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Visit us at E mail: Tele: MESSAGE FROM ISO 9000 Message in 5 lines F Say what you do F Do what you say F Record what you do F Check the difference F Act on the difference Message in 1 line (1994) Do right thing, first time, every time to Achieve consistent quality Message in 1 line (2008) Continual improvement is the way of life

Visit us at E mail: Tele: Support processes Customers / interested parties SCHEMATIC REPRESENTATION OF PROCESS APPROACH inputs outputs Top management processes include, for example, planning, allocation of resources, management review, etc. Realization processes include, for example, customer related processes, design and development, product realization, etc. Support processes include, for example, training, maintenance, etc. Customers / interested parties Top management process Realization processes ABC

Visit us at E mail: Tele: WORKSHOP ON QUANTIFIABLE IMPROVEMENT CRITERIA Identify quantifiable improvement criteria for the processes listed below. (1) Marketing (2) Purchase (3) Production (4) Q.A. (quality assurance/ quality control) (5) R & D ( design) (6) Stores (7) Packing and dispatch (8) Service (9) Hrd (p & a) (10) Engineering (11) Maintenance (12) Mis (computer services) (13) Laboratory (14) Power plant

Visit us at E mail: Tele: Application of PDCA at top management level Plan Establish policy Define objectives Plan and provide resources Define organization structure Plan development of customer focus Do Lead by example Show commitment Communicate importance of customer throughout organization Deploy policy throughout organization Define measurable objectives Delegate

Visit us at E mail: Tele: Purpose : Give statement of the specific purpose of the procedure to know why this procedure is being followed. 2.0Scope : Mention the department and the area of personnel where the procedure applies. 3.0Responsibility : Write down responsibility for different level of persons for different activities mention in this procedure. 4.0Description of activities : This section should contain details of the activities step by step with sub title of paragraphs and the action to be taken. They contain how the actions will be taken. 5.0Reference : Give reference of internal and external documents used in procedure 6.0Enclosures : List out any tables or flowcharts enclosed with the procedure as a part of procedure. 7.0Formats / Exhibits : List out them in proper manner. OriginatorApproved BySignaturePage__of __ Department NAME OF THE COMPANY QUALITY PROCEDURE Procedure No. : PRO/OO/XY Issue No. : 1.0 Date : DD-MM-YY

Visit us at E mail: Tele: STEPS FOR INSTALLATION OF ISO : QUALITY MANAGEMENT SYSTEM *Conduct awareness program (top + middle + bottom level). *Form a steering committee and task force for documentation *Identify and define process approach *Define quality policy and establish quality objectives *Prepare documents of quality system. *Implementation & train all personnel in the use of procedures & formats. *Train internal auditors. *Assess the system through first internal audit. *Take corrective actions for non-conformities. *Apply for certification. *Assess the system through second round of internal audit. *Avail pre-certification audit of certifying body.(Optional) *Take actions on suggestions given by them. *Maintain & improve the system by third round of internal audit. *Final audit by certifying body.

Visit us at E mail: Tele: ISO : 9001 IS NOT FOR THOSE *Who hate documentation *Who resist assessment / audit *Who hang on to their own ways of working *Who has built strong walls / compartments *Who identify a “problem” in every “solution” *Who treat temporary solution as “permanent one” *Whom “who is wrong” is more important than “what is wrong” *Whom “results” are more important than “processes” *Whom “team work” means “yes” master

Visit us at E mail: Tele: Result orientation to any management system is the key to its long-term success. Challenges