Deposit Type Instrument and Registered Product Regulations Oct/21/2011

Agenda  Legislation Summary  Manulife Bank Impact  Application Changes  In Good Order Tips  BankLink 2

Summary  The Ministry of Finance issued two new regulations requiring additional disclosure for some deposit products  Deposit Type Instrument  Registered Product  Impacts Banks, Trust, Credit Unions etc. offering traditional deposit products  Insurance Company GICs are NOT impacted  No impact to nominee name GIC business processes  Effective November 1 st,

Summary Continued Legislation requires the disclosure of: 1. Interest rates, Issue date and Maturity date 2. Service fees 3. GIC redeemability 4. CDIC eligibility 5. Auto-renewal details 1.Whether the rate is fixed or not. 2.The investment period. 3.Any charges related to its issuance or cancellation. 4.CDIC eligibility day cancellation option once auto-renewal has taken place The key change is the timing of this communication, we must disclose the information on or before the application date 4

Impacts - Client Communications  GIC Confirmations  Interest rate changed to fixed interest rate  Terms and conditions (includes 10 day cancellation statement)  CDIC Statement  Maturity Notices  Interest rate changed to fixed interest rate  Includes 10 day cancellation statement  CDIC Statement 5

Confirmation Sample - Front 6

Confirmation Sample - Back 7

Impacts - Applications  TFSA application : AB0490E/F  RRSP application: AB0154E/F  Personal GIC application: AB0150E/F  Business GIC application: AB0480E/F  Personal & Business Account Operating Agreements: AB0169E/F & AB0319E/F (Included with applications) 8

Personal GIC Application Advisor Instructions 9

Personal GIC Application Changes 10 All Investment details are mandatory

Personal GIC Application Changes 11 Updated language to outline new 10 business day cancellation option

Personal GIC Application Changes 12

RRSP Application Advisor Instructions 13

RRSP Application Changes 14 All Investment details are mandatory

RRSP Application Changes 15 Now outlines new 10 business day cancellation option following auto-renewal

Tips for IGO Application  Ensure the money is received by Manulife Bank on or before the issue date indicated on application  Understand deposit options  Local Area Banking – best option  Mailed Application – new 5 day rate guarantee!  Registered Funds Transfer – 30 day rate guarantee  Review the Frequently Asked Questions (FAQs) 16

Local Area Banking – In Brief  Synonyms – LAB, NDDS, Royal Bank deposit slips  You can order slips for your advisor by completing and faxing an order form (delivered in days)  LAB for GIC or registered products ≠ LAB for personal accounts  One deposit slip per application!  When funds are provided by local area deposit, advisors can fax the application and slip copy to us  Documentation & support materials to be provided. 17

When an application is Not In Good Order….  We will reject an application if:  Old applications are used  Required information is missing  Funds are received after the issue date on the application  If the application is NIGO, we will contact the advisor, asking that they confirm new investment details  A new interest rate may apply  The advisor must certify that the client was notified of the changes 18

Sample NIGO letter Note: Manulife Bank will send this letter twice and if still no response received from the advisor, a third letter will be sent advising that the application is being returned and the reason why. 19

BankLink 20  GIC Applications produced in BankLink will be NIGO until the applications in BankLink are updated  Approach to communication of this outage:  Message and links on impacted areas in BankLink “GIC applications are temporarily unavailable on BankLink. Please use a GIC paper application at this time.”  Brief notice on Repsource

Key messages to your advisors  Destroy old applications!  Make sure you complete applications in full  Make sure we receive funds on or before issue date  Recommend that the advisor keep key GIC disclosure points handy when working with clients  Do not use BankLink for GIC applications  No change for nominee name GIC procedures 21

Questions? 22

Thank you Manulife, Manulife Financial, the Manulife Financial For Your Future logo, the Block Design, the Four Cubes Design, and Strong Reliable Trustworthy Forward-thinking and “Life is better when you’re prepared” are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. This presentation and its contents are protected by copyright and may not be copied, reproduced, displayed or posted in any form or by and means without the prior written consent of the Manulife Bank of Canada. Manulife Bank of Canada is a member of CDIC.