University of Tennessee at Chattanooga IT Master Plan 2013-2014 Helpdesk: (423) 425-4000.

Slides:



Advertisements
Similar presentations
PD Plan Agenda August 26, 2008 PBTE Indicators Track
Advertisements

Jon Mark Bolthouse Technology Projects Manager. Since last we spoke…  2,517 support tickets addressed Over 10 a day!  Over 12,000 miles driven to member.
Matthew Maderos Matthew Conlon Information Technology Massachusetts College of Art & Design NERCOMP.
Creating a Divisional Technology Support Model Through Student Leadership Clayton Oyler Carey Anson Spencer Coleman #naspatech22.
Technology Plan EDLD 5362 Casey Smith.
Principles of Manufacturing Copyright © Texas Education Agency, All rights reserved.
Project Management: A Critical Skill for Organizations Presented by Hetty Baiz Project Office Princeton University.
Technology Steering Group January 31, 2007 Academic Affairs Technology Steering Group February 13, 2008.
IT PLANNING Enterprise Architecture (EA) & Updates to the Plan.
Gil Gonzales, Ph.D. July 22, 2010 Chief Information OfficerUNM Tech Days.
First part: Objectives (15 minutes) Second part: Work groups (20 minutes) Third part: Proposal of work groups (10 minutes) REPORT OF WORK METHODOLOGY.
EDUCAUSE Security 2006 Internet John Brown University.
❧ Reposition Library Technology Support Services to Take Leadership Role on Campus in Developing Students' Technology Skills By Amy Jiang Library Technology.
21 st Century Maricopa Review of Process Human Resources Projects Steering Team Meeting May 12, 2010.
Increasing Your Impact Through Digital Technology Rae Davies Communities 2.0 Circuit Rider.
State of Information Technology Presentation for Faculty Council November 14, 2013 Mike Carlin Vice Chancellor for IT and CIO.
May Agenda  PeopleSoft History at Emory  Program Governance  Why Upgrade Now?  Program Guiding Principles  High-Level Roadmap  What Does This.
IT Update Faculty Senate September 1, 2004 University of Houston Information Technology.
TMTP Board of Trustees Meeting September 11, 2010 Summary of Market Research Presented by: Jane Neubauer, President.
Term 2, 2011 Week 3. CONTENTS The physical design of a network Network diagrams People who develop and support networks Developing a network Supporting.
1 Faculty Council IT Committee C-13 February 4, /4/2010.
Bullard Education Foundation Investing in Our Future Grants Fall 2012.
Associated Builders and Contractors, Inc. AMS/Personify Update February 2014.
Natick Public Schools Technology Presentation February 6, 2006 Dennis Roche, CISA Director of Technology.
1 How to Recruit, Organize, and Retain Volunteers Breakout Session # 1&2, 4&5 Jack Bishop, CPCM, Mentor, Rio Grande Chapter How to Recruit, Organize, and.
Sheridan Student Leadership and Engagement. What is Sheridan SHARES? The Sheridan SHARES volunteer program is an on campus volunteer program intended.
Natick Public Schools Technology Update January 26, 2009 Dennis Roche, CISA Director of Technology.
Commonwealth IT Consolidation Background and Basic Talking Points (Update Title as Needed) Committee or Person Presenting Date MM/DD/YYYY.
Updated Technology Purchase Plan Purchases to be split between the remaining funds in ($52,000) and the capital request for ($60,000) Projects.
Making Managed Services Easier Presenter: Greg Henderson Director, International.
Information Technology Services In Progress Review July 15, 2008.
IT Governance Purpose: Information technology is a catalyst for productivity, creativity and community that enhances learning opportunities in an environment.
CREATIVE SOLUTIONS PROJECT BY: THE WILD CARDS DOUG REATH, MARCENE JENNINGS, BRANDON KRUGER, BRITTANY LARSON.
Health Agenda Goal # 9f School Wellness Teams Progress to Date List activities in school year that were reflective of this goal as a priority.
Connect. Communicate. Collaborate Place your organisation logo in this area The PERT – Evolution from a Centralised to a Federated Organization Toby Rodwell.
Scott Butson District Technology Manager. Provide professional to all district staff Professional development has been provided on a regular basis to.
Dec07-02: Prototype Parking Meter Phase 8 Bret Schuring: Team Leader Pooja Ramesh: Communications Wilson Kwong, Matt Swanson, Alex Wernli.
Making 1-to-1 Computing Work. Our Journey to 1-to-1 Cornerstones for Success Leadership – Define “WHY” – Define “HOW” – Entire organization – Market.
Office of the CIO IT Reorg Update Faculty Senate Meeting Marc Hoit, Jan 17, 2007.
Informational Update Student Success Fee Funded Project Status Emerging Technologies & Instructional Technologies Committees IT Governance Executive Committee.
SSPP Technology Update Finished projects for school year Projected projects for school year Strategic planning alignment of future projects.
Request for Service (RFS) Process and Metrics Update June 24, 2008.
The Pathway to Success Enhance the Development of Staff Goal 6 – Initiative 3.
Who are we???  Four Year Comprehensive College of the SUNY system  604 acre campus located on Long Island about 20 miles east of NYC  Multicultural.
A simple tool for a complex job INDISTAR. Learning Outcomes As a result of this training, participants will be able to… Navigate the Wisconsin Indistar.
Delivering a Modern IT Infrastructure Experience for our Customers Tim Joyce President and CEO Roundstone Solutions Inc
Quickly Establishing A Workable IT Security Program EDUCAUSE Mid-Atlantic Regional Conference January 10-12, 2006 Copyright Robert E. Neale This.
Staff Assessment Technology Services Department Palmyra Area School District.
President’s Day IT Update August 31, Data Access Model People Infrastructure Support.
Technology Plan SMITA PIMPLAPURE Final Project Technology and Educational Restructuring December 11, 2003.
Practical IT Research that Drives Measurable Results 1Info-Tech Research Group Get Moving with Server Virtualization.
2016 Supplier Diversity Campus Conversation INSPIRE. INNOVATE. IMPACT. Darryl A. Peal, Executive Director Office for Business and Community Economic Development.
National Association of School Psychologists Student Leader Presentation.
Collaboration at the Core of Change: Lake Forest College & Kalamazoo College.
Love My Credit Union Rewards Home Program Bundle Overview.
New Hire Packet Automation Factors for Decision Making.
OFFICE OF INNOVATION & TECHNOLOGY CITY OF PHILADELPHIA Innovation & Technology Status Update Adel W. EbeidCity of Philadelphia, Office of Innovation &
1. Tech Continues to Align with the District’s Mission and Board and Superintendent Goals 2. Customer Service Improvements 3. Advancement in Wireless.
Francis Howell School District
Delivering a Modern IT Infrastructure Experience for our Customers
Shelton School District Tech Services Update 2011 Serving our Students, Staff and Community Thank you for this opportunity to share with you an update.
How Can Hosted PBX Help You Gain The Communication Balance
Measure E Technology Update
State Technology Updates
Perkins September 2014.
2018 SMU Staff Performance Review Training
Tucson Unified School District
Town Hall Draft Update Strategic Planning Town Hall Draft Update
Recruiting and Onboarding Project
IT Next – Transformation Program
Presentation transcript:

University of Tennessee at Chattanooga IT Master Plan Helpdesk: (423)

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 1Establish an IT Governance Model Had first meeting. Laying foundation Next meeting August 2.Hire Campus Technology LeaderDone 3.Create Technology Organization Implemented first phase realignment which included adding ARC Continue to look for centralization opportunities 4.Technology Purchases/In Take ProcessWe have started to centralize, standardize, and consolidate university technology purchases Look for further opportunities including centralizing all computer purchases through IT

Helpdesk: (423) IT Master Plan Summary NumberInitiative TitleStatusNext Steps 5. Student Technology Fee Budgeting Process CIO is in the process of reviewing all Tech Fee requests for next year. CIO will make recommendation to Provost and CFO. CIO is working with Student Technology group to gain their advice 6.Technology Reassessment/RefreshWe are handling this piece by piece currently. Several labs have been replaced but I large scale refresh and renew plan has not been implement for computers and classroom technology Hope to get central funding to replace the oldest computers on campus and start to establish a 4 year refresh for all computers. We are also hoping to test some staff members in the fall using virtual desktops.

IT Master Plan Summary NumberInitiative TitleStatusNext Steps 7.Technology Spending and Reporting In all campus meetings I show the IT budget and how we are spending the resources in addition to why we are making such investments. Will continue these things and will add more information to the new IT website. 8.Enhance Customer CareCreated Customer services task force We will be filling for a Level One Baldridge award and continuing to try and make it part of the culture. Helpdesk: (423)

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 9.IT Service CatalogIn process. Will be rolled out with new website. 10.Network AccessWe have made modifications to Bradford that make it easier for UTC students, staff and faculty to sign on to wireless. We have added EDURoam so that people that are from another high education campus can sign on as if they were on their own campus Still working on establishing better less cumbersome guest wireless access

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 11.Next Steps for Banner We continue to support many more add-ons which has not allow for the Banner team to relax much. Continue to look for ways that we can increase and assist student achievement. We hope to have Degree Compass up and running during the fall to help this. 12.Technology Asset ManagementWe are looking at a better system to handle this. We are making such all technology is tagged that we are aware of regardless of the $1,500 threshold We need to establish a system to do this.

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 13.Computer Lab ManagementWe have been tracking all computer lab usage for the past 10 months and have statistics on what applications students are using, and overall usage of the labs. We have already used data to look at what labs can be virtualized. We will continue to look for more opportunities. We are looking at what desktop management tool will be the best fit for the UTC computing environment. We will hopefully move forward with a solution in the fall.

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 14.Network Convergence and Architecture We have upgraded the network core to handle 10 gig. We continue to install fiber so that all buildings have at least 1 gig to the building. Continuing to make investments that will all the campus to fully be able to utilize 10 gig connectivity when we make the upgrade. Probably in 2 or 3 years. 15.Annual Systems ReviewWe have a technology review board. We have already consolidated a fair amount of servers over the past year. Hopefully we can centralize more servers and relocate them in the secure air conditioned data center in Hunter

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 16. Promote a culture of continuous improvement We are working hard to increase the way we do our job and how we do it. More professional development and more campus exchanges. In the next few months the IT team with visit UGA and hopefully several others. 17.Technology News and UpdatesCIO hosts two meeting each month (CIO Townhall meeting for IT and Participate IT and an Ask the CIO Meeting. We also send out biweekly IT Newsletters, an Annual Report and regular communications to campus The new website will have a larger section dedicated to communicate and updates. We will have a project status section where we will indicate what projects IT is working on and how far along they are.

IT Master Plan Summary Helpdesk: (423) NumberInitiative TitleStatusNext Steps 18.Systems Dashboard The Systems group is working on this. We hope to have something up by fall that shows what systems are working and what are off line. 19.Website Redesign4/5 doneAugust 1 st goes live 20.Technology Computer Training Created a group responsible for We are repurposing someone to have at least 2 training offered this next semester. 21.UTC Employee TrainingIT is working with HR on this. Need to develop a plan.