Lynette Olson, Assessment & Effectiveness Director & Gary Langer, Associate Vice Chancellor, Office of the Chancellor, Minnesota State Colleges and Universities.

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Lynette Olson, Assessment & Effectiveness Director & Gary Langer, Associate Vice Chancellor, Office of the Chancellor, Minnesota State Colleges and Universities Educause Annual Conference 2004 IT Governance: The Wave of the Future Copyright Lynette Olson, Gary Langer [2004]. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors. Minnesota Online

1.Minnesota Online Structure & Goals 2.Centralized Services 3.Assessment & Effectiveness Model 4.Discussion Minnesota Online: Building a System to Deliver Programs at a Distance

Minnesota State Colleges and Universities 32 state universities and community and technical colleges 240,000 students per year in credit-based courses 130,000 students in non-credit courses.

Minnesota Online Serves In 2004, all 32 Minnesota State Colleges and Universities offer students courses online Approximately 18,065 students took at least 1 internet course in FY2004 As of June 2004, Minnesota Colleges and Universities had served 45,074 online students in FY2004

Minnesota Online Data Increase in Online Learning since Fall 2000 Enrollment 5.5 % of total system headcount taking online courses Programs Over 80 programs offered Fall 2004

Online Enrollments Vast majority of online courses taken by students residing in Minnesota (89%) Top areas of study: Business & Management, Health Professions, English/Literature, Social Sciences, & Computer Sciences More women ( 72%) enrolled than men (28%)

Minnesota Online Enrollment Data Percent of Campus Total Top 10 Online Enrollment Fall 04 FYE Online FYE Online Lake Superior C % Metropolitan State U % St. Cloud State U 167 4% Minnesota West CC % Rochester CTC 114 6% Anoka Ramsey CC 94 6% Winona State U 83 3% Northland CTC 72 8% South Central TC 65 5% Minnesota State College 63 5%

Purpose & Vision The Purpose of Minnesota Online is to provide a collaborative framework for serving the online learners of the Minnesota State Colleges & Universities The Vision is to be a trusted provider of choice trusted provider of choice for high quality online learning opportunities expanding access for a community of lifelong learners with Minnesota and beyond.

Minnesota Online Council – Strategic Goals Seamless: Integrated Student, Academic, and Administrative Services and Usability Structure Communications: Internal and External Marketing Plan Specific for Digital Strategies Assessment & For Student Learning, Services, Content, Evaluation: and Consistent Delivery Continuous Define Next Phase Of Minnesota Online: Improvement: the “Product” Based on Continuous Improvement Models Long Term Viability: Support Stakeholders, Projects, and Efforts

Integrated Structure Common Architecture: IMS, Student Information System, Library Platform Seamless Project Business Alignment Practices System-wide Portal – Electricity Grid

Electricity GridGrid

Assessment & Effectiveness Plan

HLC Peer Review Process HLC Progress Report – June 2005 Assess & Evaluate - Demonstration Projects Formal Institutional Change Request Peer Review Team Recommendation & Report Continue with Campus Site Visits Established Guidelines

What is the Value? Informing & Empowering Students: Centralized Services – Database, Call Center, Help Desk, Advising/Tutoring Advancing Quality Standards: Auditing Tool (WCET/WOW Award) Facilitating Transfer and Articulation: CAS/DARS Sharing Costs and Leveraging Resources: Statewide IMS System; e-Portfolio software (

Campuses Programs Courses Services Central Services Call Center eFolio Tech Support Tutoring e- Reference Test Proctoring Virtual Faculty Center Marketing D2L Licenses MnOnline Students Minnesota Online Learner Flow Corporate Standards Seamless Services Business Practices Alignment Student Services Web Practices

Challenges  Problems that stem from lack of integration of services and products have been exacerbated by the expanded expectations of the students from this digital age.  Minnesota Online continues to provide opportunity to bring solutions to these challenges at a system level.

Critical Questions? What is the role of Minnesota Online in serving - the Learner? the Campus? the System? the State? How does Minnesota Online overcome fear of loss of local campus autonomy? Where does this fit among all the other priorities, especially with declining state allocations? How do we continue to innovate?

Comments? Lynette Olson Gary Langer