PALS Public Services/ Program Registration April 11, :00am Suffolk Cooperative Library System

System Update  Outstanding Issues  Record Cleanup  Huntington Move to LI LINK  PALS Call Center  Training Sessions

Encore Upcoming Features  Encore 4.2  Encore Mobile  Encore Customization  Location Linking  Search Term Highlighting  Items on Browse Display

Encore Upcoming Features  Encore 5.0  Date Range Refinements  3M eBook Checkout  Overdrive Integration  eBook Integration – Patron Record  Expanded Item Display  Graphical Shelf Browse

Date Range Refinements

3M eBook Checkout

Overdrive Integration

eBook Integration – Patron Record

Expanded Item Display

Graphical Shelf Browse

LI LINK Report and Review  Since going live on August 15, 2012, PALS patrons have borrowed approximately 5,000 items from LI LINK libraries across Long Island. Average 45 items per delivery bin

Items borrowed by PALS patrons from LI LINK libraries

LI LINK Report and Review Promoting LILINK as a patron-driven service

LI LINK Report and Review Reminders: 1. Check out items before sending. 2. Cancel Requests you will not fill.

Overdrive Update

BREAK DEMO LAB MEDIA LAB ASSISTIVE TECHNOLOGY CENTER Write down something you can find in the SCLS Demo Lab, Media Lab or Assistive technology center that begins with the first letter of your name.

eCommerce for Program Reg  Live NOW!  Libraries are free to test.  Contact us if you would like help setting up a test eCommerce program.  Complete Instructions:

eCommerce for Program Reg Setup for Online Payment Required Programs: 1. Enter Program COST 2. ECOMM REQ = Required 3. Optional: Enter a Public note indicating that full payment is due at the time of registration.

eCommerce for Program Reg Setup for Online Payment Optional Programs: 1. Enter program COST 2. ECOMM REQ = Optional 3. ECOMM WARN = Message the patron will see when opting to register without paying online. Enter only if you would like the message to differ from the default message. Default Warning Message: NOTE: If you do not pay online now with your credit card, you will be unable to pay online later. You must call or come into the library to pay as soon as possible or your registration may be cancelled.

eCommerce for Program Reg Best Practices:  Need full reimbursement for this program? Add 4% to the cost of the program.  Have a reimbursement policy in place and make sure it is clear to patrons  Programs should clearly display payment requirement in a Public or Fee note  Staff will need to register eCommerce programs in Millennium  Staff should monitor waitlist manually in order to get payment for programs

eCommerce for Program Reg FAQ’s  What Credit Cards are accepted? At this time, Discover, Master Card and Visa are currently the only accepted payment methods.  How will Libraries get the money for these payments? eCommerce payments are credited to a single merchant account via SCLS. The money is dispersed to the appropriate library quarterly.  What should we do if we need to refund a patron’s money? We can not credit money back to a patron at this time. Refunds will be made at the discretion of the individual library via their own financial arrangements.  How much gets deducted from the total collected for service fees? Each online payment is subject to fees from the credit card company and the merchant bank. The fees vary based on the number of transactions being processed and the amount of each transaction, as well as by the type of Credit Card used. When SCLS distributes eCommerce payments, it is less the amount of these transaction fees.

Program Registration FAQ’s

PALS Services Outside the Library  Libraries across the nation are taking their services out into their communities!  Library staff embedding themselves in their communities to provide library services at the point of need.

Penn State “Ask Cart”

Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA

Poppy Johnson, Floyd Memorial Library

Kokomo-Howard County Public Library Mall Reference Service

Ambulance Riding Librarian, Indianapolis

PALS Services Outside the Library  Online Self Registration  Program Registration  Search interfaces  Offline Circulation  Remote Millennium connections  Remote Access Points If we wanted to try this, what PALS Services are available to help?

Online Self Registration

Congratulations! You are now a member of the Your temporary card number is Bring this card to the library listed above within 30 days to complete your permanent registration. OR Download materials and use our online services today at Congratulations! You are now a member of the Mastics Moriches Shirley Community Library Your temporary card number is Bring this card to the library listed above within 30 days to complete your permanent registration. OR Download materials and use our online services today at

Program Registration

Search interfaces

Leeward Community College – University of Hawaii Offline Circulation

Remote Millennium connections Warwickshire Library Bookmobile – London, England

Free Library of Philadelphia –Train Station Virtual Library Remote Access Points

Reference Desk Skokie Public Library

Reference Desk Edmonton Public Library

Christian Zabriskie, Queens Library I have long contended that a room full of books is simply a closet but that an empty room with a librarian in it is a library. R. David Lankes, The Atlas of New Librarianship

General Discussion

Next Meetings: PALS Public Services/ Circulation September 19, 2013 PALS Program Registration October 24 th, 2013 San Francisco Public Library – Sidewalk “Pop-Up” Library