Nobody’s Unpredictable Campus Report Q Ipsos Training Center 1

Nobody’s Unpredictable During the Second Quarter of 2011 the Ipsos Training Center (ITC) reached the following main achievements: 94% of the courses that existed in the former platform have been migrated, are open and being taken by users. The Client Campus has become available after the change of the platform. A new server has been put in place. As a consequence of this change, the navigation and availability of training materials have improved significantly. The CPG and ASI Newcomers certification process continued as planned and webinars on the different tools have started to be held. The ITC has started enriching the Leadership and Managerial Skills training offer, adding new courses to the curricula. Webinars for all Ipsos employees were hosted with Ipsos Open Thinking Exchange. New brochures targeted to employees and clients have been created and distributed. Main Achievements

Nobody’s Unpredictable Courses being Offered Number of courses available as at July, 31 st, under each category: Click here to see the complete list of courses Category Number of available courses EMPLOYEE CAMPUS Specialism Courses64 Leadership Academy 14 Newcomers4 SubTotal85 CLIENT CAMPUSCourses for clients12 SubTotal12 Overall Total97

Nobody’s Unpredictable Employees’ e-Campus usage The e-Campus is currently being used in 63 countries out of the 67 in which Ipsos operates. Four countries are not currently using the Campus: -Albania -Ecuador -Iraq -Montenegro

Nobody’s Unpredictable Registrations in courses per region (Q2) Employees’ e-Campus usage

Nobody’s Unpredictable Total AMERICA2284 Brazil542 United States464 Mexico299 Colombia255 Argentina248 Peru203 Canada106 Chile41 Panama28 Dominican Republic25 Bolivia24 Venezuela20 Puerto Rico14 Costa Rica11 Guatemala4 Total ASIA PACIFIC2171 India681 China672 Korea190 Japan171 Singapore83 Hong Kong71 Philippines62 Taiwan61 Australia59 Indonesia56 Malaysia25 Thailand22 Total EUROPE1585 United Kingdom243 Russia234 France233 Germany111 Czech Republic101 Poland100 Turkey78 Sweden62 Spain62 Ukraine52 Switzerland49 Croatia43 Serbia41 Italy33 Hungary28 Romania27 Slovenia21 Portugal17 Bosnia and Herzegovina17 Belgium15 Macedonia7 Slovakia6 Norway5 Employees’ e-Campus usage These charts show the ITC campus activity during Q2, considering the number of registrations in courses, regardless of completion. Total MEA318 Jordan81 UAE64 Egypt42 Saudi Arabia36 Morocco30 Kuwait25 Lebanon14 South Africa14 Bahrain11 Kenya1

Nobody’s Unpredictable Country Top 5 – Course Enrollment INDIA (681) CHINA (672) BRAZIL (542) UNITED STATES (464) MEXICO (299)

Nobody’s Unpredictable Level of Completion The following chart shows the level of completion of the courses in which employees have enrolled during the Second Quarter of CompletedPassed Failed ExamStartedUnstartedTOTAL AMERICA3%67%12%19%3% 100% ASIA3%54%12%31%3% 100% EUROPE2%59%9%30%2% 100% MIDDLE EAST & AFRICA6%36%23%35%6% 100% Completed: exam not passed yet Passed: exam successfully completed / certificate has been issued Started: course not finished yet Unstarted: courses assigned but still pending to start

Nobody’s Unpredictable Region Active Employees in the campus (estimated) Registrations Q2 Average of courses per active employee (Q2) Americas Asia Pacific Europe MEA TOTAL Average of Courses per Active Employee The following information shows the average of courses taken during the Second Quarter by each Active Employee in the campus.

Nobody’s Unpredictable Client Campus activity Market Research Overview II Statistics The customer in three Dimensions Understanding Packaging Product Testing Courses Top 5 among clients (according to the number of registrations received -Q2) Nestle Lexus Ferrero International Bank of Montreal / Mars / Savola Group / Avon Clients Top 5 (according to the number of registrations in courses - Q2) Total number of registrations requests to courses, during the period: 113

Nobody’s Unpredictable Curricula New courses and training materials made available in the Campus during the Second Quarter: -Ipsos Leadership Framework -Working with multicultural teams -An Introductory course to Customer& Employee Satisfaction and Loyalty -Webinar Recordings held in the period (Ipsos Open Thinking Exchange, ASI, etc.)

Nobody’s Unpredictable Next Quarter Challenges The Third Quarter will face the following challenges: Host Webinars for HR to strengthen bonds within the HR community and the ITC and increase partnership. Update and improvement of the ITC Webpage. Reinforcement of communication with Clients. Closure of the first edition of ASI Newcomers program. Development of a new ASI Skills Development Resources on-line material. Update of Marketing training courses (design standardization). The Third Quarter will face the following challenges: Host Webinars for HR to strengthen bonds within the HR community and the ITC and increase partnership. Update and improvement of the ITC Webpage. Reinforcement of communication with Clients. Closure of the first edition of ASI Newcomers program. Development of a new ASI Skills Development Resources on-line material. Update of Marketing training courses (design standardization). New courses / training materials to come: -Giving Feedback -Presentation Skills -P&G Global Standards -Public Affairs training courses -Security Awareness -ASI Skills Development Resources New courses / training materials to come: -Giving Feedback -Presentation Skills -P&G Global Standards -Public Affairs training courses -Security Awareness -ASI Skills Development Resources

Nobody’s Unpredictable Thanks!

Nobody’s Unpredictable Appendix List of available courses COURSE CATEGORYCOURSE NAME Specialism Training Courses General Research SkillsQualitative (English Versions)Next*Qual Perceptor Qual Qual-Consumer Journey Qualitative Research I Qualitative Research II Qualitative Research III Qualitative Research IV Qualitative Research V Qualitative (Spanish Versions)Qualitative Research I - español Statistics (English Versions)Statistics I Statistics II Statistics III Statistics (Spanish Versions)Statistics I - español Statistics II - español Statistics III - español Global Support FunctionsITSecurity Awareness Ipsos InititativesGlobal PartneringAbout P&G and Ipsos Current Best Approach to P&G Protocols Global PartneRing LoyaltyEnglish VersionsCustomer Satisfaction & Loyalty Digital Voice of the Customer Experience Optimizer Webinar Introducing the Loyalty Optimizer Life, the Universe and Loyalty Loyalty Satisfactor Our Philosophy on Loyalty An Introductory course to Customer& Employee Satisfaction and Loyalty Rewards Optimizer Webinar The Customer in Three Dimensions Webinar Spanish VersionsDigital Voice of the Customer - español Experience Optimizer Webinar - español Introducing the Loyalty Optimizer - español Life, the Universe and Loyalty - español Loyalty Satisfactor - español Our Philosophy on Loyalty - español Rewards Optimizer Webinar - español The Customer in 3 Dimensions Webinar – esp. Go to Page 2 of Appendix Return to the presentation

Nobody’s Unpredictable COURSE CATEGORYCOURSE NAME Specialism Training Courses MarketingCPG Training ProgramBrand Perceptor - CPG School 2011 Improving our Deliverables Quality - CPG School 2011 Innoscreen*concepts - CPG School 2011 Innoscreen*ideas - CPG School 2011 Introduction to DESIGNOR - CPG School 2011 Introduction to Forecasting - CPG School 2011 Introduction to the Next Generation of Forecasting - CPG School 2011 Line Evolution - CPG SCHOOL 2011 Market Perceptor - CPG School 2011 Pack Evolution - CPG School 2011 Price Evolution - CPG SCHOOL 2011 Product Evolution - CPG School 2011 Shopper and Retail - CPG School 2011 General Marketing TrainingsBrand and Innovation Philosophy Introduction to Vantis course Product Testing Understanding Packaging ASIASI Certification Program (4 courses)Client Service - ASI Newcomers Equity*Builder - ASI Newcomers Next* Solutions - ASI Newcomers Tracking - ASI Newcomers General ASI TrainingsSherpa Appendix List of available courses Return to the presentation Go to Page 3 of Appendix

Nobody’s Unpredictable COURSE CATEGORYCOURSE NAME Newcomers On-boarding Discover Ipsos Market Research Overview I Market Research Overview II Market Research Overview III Appendix List of available courses Return to the presentation Leadership Academy Fundamentals of Leadership and Management Account, client & Project Management (English Versions)Account Management I Account Management II From Project Management to Account Management Account, client & Project Management (Spanish Versions)Account Management I - español Account Management II - español Other general skills (English Versions)Negotiation Strategies I Negotiation Strategies II Negotiation Strategies III Report Writing Other general skills (Spanish Versions)Negotiation Strategies I - español Negotiation Strategies II - español Negotiation Strategies III - español Personal developmentMulti-country projects Leadership Basics Ipsos Leadership Framework Course Working with Multicultural Teams