Cutting Costs and Innovating Communications Large Enterprise Deployments Todd Goepferd System Engineer IP Call Center Verizon Douglas Tait Director, SDP Product Marketing Oracle Communications Business Unit October 1st, 2014 Oracle Confidential – Internal/Restricted/Highly RestrictedCopyright © 2014, Oracle and/or its affiliates. All rights reserved. |

Abstract Enterprises and communications service providers alike demand high availability, scalability, and flexibility in communications services. At the center are SIP/VoIP platforms that interface with the public switched telephone network, the internet, and wireless networks. Communications services may require enhanced features such as call transfer, overflow, queuing, voice recognition, or automatic call distribution. This session looks not only at the build-out and deployment of large-scale communications in enterprises but also at the costs savings and benefits of a converged application server. Oracle Confidential – Internal/Restricted/Highly Restricted3

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Program Agenda Introduction – Douglas Tait, Oracle Todd Goepferd - Verizon Close and Questions Oracle Confidential – Internal/Restricted/Highly Restricted4

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Highly Collaborative Work Environment Real-Time and Social Integration Embedded and “Process Aware” Unified, Personalized Customer Experience Enterprise Requirements

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Open, Standards-Based Flexible Complete Software Driven Rapid Time to Market IT Reliable Secure Scalable Peak-Usage Optimized Communications Convergence of IT and Communications $ Open and Flexible Reliable and Secure Software Driven Scalable Optimized Rapid Time to Market

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Convergence of IT and Communications Open and Flexible Reliable and Secure Software Driven Scalable Optimized Rapid Time to Market Oracle Communications Converged Application Server $

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Convergence of IT and Communications Oracle Communications Converged Application Server $ Open and Flexible Reliable and Secure Software Driven Scalable Optimized Rapid Time to Market Oracle Communications Converged Application Server Network Connectivity Service Enablers Application Containers SIP/ISC DIAMETER HTTP EE Web Service HA RealTime VM EJB SIP HTTP

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Characteristics Product Overview Built on carrier grade foundation Enterprise Developer Friendly Enables high levels of IT Functions Adopts standards-based ‘Internet’ approach Delivers key ‘network’ functions 9

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Product Overview Converged Java EE, SIP/IMS application server Integrated Development Environment: Support off-the-shelf IDEs Standards Compliant- Java EE, SIP Servlet, SOA, and 3GPP IMS, Media HA - Geographically distributed session replication & clustering and Converged Load Balancer Performance – extreme throughput/ low latency, over 180M BHCA Oracle Communications Converged Application Server Service Enablers Clustering/Geo Redundancy Java EE/Web Services/Virtualization Real Time Java Network Connectivity Converged Load Balancer XCAP SIP/ISC Diameter HTTP Media Application Containers Service Creation HTTP/SIP Servlet App Router Media Control Media Control IDE Comms Enablers Comms Enablers Network Simulators Diameter Proxy Register Proxy Register 10

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Challenges to Address: Migrate existing services to IMS and an all-IP architecture Reduce operating cost in IP Contact Centers IP Toll-free Call Routing and Increases IP Contact Centers Business: US fixed-line, wireless, and broadband operator offering voice, Internet (DSL) and video (digital TV), including the largest US triple play over fiber service Subscribers/Lines: 93M Subscribers, 8.5M DSL lines, 11.9M FiOS premises Deployment Rapid SIP development Exceeded customer’s transaction volume Cloud based IP Contact Center on OCCAS - VoIP, an IP Interactive Voice Response, and SIP trunk services. Intelligent toll-free routing reduces cost to serve while providing highly flexible routing options customers Over 200 CPU’s in production on 3 data centers Geographical redundancy and carry 20M minutes / month Growing to more than 200M minutes over 18 months

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Program Agenda Introduction – Douglas Tait, Oracle Todd Goepferd - Verizon Close and Questions Oracle Confidential – Internal/Restricted/Highly Restricted12

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Summary Robust Hardened industry grade software Agile – far more flexible than the competition Modular – fits and integrates Integrated Hardware and Software, on very fast hardware! Oracle Communications Converged Application Server + ExaLogic = 180M BHCA 2x faster than nearest competitor Oracle WebLogic Server – all fixes and improvements effect all platforms Open Standards – Java EE, SIP, Media,.... Open Platform – large Java developer community, strong ecosystem of partners. Deployed on of-the-shelf Hardware and OS. Breadth of Software –Oracle Communications Converged Application Server + Oracle OSS, Oracle BSS, Oracle CRM,... Complete IOT with NEPs No vendor lock-in with best-of-breed software Why Oracle? 13

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Telco Developers Enterprises Summary Lower Cost of Application Development and Maintenance – Java EE and SIP Servlet application development model reduces proprietary C-based application development costs up to 70% with built-in support and maintenance tools Faster Time-to-Market for New Applications – Java EE and SIP Servlet application platform reduces application development lead times from months to 3-4 months Enhanced Revenue Opportunities from Innovation – Converging telecom and IMS capabilities with the Web and Enterprise domains opens new revenue opportunities and business models Oracle Communications Converged Application Server Network Connectivity Service Enablers Application Containers SIP/ISC DIAMETER HTTP EE Web Service HA RealTime VM EJB SIP HTTP IT Network 14

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Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 16

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |17