Emotional Intelligence: The Other Kind of Smart

What will I learn today? What is Emotional Intelligence (EQ)? Why is Emotional Intelligence important? What is my level of Emotional Intelligence? How can I become more Emotionally Intelligent?

Expectations Participate Be willing to learn something new Find a take-a-way and build upon it Laugh Smile Engage

What made him/her an effective leader? Think of a Leader What made him/her an effective leader?

Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships

What is Emotional Intelligence? Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Emotional Intelligence affects how we manage our behavior, navigate through social situations, and make decisions to achieve positive results.

What Emotional Intelligence is Not! Not your ability to be nice It’s not a “let it all hang out” philosophy for feelings No sex differences Not fixed genetically It can be learned!

Why is EQ Important?

Why Do employers value EQ over iq? 1. Usually remains calm under pressure 2. Resolves conflict effectively 4. Leads by example 5. May put more consideration into business decisions 3. Are empathetic to their colleagues– and act as such Copyright Robert H. Smith School of Business, University of Maryland, College Park, MD 20742

Why Should I Care? Performance at Work Physical Health Mental Health Relationships Navigate social complexities Lead/motivate others Increased risk of heart attack Suppressed immune system Various health complications Anxiety Depression Mood swings Lack of communication Reduced ability to express emotions correctly

When Emotion and Reason collide

Oh, Beau!

Do you: Take Stock of your EQ Recognize your emotions? Figure out what is triggering your emotions? Manage emotional information? Recognize the emotions of others?

Want to Master your emotional intelligence Want to Master your emotional intelligence? Understanding the four skills The ability to do a job SUCCESSFULLY! Knowledge – Skills - Abilities What I See What I Do Personal Competence Self- Awareness Self- Management Social Competence Social Awareness Relationship Management

Personal Competence Personal Competence- Your ability to stay aware of your emotions and manage your behavior and tendencies. Personal Competence Self- Awareness Self- Management Self-awareness- Your ability to accurately perceive your own emotions and understand your tendencies across situations. Social Competence Social Awareness Relationship Management Self-management- Your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.

Strategies to improve your Self-awareness Foundational Skill: Self-awareness is the process of getting to know yourself from the inside out and the outside in. Keep a journal about your emotions Get to know yourself under stress Seek feedback

Strategies to improve your Self-Management Self-management is your ability to use awareness of your emotions to actively choose what you say and do. Breathe Create an Emotion vs. Reason list Smile and laugh more

Social Competence Social Competence- Your ability to understand other people’s moods, behaviors, and motives in order to improve the quality of your relationships. Personal Competence Self- Awareness Self- Management Social awareness- Your ability to accurately pick up on emotions in other people and understand what is really going on with them. Social Competence Social Awareness Relationship Management Relationship management- Your ability to use your awareness of your emotions and the emotions of others to manage interactions successfully.

Strategies to improve your Social Awareness Foundational Skill: Social awareness is your ability to recognize and understand the emotions of others. Greet people by name Watch body language Clear away the clutter

Strategies to improve your Relationship Management Relationship Management is your ability to use self- awareness, self-management, and social awareness to manage interactions successfully. Be open and curious Acknowledge the other person’s feelings When you care, show it!

Aristotle’s Challenge “Anyone can become angry- that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- that is not easy.” - Aristotle