Induction and Training IGCSE Business Induction and Training

The process of familiarising a new ‘recruit’ with the workplace. Induction Definition The process of familiarising a new ‘recruit’ with the workplace.

Aim of formalised induction programme is to: Importance Aim of formalised induction programme is to: help new employees settle into their jobs quickly. maximise productivity of new workers. familiarise staff with health & safety procedures.

Employees having no formal induction process - may: Importance Employees having no formal induction process - may: feel insecure, unhappy. leave business within first few weeks of arriving Result: recruitment process has to start all over again.

Nature of business: key activities, aims, objectives. Induction Key Components Nature of business: key activities, aims, objectives. How employee’s job contributes to firm’s success. Employees responsibilities and position within business.

Layout of premises - key facilities. Induction Key Components Layout of premises - key facilities. Key individuals: those with whom they are to work. Health, safety, security policies and procedures. Other aspects of contract of employment.

Methods of delivery vary, may include: Induction Key Components Methods of delivery vary, may include: talks explaining history of company. rules and regulations. written documents covering health & safety. videos to demonstrate firm’s products.

Methods of delivery vary, may include: Induction Key Components Methods of delivery vary, may include: visits / tours to key parts of premises. meetings with key personnel. group discussions.

Induction programme should not be rushed. Key Components Induction programme should not be rushed. Time needed can range from a few hours to several months.

ability and experience of employee. nature of job. Induction Key Components Depends on: ability and experience of employee. nature of job. complexity of machinery / equipment to be used. size of business.

On and Off the Job Training Introduction to Training Main aim: to develop the knowledge, skills and attitudes required to competently and confidently carry out a job.

Can lead to drop in productivity whilst staff are trained. On and Off the Job Training Introduction to Training Training: Costs money. Can lead to drop in productivity whilst staff are trained.

On and Off the Job Training Introduction to Training But can: help to maximise, efficiency and profits because trained staff are likely to be more productive, quicker at job, make less mistakes.

less waste and fewer accidents. On and Off the Job Training Introduction to Training Resulting in: less waste and fewer accidents. less supervision needed, thus cutting labour costs.

Plus, employees more satisfied and motivated: On and Off the Job Training Introduction to Training Plus, employees more satisfied and motivated: minimises labour turnover and associated costs such as recruitment, selection, training.

1. feel more confident and secure in what they are doing. On and Off the Job Training Introduction to Training How? Why? 1. feel more confident and secure in what they are doing. 2. feel management value them - willing to invest time and money in them - helps to satisfy esteem and ego needs.

On and Off the Job Training Introduction to Training How? Why? 3. undertake more interesting / challenging work - enables them to use more abilities - helps self-actualisation needs

also helps to create more flexible workforce: On and Off the Job Training Introduction to Training Training also helps to create more flexible workforce: Workers are able to do more jobs. Workers better able to cope with changes affecting jobs in future.

On the Job Training Definition Where the employee is taught how to carry out their job by “doing the job” in the normal working environment

Observation and working alongside others: On the Job Training Methods Most common method Observation and working alongside others: experienced employee showing trainee what to do. trainee and trainer working alongside one another.

Expert demonstrates, guides worker through job. On the Job Training Methods Other Methods: Coaching Expert demonstrates, guides worker through job.

used when trainee already has experience. On the Job Training Methods Other Methods: Mentoring trainee carries out job but discusses problems and solutions with mentor as required. used when trainee already has experience.

directly linked to firm’s needs. On the Job Training Advantages and Disadvantages job specific. directly linked to firm’s needs. relatively easy to organise, adaptable. relatively inexpensive.

Main expense comes from: On the Job Training Advantages and Disadvantages Main expense comes from: loss in productivity experienced whilst new recruit settles in. (experienced employee is often used to train new employee so both suffer low productivity)

Main expense comes from: On the Job Training Advantages and Disadvantages Main expense comes from: Trainer needs to be selected very carefully to ensure ‘bad practice’ isn’t passed on to new recruit. May be difficult to train an employee properly ‘on the job’ when there are sudden peaks in orders / demand.

Off the Job Training Definition Where the employee is taught how to do the job away from their normal working environment.

Off the Job Training May involve: sending employee away but it could be done at the firm, just not in the normal office etc. Attend a course at college etc. course taken in specialist training areas / establishments within business, but away from usual place of work.

Simulations & Role play Self study Off the Job Training Methods Lectures Demonstrations Simulations & Role play Self study

training usually provided by specialists. Off the Job Training Advantages and Disadvantages Overall advantages: training usually provided by specialists. trainee is usually allowed to work at their own speed. workplace distractions avoided – trainee may find it easier to concentrate - less pressure.

Generally very expensive. Off the Job Training Advantages and Disadvantages Disadvantages: Generally very expensive. Trainee removed from ‘production’ - lowers productivity.

Student task: Copy the mind map from p228-229 on advantages and disadvantages of training. Attempt activity 14.8 page 229