Capstone by Brian Robertson MIST 8. Instructional Problem Executives come from abroad to work in the US English is a second language Challenge in communicating.

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Presentation transcript:

Capstone by Brian Robertson MIST 8

Instructional Problem Executives come from abroad to work in the US English is a second language Challenge in communicating in writing Writing skills are essential for business

Target Audience Mid-to-late career managers Speak and write English Need to write understandable documents

Solution Introductory course on basic business writing skills Taught online as e-learning modules

Considerations to Address etiquette Jargon/cliches Problem areas/stylistic differences between US and Asian cultures Levels of formalities

Types of Documents Interoffice memos Job offer letters Introductory letters Good news letters Bad news letters

Lesson Approach Scenario-based Role playing Decision trees Selected response/constructed response

Design/Development ILM design is in progress Gagne’s nine events of instruction Currently collecting/processing content Tentative ILM design is on following slides

Technologies Moodle SCORM Automation of assessment solutions Captivate HTML5/Flash

ILM Slide Mock-Ups

Introduction Etiquette ScenariosQuiz Lesson 1: Etiquette Lesson 2: Writing Good News Messages Lesson 3: Writing Bad News Messages Lesson 4: Writing Introductory Memos Lesson 5: Writing Interoffice Memos Home Etiquette Scenario Quiz

Introduction Etiquette ScenariosQuiz Lesson 1: Etiquette is the most common form of written communication in the workplace. Following are some guidelines for writing workplace s of varying formalities: Broadcast s Jokes Tone Sidebar: It is poor form to use texting shorthand, jargon, and emoticons in formal workplace writing. Home Etiquette Scenario Quiz

Introduction Etiquette ScenariosQuiz Scenario 1: You are a mid-level manager who needs to solicit feedback from a subordinate about another worker in the office. Pick a scenario below and follow the decision tree: Send a broadcast to the entire department Send an to the worker and cc the other worker in question Send a private to the worker Home Etiquette Scenario Quiz

Credits Image on Slide 3 from Image on Slide 4 from Question Mark Image from Exclamation Mark from freeshrugz.wordpress.comfreeshrugz.wordpress.com Solution Puzzle from probusinesswriter.comprobusinesswriter.com Writer Icon from probusinesswriter.comprobusinesswriter.com

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