Presentation About Us Services Services Why VoiceTeam? Why VoiceTeam? Contacts Contacts.

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Presentation transcript:

Presentation About Us Services Services Why VoiceTeam? Why VoiceTeam? Contacts Contacts

About Dominican Republic Excellent telecommunications infrastructure Political and macro-economical stability, with a tradition of democratic governments Highly developed, tax-free, free zone business model Qualified and trained labor Low operating costs Attractive financial incentives Privileged geographic location The Dominican Republic offers many advantages:

Excellent flexibility and execution on new projects Infrastructure designed to satisfy world-class customers' requirements Technical expertise to meet customers requirements through IT About Us Conceived and planned since April 2007 Began operating in October 2008 Expertise in customer acquisition & up-sell/cross-sell

Infrastructure: Sales Floor

Infrastructure: Capacity 105 positions on the 2nd floor 120 positions on the 3rd floor Posible expansion: Posibility to build a 4th floor for 120 additional positions Administrative area, plus training and resting area/cafeteria on the 1st floor

Infrastructure: Security

Infrastructure: Information Technology and Communications

Standards  Agents:Supervisor Ratio  13:1  Agents:QA Ratio  21:1

Presentation About Us About Us Services Services Why VoiceTeam? Why VoiceTeam? Contacts Contacts

Our Services: Outbound Service Offerings Appointment Setting Bilingual Telemarketing Database Updating and Selling Spanish Language Services Telemarketing Lists and Lists for Direct Mail Telesales to both consumers and businesses Telephone Surveys Direct mail follow-up Debt collection Information and literature fulfillment Seminar population Product promotion Lead-generation - qualification - management Up sell - cross sales campaigns

Our Services: Inbound Service Offerings Database-Updating and Cleansing Event Registration Lead Generation Help Desk Services and Technical Support Inbound Customer Services Inbound Sales / Order Taking Spanish Language Services Catalog orders Consumer response follow-up Direct mail / TV / Radio / Print / Website response Answering service Inquiry handling Product technical information

Presentation About Us About Us Services Services Why VoiceTeam? Why VoiceTeam? Contacts Contacts

¿Why VoiceTeam?

Presentation About Us About Us Services Services Why VoiceTeam? Why VoiceTeam? Contacts Contacts