Company profile

A destination management company, Phoenix Voyages Group was created in 1999 and is locally established in: - Vietnam - Cambodia - Laos - Myanmar - and North Korea. Branches : in France in Spain and in Singapour. OUR PROFILE Representative offices in: Benelux, Scandinavia and Germany.

Fields of activity: - Individuals - Groups - Incentive events (reward or loyal voyages) - Theme voyages (ethnics, arts, agriculture, religions, modern Asia, dream beaches, golfing, trekking adventure, etc.). OUR PROFILE

Positioning : Superior to up market Main markets: France Spain Switzerland Belgium Germany Scandinavia OUR PROFILE

ORGANIZATION CHART Phoenix Voyages Group Marketing Sales Administration Finance Asia Holidays - Phoenix Voyages Myanmar Phoenix Voyages Vietnam Phoenix Voyages Laos Asia Holidays - Phoenix Voyages Cambodia Saigon Danang Hanoi VientianePhnom Penh Siem Reap Yangon Operational offices Main office

Staff in Asia : Phoenix Voyages is a team of more than 100 people, made- up of local and expatriates staff, trained and educated for delivering high quality standard services in English, Spanish and French. OUR STAFF

Our staff: - Is composed of professionals with many various international experiences - Relies on a core of managers present since the foundation of the Group - Is composed of a sales team constantly trained on products and customer’s expectations - Offers a 24 hours phone assistance. STRENGHTS

Our offers: - Propose customized programs, based on our clients’ specific requirements - Are detailed and delivered in 3 languages: English, Spanish and/or French - Our technical product sheets can be personalized with your company’s or agency’s corporate identity. STRENGTHS

Our marketing and sales supports: Following tools are available on our website: Template programs A wide picture library Customizable fact sheets Country presentations, etc. STRENGTHS Invoicing: - A centralized invoicing for every country - On-line payment through our website.

Our approach focuses on: - Personalized programs - Reactivity - Quality of services - Advice and training - Efficiency - A client-oriented structure. STRENGTHS Our products are: - Complete and varied: golf, adventure, etc. - Adapted to every client - Always renewed (enhanced and innovative) - “Sustainable-tourism”-oriented.

Our pricing policy: Our suppliers are: - Carefully selected (quality, insurances…) - Often audited - Relationship based on trust - Constructive partners. Superior quality of services at reasonable prices. OUR COMMITMENT

Sustainable tourism: OUR COMMITMENT Besides local staff’s training and environment’s respect, Phoenix Voyages chose to support some charity initiatives through regular sponsoring and fundraising. We support: - Opération Smile Vietnam : - Handicap International : - Vietnam Quilts : - Poussières de Vie : - Burma Aid: Aid and Relief after Nargis tempest, May Hue Orphenage

Survey 2009 Did your travel meet your expectations ? Perfectly 68,4 % Even beyond 28,0 % 96,4 % clients are satisfied with our services! SATISFACTION 88,8 % clients are satisfied with our guides’ team Historic and field knowledge: Very good 69,8 % Good 21,3 %Global+ = 91,1% Language skills: Very good 59,8 % Good 26,8 %Global+ = 86,6% 90,9 % clients are satisfied with our recommandations Quality of our programs: Global+ = 96,0% Quality of hotel bookings:Global+ = 88,8% Quality of restaurants bookings: Global+ = 88,1%

Headquarters Street 7B - Khu A An Phu - An Khanh - District 2 Ho Chi Minh City - Vietnam [ t ]: [ f ]: [ e ]: [ w ]: CONTACT US