHOGA Berlin Workshop: Successful communication, , Berlin, contentment degree: 90%

Hotqua Aktivitäten Hotqua - DEHOGA Berlin Conflict management in hotel and restaurant companies DEHOGA Berlin Workshop, , Hotel Sylter Hof Berlin : 88% Contentment degree of the participants: 88%

Hotqua Aktivitäten Hotqua - DEHOGA Berlin DEHOGA Berlin Sales Workshops, , Hotel Sylter Hof Contentment degree: 81 % (Restaurant ) and 90 % (Hotel)

Hotqua Aktivitäten Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop: Sales Management for Hotels and Restaurants Hotel Sylter Hof Berlin, : 88% Contentment degree of the participants: 88%

Hotqua Aktivitäten Quality Manager CCI - Maramures Further education Quality Manager, , in Baia Mare, Romania, contentment degree 93%

Hotqua Aktivitäten Quality Management ISO 9001 Hotel Akzent Kolumbus, Berlin Implementation workshop DIN-EN-ISO 9001 Photo: preparation for the internal audit, , department manager & GM

Hotqua Aktivitäten Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop Complaints in the restaurant (left photo) Complaints in the hotel (right photo) : 93% and 90% Contentment degree of the participants : 93% and 90%

Hotqua Aktivitäten Berlin Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop: Complaint Management in Hotels & Restaurants Hotel Sylter Hof Berlin, Contentment degree of the participants: 88%

Hotqua Aktivitäten Sunday workshop Hotqua Mercure Hotel & Residenz Berlin Checkpoint Charlie Service quality from the viewpoint of the guests Contentment degree of the participants: 97% Sunday workshop:

Hotqua Aktivitäten Internal Audit Hotel Kolumbus Congratulation for the successful passed internal audit Audit for the departments: front office, housekeeping, restaurant kitchen and management Berlin:

Hotqua Aktivitäten Tiroler Bauernstuben In house workshop: Professional sales in the restaurant, Contentment degree of the participants: 96%

Hotqua Aktivitäten Quality Management Health Further education: Quality Managment for health, Hotel Sylter Hof Berlin Contentment degree of the participants: 89% Photo: Takeda Group

Hotqua Aktivitäten QM Hotel & Tourism APT Banat, Quality Management, in the Hotel Timisoara, Romania Contentment degree of the participants: 98% Photo: Participants and trainer,

Hotqua Aktivitäten Hotqua - DEHOGA Berlin Workshop:, , Contentment degree of the participants : 90% Workshop: Hygiene & work flow in the kitchen / HACCP, , Contentment degree of the participants : 90% Workshop: Housekeeping & work flows“, , Contentment degree of the participants: 93% Location: Hotel Sylter Hof Berlin

Hotqua Aktivitäten Hotqua - DEHOGA Berlin Workshop:, Workshop: Hygiene & work flow in the kitchen / HACCP, Contentment degree of the participants : 96% Location: Hotel Sylter Hof Berlin

Hotqua Aktivitäten Berlin Hotqua - DEHOGA Berlin Further education: „Human resources for Restaurants & Hotels“, Contentment degree of the participants : 89% Location: Hotel Sylter Hof Berlin

Hotqua Aktivitäten Inhouse Hygiene Workshop Tiroler Bauernstuben / HACCP In-house Workshop in the traditional Restaurant Tiroler Bauernstuben Berlin Workshop „Hygiene & work flow in the kitchen / HACCP“,

Hotqua Aktivitäten DEHOGA Berlin - Hotqua Further education for the middle and top hotel and restaurant management Hotel- & Restaurant Management Location: Hotel Sylter Hof Berlin Contentment degree of the participants : 95 % Photo: Frau A. Kießling (Café Seidenfaden) und Frau D. Rösler (Restaurant Dressler)