Survey Analytics

Product Feature Highlights  Unlimited  Surveys  Questions  Responses  Private Label Options  Logos/Branding  Survey Look and Feel  Interactive Surveys  Scripting Language Access  Web Service API Access  Large List Storage  Branding Guidelines  Design for Global Use  Integrated Sampling

Feature List Survey Development Survey Analytics offers Wizard based survey creation for easy control of all question and answer options. Virtually every question type is supported. If you don't see the question type you need, let us know can help. Question Types include: -Standard Question Types -Multiple Choice: Single/Multiple/Answers w/Validation -Open-ended text/ Essay Open-ended -Prompt Respondents to upload/attach documents -Contact Information (Open-Ended Text)

Features List Scale/Table Question Types Type of Scale questions available on Survey Analytics include: -Likert Scale -Semantic Differentials: Horizontal Scale Rating -Constant Sum: Distribute values over answer choices summing to 100 with validation -Dynamic Lookup Table: Represent hierarchies of data -Rank Order -Multiple Choice Matrix: Multiple questions, Single or multiple choice answer tables or spreadsheets.

Features List Advanced Logic Advanced survey logic gives you the ability to customize the path your respondents take through your survey. You can skip entire sections based on how your respondents answer. Quotas are also supported to ensure a balanced sample. Types of Logic Available on Survey Analytics: -Branching (Compound/Delayed) -Looping/Piping/Extraction Questions -Question/Answer Randomizer -Weighting & Balancing -Conjoint Analysis: Discreet Choice based -Turf Analysis -Validation -Show or hide questions based on logic set -Full Multi Media Testing/Support (Images/Video/Sound) -Banner Tables/ Significance Testing Sample of Conjoint Analysis Survey: Weighting/Balancing help link:

Features List Formatting & Editing Options pt 1 -Survey Design and Formatting : Surveys appear as any web page would to your respondents. Company logos, graphics and product concept images can be added anywhere in the survey. -Date/Time : Validate the date/time respondents took survey - Survey Template Library : Access to hundreds of industry standard survey templates as well as creating/accessing a library of frequently used questions -Copy Surveys/Questions for Reuse : Copy questions and scales between surveys. Create your own "Question Bank" and reuse survey sections - Quota Management : Allows you to control the number of responses needed

Features List Formatting & Editing Options pt 2 Additional Formatting and Editing options: -Graphics: Complete branding of your survey -Adding Page Breaks - Redirecting to company website at the end of the survey - Custom headers and footers - Customizable buttons to submit and continue - Custom Thank You page (Forward to friends, Spotlight Report, Review & Print Options) - Multi-lingual : Support for creating surveys in all languages, including double byte character-sets (Chinese/Japanese etc.) and Right-To-Left languages like Arabic and Hebrew.

Features List Folder Management Solutions Survey Analytics Folder Management Solutions will ensure all survey data remains secure and gives you control over access to various folders for internal/external customers, vendors, and clients. Solutions include: - SSL Option : Enable SSL security on the Survey for completely secure data transfer. -Dashboard Accounts : Dashboard accounts are secure "Read-Only" licenses that you create and distribute to your clients and/or colleagues. Save time by efficiently delegating data viewing and report generation to a user-base of your choice. -Folders/ Categorization : Surveys can be categorized into Folders. Here you can create New Folders, Delete Folders, Move Surveys within the Folders and Set Permissions for the Folders.

Enterprise Integration Connectors pt 1 CRM Integration – Integrating customer surveys into existing CRM systems allows for the measurement of the success or failure of every customer interaction. Sound analytics can take this data and further drill-down to identify exactly what factors are affecting the satisfaction and attitudes of your current customers. Partners Survey Analytics Integrate with: - Web analytics integration helps you with the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage. - Omniture SiteCatalyst is a web analytics product that provides marketers with one place to measure, analyze, and optimize integrated data from all online initiatives across multiple marketing channels.

Enterprise Integration Connectors pt 2 Report Scheduler : The Report Scheduler is a recurring and automated interface to automatically you reports on a periodic basis. On one hand you have data being collected on an on-going basis, and on the other hand you can create a weekly schedule so that the data collected can automatically be ed to your account. The Report Scheduler is meant for automatic delivery of the various reports that Survey Analytics produces. Action Alerts: Enables you to get notified immediately when someone answers in a particular way to your questions in your survey. For example, if you had a "Satisfaction" question and you would like send out an to your Customer Service Manager, everytime someone chooses a low satisfaction score you could use the Decision Support System to do this. API / FTP Access: Integrate data from your surveys to your database!

List Pricing  $499/User/Month  10 User Licenses  Customized Contract and Terms of Use  Non-Disclosure Agreement & SLA  Payment Flexibility — Monthly, Quarterly, or Annually