1 Enterprise Search More relevant now than ever Mike Davis Principal Analyst 4 December 2012 © All images acknowledged © msmd advisors 2012 responsive, credible, flexible

2 Running order Isn’t enterprise search a ‘done deal’? What’s all this about ‘Big Data’ – where does it fit? What is Big Data being used for ? What are the implications for enterprise search? What do I need to do? © msmd advisors Ltd 2012

3 Decision making requires effective information That’s delivered: At the right place – and in context At the right time – and complete / credible / trusted To the right person(s) – who have authority to make decisions And it could be anywhere across the organisation's systems, or out in the cloud in social media © msmd advisors Ltd 2012

4 Information in and around the organisation © msmd advisors 2012 RDBMS Data and information within the organisation BIG DATA RDBMS CMS WWW

Acquisition and consolidation have not simplified the task of selecting an enterprise search solution Created FUD Open source software now making an impact Social media still a challenge for many search solutions 5 Enterprise search is not the commodity that many consider it to be © msmd advisors 2012

6 Key enterprise search vendors – where have they gone? © msmd advisors Ltd 2012

Volume – data at scale Variety – types of data Velocity – real time Veracity – uncertainty 7 The emergence and rise of big data © msmd advisors 2012

NOT just an issue for the big corporates/multinationals Every organisation’s problem I personally have 5TB + ‘under management’ at home 8 The emergence and rise of big data © msmd advisors 2012

9 5 Terabytes of electronic data under management © msmd advisors Ltd 2012

10 Understanding Big Data © msmd advisors Ltd 2012

11 Understanding Big Data © msmd advisors Ltd 2012

12 Understanding Big Data © msmd advisors Ltd 2012

13 Understanding Big Data © msmd advisors Ltd 2012

14 Understanding Big Data © msmd advisors Ltd 2012

Database/IT perspective Content:100 character string, Metadata: source (Twitter), date, time, username 15 Small can be big © msmd advisors – very pleased rubbish though, didn’t know their product #fail Measurement Sentiment Product Process

16 What value are organisations gaining from big data? © msmd advisors 2012

17 © msmd advisors 2012 Source and © : Saïd Business School & IBM 2012

18 Where does enterprise search fit? © msmd advisors 2012 RDBMS Data and information within the organisation BIG DATA RDBMS CMS WWW Enterprise search

19 Intelligence and the UI are becoming key– it’s all about real estate © msmd advisors Ltd 2012 “You can’t deliver the sales analysis in 140 characters or less”

20 No longer a 1024 monitor © msmd advisors Ltd 2012

Seek to implement an enterprise search solution that covers all your information sources – internal and external Gaining the benefits of Big Data, social media sources and accessing individual knowledge requires openness Organisational information needs to be regarded as a corporate asset 21 Implications for your organisation © msmd advisors 2012

The requirement to make faster and better decisions on increasingly large and disparate information sources needs enterprise search tools that will 'out-live' the repositories and systems they crawl Big data is the challenge that enterprise search has matured for Enterprise search must address corporate systems, social media, and exploit the value of individual knowledge 22 Summary © msmd advisors 2012

Thank 23 © msmd advisors 2012