NENA Development Conference | October 2014 | Orlando, Florida Emergency Notification for People with Disabilities Donna Platt, Accessibility Committee Co-Chair Richard Ray, Accessibility Committee Co-Chair Mark Fletcher, Emergency Notification for People with Disabilities Work Group Co-Chair October 6, 2014

NENA Development Conference | October 2014 | Orlando, Florida Types of Information Disseminated  Alert Notification service  Information Posted for public view  Live Assistance Live contact for information or assistance

NENA Development Conference | October 2014 | Orlando, Florida Speak English Please  What protocols for sending simple, easily understood messages should be established?

NENA Development Conference | October 2014 | Orlando, Florida Integrated Public Alert and Warning System (IPAWS)  Which modalities are available or in progress to send out alerts beside TV and radio?  Which modalities are considered accessibility for people with hearing loss?  What kind of challenges does EAS have in terms of providing messages to people who are deaf, deaf-blind and hard of hearing?  How can a user select what is best for them?

NENA Development Conference | October 2014 | Orlando, Florida How Should It Look?  What are best practices for formatting emergency information?  What should the look and feel of the message be to best communicate the urgency and required action?  What requirements should the website include in providing accessibility to people with disabilities?

NENA Development Conference | October 2014 | Orlando, Florida How Much Information?  What are the best practices for complete messages that refer to other sources for supplemental ​ information?  What type of supplemental information should be considered if the original message is "complete"?  Should the completion indicator be replaced with an expiry date / time?  Should there be a national standard or should each agency establish their own expiry dates?

NENA Development Conference | October 2014 | Orlando, Florida Timing on the Delivery?  Policy on timeline frame for sending alerts  Identify steps needed to make information about resources disseminated by cooperating agencies accessible to people with disabilities

NENA Development Conference | October 2014 | Orlando, Florida Mandatory Testing  What protocols should be established for testing different modes?  How often shall they be tested?  Should we just test the mode, or the operator implementing the mode?

NENA Development Conference | October 2014 | Orlando, Florida Alternative Communications  Identify alternatives for contacting N-1-1 (2-1-1, 3-1-1, 5-1-1) beside voice and TTY  What type of accessibility to provide supplemental information on websites for those using computers as well as mobile devices?  What requirement for brevity is expected in sending out alerts/information? Electronic Printed

NENA Development Conference | October 2014 | Orlando, Florida Power Outage & Congestion  What options are available for people who are deaf, deaf-blind and hard of hearing to receive alerts and information?  How can we avoid sending links to information on smart phones especially during power/internet outage or congestion?

NENA Development Conference | October 2014 | Orlando, Florida Best Title for Information Document?  Emergency Notification Services for People with Disabilities OR  Emergency Communication Services for People with Disabilities

NENA Development Conference | October 2014 | Orlando, Florida Contact Information  Jim House  Mark J. Fletcher, ENP