Troubleshooting Computers in the FHC

Hardware Issues Computer will not turn on – Check power cable – Check power strip Computer is on, but screen is blank – Hard power-off the computer, unplug power cable for 10 seconds Keyboard and/or mouse not working – Unplug and plug in device, then wait for a few minutes; or reboot

Power Ethernet USB (keyboard & mouse) Projector

Internet / Network Computer cannot access the Internet – Are other computers having the same issue? Yes: Website might be down; internet in the FHC might be down No: Try a different browser; check ethernet cables; reboot

Main room, South-east corner Auxiliary room, South-west corner

Internet / Network Laptops using wireless cannot access the Internet – FHC’s Wireless Router: Reboot the wireless router – Try LDS Access – Website might be down; internet in the FHC might be down; internet in entire building might be down

To reboot the wireless router: -Unplug the white power cable, let it sit for 10 seconds, plug in again. It will take several minutes to turn on again.

Internet / Network Computer cannot access “X” website – Are other computers having the same issue with the same website? Yes: Website might be down; internet in the FHC might be down; internet in the building might be down; check power to switches No: Try a different browser; check ethernet cables; reboot

Internet / Network Printer not responding – Print job has been sent, printer doesn’t respond Turn off printer, unplug power cable for 10 seconds; plug in & turn on. Clear out print queue & resend print job Confirm you are sending to the correct printer Network drives not available – Reboot

Sign In/Out Sign In/Out isn’t working properly – Log off & back in; hard reboot the computer – Confirm that network connection to server is working properly Sign In/Out icon is not on the desktop – Log off & back in or reboot the computer – Start -> All Programs -> Startup -> Sign In/Out – Confirm that network connection to server is working properly

To hard-reboot a Computer: -Press and hold the power button for 5+ seconds until you hear it shut off.

Sign In/Out By-passing Sign In/Out – Shift + Pause – Be careful not to let the patrons see Sign In/Out is not saving sign-in’s or isn’t pulling up the list of people to sign-out – Clear Chrome’s browser cache

Misc Administrator permission message or request to log in as an administrator appears – This occurs when trying to install software, whether initiated by the user or automatically by a piece of software – Cancel the window – If this is a reoccurring issue, put in an entry in the Computer Problems Log book with the name of the software and the computer number

Misc Certain keyboard keys are stuck and/or weird things happen when using the computer – Ctrl, Alt, Windows, Esc, F1-F12 – Try pressing these keys to reset their up/down status – Sign In/Out key locking script might be stuck. Try closing it by using Shift + Pause, log off & back in or reboot