ICT Essential Skills

(electronic mail)

Snail Mail

What is ? The sending of formatted text and images to someone else electronically. Each user has a ‘mailbox’ with a unique address into which messages can be sent ready for the recipient to collect and read. If you have an account with an Internet Service Provider (ISP) such as Yahoo or Google, they will provide you with an address and let you use their service at no extra cost. You can also get an address from many free providers e.g. hotmail or Gmail.

Address Web Address

Advantages of Sending an is easy, very little training needed Free to send People don’t have to be present to receive an Quick 24/7 Can be accessed anywhere with a computer Send attachments i.e. photograph, file Send to multiple addresses You can request proof of receipt of the being opened Messages can be encrypted making it possible to send confidential information

Disadvantages of Must have an address and access to a computer/smartphone You can’t send someone a message without knowing their address Some people change their addresses Spam Your inbox can get too full when you are on holiday causing messages not to come through You might have to wait a long time to get a reply attachments can contain viruses A lot of scams

Netiquette Do not open s from anyone you do not know Do not open s from those you do know with subject as fwd that is suspicious Do not type with CAPITAL LETTERS – it is considered as SHOUTING Do not send bank details or passwords via

Junk Mail and Scams

Spam Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam costs the sender very little to send - most of the costs are paid for by the recipient or the carriers rather than by the sender.

Opening the application (Outlook) Click on START Click on All Programs, Microsoft Office, Microsoft Outlook

Reading an A number in brackets - (1) tells you how many new s you have to read. The will be in bold. The still to read is from support. Double click on support to open. There are 78 deleted items.

Writing an Insert the address here (lower case ONLY and MUST BE ACCURATE) Cc- carbon copy to someone else Insert the subject here (one or two words describing the contents of the ) Insert your message here in the BODY Send an

Deleting an Click on the and press the Delete key on the keyboard. Delete any s you no longer require OR your inbox will get too full and no longer accept new s Empty Deleted Items – right click on words ‘deleted items’ and choose ‘Empty Deleted Items’.

Sending an Write your as Slide 13. Click on Send.

Adding to Contacts Open a received . Right click on the name and choose Add to Contacts. Then click Save and Close.

Distribution List Click Contacts Click New – Distribution List Look for a name in the search box. Double click the name in the list and it will appear in the Members box. Continue to do this until all classmates are entered. Click on OK. Enter a name for your distribution list. Click Save and Close.

ing to a Distribution List Click on the word To Click on Contacts Double click on the distribution list that you created

folder Right click on Inbox Choose New Folder Drag and drop s from Inbox or Sent items