Cloud Attributes Business Challenges Influence Your IT Solutions Business to IT Conversation Microsoft is Changing too Supporting System Center In House IT Orgs: Focused mostly on Managing and maintaining Applications and Services along with the underlying Infrastructure used to host those workloads. Public Cloud Service Providers : Provide IT Capabilities as a Service at extremely low costs and can guarantee high level of service availability, faster and more agile software solutions along with elasticity and self-service capabilities built into IT Solutions.

70% of IT budget is spent maintaining inflexible and siloed datacenter equipment Infrastructure Complexity The average $1 billion company maintains 48 disparate financial systems and uses 2.7 ERP systems Server Sprawl Dedicating servers to single applications Application Developer “IT slows me down.” Business Owner “I can get it better, faster, and cheaper if I work around IT.” Compliance and Security Often cited as top concerns for IT

SERVICE CONSUMER Application Owner SERVICE PROVIDER Datacenter Administrator Service Agreement

INFRASTRUCTURE MANAGEMENT APPLICATION MANAGEMENT SERVICE DELIVERY AND AUTOMATION

INFRASTRUCTURE MANAGEMENT APPLICATION MANAGEMENT SERVICE DELIVERY AND AUTOMATION Planning Deployment Configuration Monitoring Management Server and network administration Services: Security, print, , and storage Process automation Design Planning Operation Modification Support Self-service Monitoring Performance SERVICE PROVIDER Datacenter Administrator SERVICE CONSUMER Application Owner

DC Admin Self-Service Virtual Physical Public Cloud Private Cloud Service Delivery and Automation App Owner CONFIGURE DEPLOY MONITOR OPERATE APPLICATION MANAGEMENT SERVICE DELIVERY AND AUTOMATION INFRASTRUCTURE MANAGEMENT SERVICE MODEL

DC Admin App Owner Self-Service Virtual Physical Public Cloud Private Cloud Service Delivery and Automation CONFIGURE DEPLOY MONITOR OPERATE APPLICATION MANAGEMENT SERVICE DELIVERY AND AUTOMATION INFRASTRUCTURE MANAGEMENT SERVICE MODEL

Provision infrastructure Create shared infrastructure Automate service delivery and offering Set-up self-service provisioning Operate and monitor infrastructure APPLICATION MANAGEMENT INFRASTRUCTURE MANAGEMENT SERVICE DELIVERY AND AUTOMATION

Deploy Configure Physical Servers Virtual Servers Microsoft System Center Virtual Machine Manager Microsoft System Center Configuration Manager DC Admin

Storage Compute Network

Manage heterogeneous hypervisors using a common management tool Deploy consistent services across platforms with minimal effort Set and limit capacity used by different clouds against physical resources Provide insight into how resources are used

Standardization Standardize services provided to business by IT Identify services Request offerings Workflow Self-Service Enable consumers of IT services to identify, access, and request services Easy navigation Role-based Automation Automate service processes and systems that are necessary to fulfill business requests Automatic approval and notification Provision service requests on demand

Consumer enters self-service request for deployment Consumer accesses service catalog IT automates process IT provisions service IT approves (or rejects) request Consumer accesses service catalog Consumer enters self-service request for deployment IT approves (or rejects) request IT automates process IT provisions service

Empower application owners to manage their environments Provide self-service requests with controls Gain oversight for IT processes Operate with minimal overhead

Physical Servers Virtual Servers Operate Monitor Network Devices DC Admin Monitoring Troubleshooting Inventory Reporting Data protection Patching

Heterogeneous Monitoring

Proactively Monitor OS, compute, storage, and network infrastructure components to help ensure infrastructure SLAs View Infrastructure Component Health, diagnose alerts, and resolve problems using built-in knowledge.

TEMPLATES DASHBOARDS ALERTS SELF-SERVICE AUTOMATION DELEGATION POLICIES VISIBILITY HEALTH LIBRARY ACCESS UPDATES WORKFLOW CONTROL REPORTING MONITORING COMPLIANCE SECURITY PROVISIONING ORCHESTRATION REMEDIATION SERVICE OFFERINGS IDENTITY DEPLOYMENT LIFECYCLE INTEGRATION INFRASTRUCTURE MANAGEMENT APPLICATION MANAGEMENT SERVICE DELIVERY AND AUTOMATION HYPERVISOR OS HYPERVISOR OS HYPERVISOR OS HYPERVISOR OS SCALABLEMULTI-PLATFORMABSTRACTED SERVICE CONSUMER Application Owner Datacenter Administrator SERVICE PROVIDER CAPACITY, USAGE, PERFORMANCE SELF-SERVICE APPLICATIONS BUSINESS REQUIREMENTS BUSINESS PROCESSES SERVICE CATALOG SLA COST SQL SERVER ERP SHAREPOINT SERVER MULTI-TIER CUSTOM LOB APPLICATION ANALYTICS VDI CRM CUSTOMER DEMOGRAPHICS WEB