WELCOME CORPORATE SERVICES Wendy Courtney – November 2007.

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Presentation transcript:

WELCOME CORPORATE SERVICES Wendy Courtney – November 2007

QUALITY & TRAINING TEAM RECRUITMENT EQUALITY & DIVERSITY TRAINING & DEVELOPMENT QUALITY ASSURANCE PROGRESS UPDATE

WORKING TOGETHER TRAINING CO-ORDINATORS INVESTORS IN PEOPLE ‘CHAMPIONS’ INDUCTION FACILITATORS TRAINING & DEVELOPMENT PROGRESS REPORT

TRAINING & DEVELOPMENT UPDATE ON T&D PROJECTS CS INDUCTION CENTRAL RECORDING SYSTEM

TRAINING & DEVELOPMENT CS INDUCTION WORKPLACE – CHECKLIST STAFF HANDBOOK TRAINING RECORD CARD EVALUATION CS INDUCTION ½ DAY CORE TRAINING ACTIVITIES

½ DAY - CS INDUCTION WELCOME & THE BIGGER PICTURE UNIVERSITY SECURITY PENSION SCHEME EQUALITY & DIVERSITY TOUR & HISTORY HEALTH & SAFETY TRAINING & DEVELOPMENT LUNCH TRAINING & DEVELOPMENT PROGRESS REPORT

CS INDUCTION HEALTH & SAFETY EQUALITY & DIVERSITY FIRE SAFETY CUSTOMER SERVICE DISABILITY AWARENESS TRAINING & DEVELOPMENT CORE TRAINING ACTIVITIES

CENTRAL RECORDING SYSTEM STAFF - INVITED TO TRAINING TRAINING CURRENTLY RECORDED TRAINING CURRENTLY EVALUATED TRAINING CURRENTLY REPORTED TRAINING & DEVELOPMENT

UPDATE ON QUALITY PROJECTS CUSTOMER FIRST UK QUALITY ASSURANCE

CUSTOMER FIRST UK STAGE 1 - COMMITMENT STAGE 2 – CONSULTANT QUALITY ASSURANCE

WORKING TOGETHER CUSTOMER FIRST ‘CHAMPIONS’ QUALITY ASSURANCE

CUSTOMER FIRST UK REPORT FROM CONSULTANT CUSTOMER FIRST LAUNCH CUSTOMER RESEARCH PROGRAMME CUSTOMER COMPLAINTS POLICY CUSTOMER CARE TRAINING QUALITY ASSURANCE

HOSPITALITY SERVICES Hospitality Assured 21 st – 23 rd November 2007 QUALITY ASSURANCE

CORPORATE SERVICES QUESTION & ANSWER SESSION