Technology UAA

Who We Are & What We Do IT Services provides technology leadership, planning, and a wide range of services supporting UAA’s activities. Services include communications (voice, video, high performance data/messaging networks); computing infrastructure (high availability hosting services); core applications, distributed learning delivery systems/support; and support services including Call Center, audio visual, distance education, video conference, desktop/computer, telephone, and computer labs.

Technology Services & Assets Services:Assets: Call center Data Networks AV Equipment Video Conferencing Telephone Systems Telephone/Audio Desktop Computer Labs Hosting Software Licensing Smart Classrooms Blackboard Training (CMS) Servers Computer Labs IDEA Personal PCs Test Scanning Distance Education Cable TV Web/Internet

IT Call Center: If you don’t know who to call concerning a technology issue…one call does it all! – Option 1: Elive, Blackboard, or computer technology questions – Option 2: Audio visual, smart classroom support, or video conferencing – Option 3: Distance education student support – Option 4: Service Interruption Reporting – Option 5: Telephone related issues, trouble tickets, and billing – Option 6: Faculty Evaluation Software Technicians will troubleshoot, resolve issues, create trouble tickets and/or work order requests, escalate as appropriate Call Center Hours of Operation: M-F, 6am – Midnight & Weekends/Holidays, 8am – 5pm

Services – Student, staff, & faculty requirements – Gateway Mail Service - Google: – Microsoft Exchange & Web Access: – Mailing Lists: Available to faculty and staff; online form; must be used for university business Dynamic Lists Static Lists (other than an Outlook mailing list) – Anti-spam services

AV Equipment Available equipment: – DVD/VCRs – Data/video, 16mm film, 35mm slide, and overhead projectors – Document cameras – LCD monitors – Audio conveners Reservations: administrative & instructional use (first-come, first-serve) Deliveries to main campus & University Center Equipment maintenance and repair Training & consultation

Video Conference Available for instructional, administrative and university sponsored events IP based video commonly referred to as H.323 conferencing Conferences can be point-to-point or multi-point Boardroom and cart units distributed on campus Event scheduling and on-site technical support Consultation, design, implementation, and training services available

Telephone & Audio Conference IT Services currently owns and maintains the Cisco Call Manager for VOIP (voice over IP) service. – Basic telephone service – Equipment sales – Long distance PINs & calling cards – Caller ID available on specific telephone handsets (no charge); standard on VOIP phones – Moves, adds, changes – audio conference contractual service (Encounter Collaborative) – Consulting services – Telephone directory publication – Campus Operator : (hours of operation: Monday – Friday, 8:00am – 5:00pm)

Desktop Support Troubleshooting, maintenance and repair services; university workstations & personal computers. Consultation for new computer purchases. Services available to all UAA faculty, staff and students. Initiate requests through the IT Call Center. FY13 rates: $85 per hour, one hour minimum Apple, Dell, & Microsoft certified repair shop

Hosting All university affiliated organizations are eligible – Administrative Departments – Academic Departments – Student Clubs – Institutes – Research Centers – Any official university-sponsored organization Content Management System (CMS) General Web Hosting

Campus Open Computer Labs Five Locations to service students, faculty & staff: – Commons 105 – Student Union 211 – Sally Monserud Hall 111 – University Center 126 – Consortium Library 210 Software: Microsoft Office, Visio, Project, SPSS, AutoCAD UC and SMH), and many more….. Managed Print Service More info at: Computer Lab Consultants are available to provide technical assistance.

Software Licensing Microsoft Campus Agreement (MCA) –System-wide licensing – Media available, SSB 120; WAH w/supervisor approval Symantec Antivirus – University System License – Download from Technology website or pick up a disk at SSB 120 SAS SPSS AutoCAD Ghost Blackboard

Helpful Information Student Evaluations/IDEA processed in our department; coordinated with Academic Affairs. Planning conferences/events? Call the to schedule AV equipment, or to request activation of phone/data ports. Submit revisions to the UAA Telephone Directory online: For down-times (scheduled/unscheduled), call the Call Center to listen to the updated status line or join us on Twitter and Facebook Distance Education support is provided through the IT Call Center at (faculty support LIB 215, student support SSB 120).

Where can I get more details? Visit our website at: Call Center: Schedule individual/group informational sessions or tours: Stop by and visit us at SSB120

Technology at UAA… This is only the beginning!