Jan M. De Kok June ACS Partner Bundles for VECCA Region

© 2009 Avaya Inc. All rights reserved.2 AGENDA  Integrated Office Communications options – Partner ACS Including Partner SoE  Partner Prepackaged Bundles Program – Offer and Rules – Bundles configuration & pricing Partner SoE (8 Users + 3 analog trunks) - (no growth) Prepackage 1 (9 Users + 5 analog trunks) Prepackage 2 (17 Users + 8 analog trunks)  Competitive Positioning

© 2009 Avaya Inc. All rights reserved.3 Integrated Office Communications options Partner ACS & Partner SoE

PARTNER® Advanced Communications System Simply powerful. Powerfully simple.

© 2009 Avaya Inc. All rights reserved.5 PARTNER ® ACS The Power Your Growing Business Needs  A telephone system with a robust set of standard business telephony features  Messaging options balance power/economy  Digital and Analog user solution  Analog, fractional T1 and SIP trunks option (SIP trunking requires third party gateway) Simply powerful. Powerfully simple.

© 2009 Avaya Inc. All rights reserved.6 PARTNER ® ACS – Keeping It Simple  Easy call management Red and green indicator lights, backlit displays, Caller ID name and number  Easy wired, wireless and messaging connections Full-featured wireless phones, simultaneous external ringing, remote access to voice mail and  Easy system growth Plug-in cards for upgrades and applications  Easy to add accessories Enhanced tip/ring connectivity  Easy to administer Easy administration through simple telephone commands, remote configuration via any PC  Easy to backup and restore PCMCIA card automatically performs backups and can be duplicated for security purposes

© 2009 Avaya Inc. All rights reserved.7 PARTNER ® ACS Is Unique  Business-proven solution (over 1 million sold) …offers value and reliability  Built-in calling features (Caller ID, Conferencing, DID, Auto Attendant) …that other systems don’t have or charge extra for  Grow your business (up to 48 extensions) …without outgrowing your system  Choose from a wide array of phones …display, wireless, attendant consoles  A powerful system …that’s refreshingly simple  Unified Messaging Support – Expanded PMR7 UM (voice mail to ) support: via SMTP on Win XP Pro via Exchange Server on Win XP Pro

© 2009 Avaya Inc. All rights reserved.8 PARTNER ACS Top Features  Cell Phone Connect – forwards calls from extension to remote device w/ backup to systems voice messaging – Maintains a bridged appearance on extension set – allows calls to move back to ACS  Remote Call Forwarding – Forwards calls outside the system If unanswered – call is covered at forwarded location  Modular connections allows easy moves adds and changes  Remote Access Card with Backup/Restore – System programming backed up automatically w/ PCMCIA – Additional copy of programming can be stored off site Allows duplication of programming for multiple locations

© 2009 Avaya Inc. All rights reserved.9  PC Programming and Administration – Allows central management  Software Upgradeability  Trunking Support – Up to 25 Analog trunks / lines – Fractional T1 option (up to 16 channels) – SIP trunks Support for SIP trunking, terminating into a 3rd party external gateway: – Trunk terminates into gateway – Channels will come out of gateway as POTS lines and terminate into PARTNER® ACS R8 as CO line ports. Gateways Avaya have tested include: – Multi-Tech VoIP FX Gateway – Adtran 908 and 924 – Mediatrix 4100 PARTNER ACS Top Features

© 2009 Avaya Inc. All rights reserved.10 Partner ACS and Partner SoE options Partner ACS R8  Up to 48 users and 31 lines  Main components: – PARTNER ACS R8.0 RHS 509 Processor Module includes: 5 CO line ports (supports Caller ID name and number) 9 ETR station ports (Hybrid) 3 modular loop start line ports with Caller ID capability 2 Power Failure Transfer ports 2 PCMCIA card slots Music-on-hold device connection – Optional 2-slot or 5-slot carrier – Frequently used module: 308 EC Expansion Module 3 modular loop start line ports with Caller ID capability 8 modular ETR extension ports 2 touch-tone receivers Partner Small Office Edition  Up to 8 users and 3 lines  Includes: – 3 CO line ports (supports Caller ID name and number) – 8 ETR station ports (Hybrid) – 2 Power Failure Transfer ports – 2 PCMCIA card slots – Connections for: Loudspeaker paging Music-on-hold device Contact closure adjunct – Also includes: (1) PARTNER 18 Button display telephone (Black) (3) PARTNER 6 Button display telephones (Black) (1) PARTNER Voice Messaging (PVM) 4 Mailbox Voice Mail

© 2009 Avaya Inc. All rights reserved.11 PARTNER Voice Messaging  Ideal for home or small office use.  This affordable system provides easy-to- use voic with basic features to help improve customer service and employee efficiency.  PARTNER Voice Messaging works like a sophisticated answering machine but does not require a separate piece of equipment. Instead, it comes on a special PC card2 that plugs in to your PARTNER ACS control unit (without cables or adapters) for fast and easy installation  Up to 12 Mailboxes and 2 ports  Up to 40/120 minutes of Storage Time  Supports Fax detection/routing PARTNER Messaging system  This compact system expands basic voic features, offering more opportunities to meet your callers’ needs and help employees be more productive.  GUI PC Administration  Up to 200 Mailboxes and 6 ports  Up to 100 hours of Storage Time  Supports Multi-level structure (submenus)  Supports Fax detection/routing  Voice Mail to forwarding  Record-a-call capability  Holiday/time-of-day messages Partners Messaging Solutions options

© 2009 Avaya Inc. All rights reserved.12 A Selection of Telephones  Built-in speakerphone and intercom  Backlit display telephones  Call Hold and Transfer  Message waiting notification and retrieval  Call status indication via LEDs  Caller name and number display  PARTNER ® ACS offers a complete and versatile portfolio of telephones, with:

© 2009 Avaya Inc. All rights reserved.13 The PARTNER ® System – Wired and Wireless Phones PARTNER ACS Phones Digital Wireless Phones PARTNER PARTNER DSS Console

© 2009 Avaya Inc. All rights reserved.14 Partner Pre-packaged Bundles Program

© 2009 Avaya Inc. All rights reserved.15 Partner Prepackaged Bundles Program Offer and Rules  Target Audience: Small accounts, companies from 5 to 20 employees.  Region: Venezuela, Ecuador, Caribbean and Central America (VECCA region).  Timeframe: Until November 12th, 2009 – Avaya Business Partners MUST confirm its interest in participating on this program at – An order of minimum 5 Bundles must be send to any of the Master Distributors before August  Bundle Products: – Partner ACS solution portfolio – Partner SoE – Avaya 62xx Analog telset

© 2009 Avaya Inc. All rights reserved.16 Partner SoEPartner ACS Up to 8 usersUp to 3 lines Up to 31 lines Up to 48 users Partner Prepackaged Bundles Program Offer and Rules Rules: As this is a very aggressive promotion in terms of prices. The following rules apply: Avaya Business Partners MUST confirm its interest in participating on this program at An order of minimum 5 Bundles must be send to any of the Master Distributors before August The discounts will apply for Hardware and Software additions to the bundles only if included in the same Purchase Order All the bundles must come at least with one Messaging Solution Bundles Discounts 18.25% on Promo UPL price for included Partner ACS Hardware and Software (Applies for Additions) 47.39% on Promo UPL price for Partner SoE and 62XX Analog Phones

© 2009 Avaya Inc. All rights reserved.17 Partner SoE (8 Users + 3 analog trunks) Partner Small Office Edition  Up to 8 users and 3 lines (no growth)  Includes: – 3 CO line ports (supports Caller ID name and number) – 8 ETR station ports (Hybrid) – 2 Power Failure Transfer ports – 2 PCMCIA card slots – Connections for: Loudspeaker paging Music-on-hold device Contact closure adjunct – Also includes: One (1) PARTNER 18 Button display telephone (Black) Three (3) PARTNER 6 Button display telephones (Black) One (1) PARTNER Voice Messaging (PVM) 4 Mailbox Voice Mail

© 2009 Avaya Inc. All rights reserved.18 Partner SoE (8 Users + 3 analog trunks) M. CodeDescriptionUPLPromo UPLDiscount PARTNER® SoE: Configuration includes (among other things): PARTNER® Small Office Edition Processor with:. 3 modular loop start line ports with Caller ID capability. 8 modular enhanced tip/ring (ETR) extension ports (hybrid: for analog or digital telsets). 1 music source port (RCA type). 1 modular loudspeaker paging port. 1 modular SMDR port PARTNER Voice Messaging 4-mailbox card Three 6D Black telephones One 18D Black telephone $ $ % TOTAL PARTNER SOE $530.43

© 2009 Avaya Inc. All rights reserved.19 Prepackage 1 (9 Users + 5 analog trunks) Partner ACS R8  Can grow up to 48 users and 31 lines  Includes: – PARTNER ACS R8.0 RHS 509 Processor Module includes: 5 CO line ports (supports Caller ID name and number) 9 ETR station ports (Hybrid) 3 modular loop start line ports with Caller ID capability 2 Power Failure Transfer ports 2 PCMCIA card slots Music-on-hold device connection – Also includes: One (1) PARTNER 18 Button display telephone (Black) Three (3) PARTNER 6 Button display telephones (Black) One (1) PARTNER Voice Messaging (PVM) 4 Mailbox Voice Mail

© 2009 Avaya Inc. All rights reserved.20 Prepackage 1 (9 Users + 5 analog trunks) *The Messaging Solution can be changed for another option available but the bundle MUST always include one M. CodeDescriptionQuantityPromo UPLTotal Price PARTNER® ACS Processor includes: 5 Analog Trunk ports with Caller ID capability 9 E extension ports (Hybrid: for analog or digital telsets) 2 ETR ports provide power failure transfer 2 slots for PCMCIA cards 1 music source port (RCA type) 1 loudspeaker paging port 1 Administration Port 1 SMDR port 1 jack to connect to an optional contact closure device Capacity: 31 Trunks and 48 Extensions 1$ PAR TELSET 18D BLK RHS (Need 1 for System Programming) 1$ PAR TELSET 6D BLK RHS3$50.35$ PAR PVM R3 4 MAILBOX CWD3B RHS (2 Ports, 4 Mailboxes, 40 minutes) * 1$ TOTAL PPK BUNDLE 1 1 $652.44

© 2009 Avaya Inc. All rights reserved.21 Prepackage 2 (17 Users + 8 analog trunks) Partner ACS R8  Can grow up to 48 users and 31 lines  Includes: – PARTNER ACS R8.0 RHS 509 Processor Module includes: 5 CO line ports (supports Caller ID name and number) 9 ETR station ports (Hybrid) 3 modular loop start line ports with Caller ID capability 2 Power Failure Transfer ports 2 PCMCIA card slots Music-on-hold device connection – 5-slot carrier – One (1) 308 EC Expansion Module 3 modular loop start line ports with Caller ID capability 8 modular ETR extension ports – Also includes: One (1) PARTNER 18 Button display telephone (Black) Three (3) PARTNER 6 Button display telephones (Black) One (1) PARTNER Messaging Solution with 4-port card – With multiple Automated Attendants feature and Unified Messaging

© 2009 Avaya Inc. All rights reserved.22 Prepackage 2 (17 Users + 8 analog trunks) M. CodeDescriptionQuantityPromo UPLTotal Price PARTNER® ACS Processor includes: 5 Analog Trunk ports with Caller ID capability 9 E extension ports (Hybrid: for analog or digital telsets) 2 ETR ports provide power failure transfer 2 slots for PCMCIA cards 1 music source port (RCA type) 1 loudspeaker paging port 1 Administration Port 1 SMDR port 1 jack to connect to an optional contact closure device Capacity: 31 Trunks and 48 Extensions 1$ PAR TELSET 18D BLK RHS (Need 1 for System Programming) 1$ PAR TELSET 6D BLK RHS3$50.35$ PAR ACS 5-SLOT CARR W/COVER RHS1$ PAR 308 EC MOD RHS1$ PART MSGING R7 * 1$ PAR KIT 515B1 4PT PCMCIA CARD (4 PORTS) * 1$ TOTAL PPK BUNDLE 2 1 $1, *The Messaging Solution can be changed for another option available but the bundle MUST always include one

© 2009 Avaya Inc. All rights reserved.23 Partner Quick Additions M. CodeDescriptionQuantityPromo UPLTotal Price Additional Auto Attendant Ports PAR ACS ASA/DXD PC CARD R3.0 12C2 - Automatic System Answer (ASA) or Direct Extension Dialing (DXD). Answers 3 calls. 1$ PARTNER DIGITAL TELEPHONES PAR TELSET 6D BLK RHS1$ PAR TELSET 18D BLK RHS (Need 1 for System Programming) 1$75.99 ANALOG TELEPHONES TELSET ANLG 6211 GLOBAL GRY1$ TELSET ANLG 6221 GLOBAL GRY1$65.92

© 2009 Avaya Inc. All rights reserved.24 Competitive Positioning The Market

© 2009 Avaya Inc. All rights reserved.25 Key Weaknesses DSX Series: No Enhanced Tip/Ring support; analog devices cannot be connected to keysets The smallest system (DX-40) only supports 8 x 24; to grow, a new cabinet and cards must be installed Buttons on phones only show red or green, not both on separate buttons like PARTNER – makes it difficult for color blind users to understand lamping No T-1 support on the DSX-40 system No Cell Phone Connect-like feature No Multi-zone Wireless support No Voice Mail to forwarding Market position 2008: 11.6% under 20 stations 15.9% stations Winning against NEC Key Strengths DSX Series: 8-party Meet-me conferencing Web-based conferencing option Point-to-Point video support 8 Music-on-Hold sources Bluetooth wireless headset support Display directory service supported

© 2009 Avaya Inc. All rights reserved.26 Key Weaknesses Panasonic KX-TDA50 : No T-1 support for network savings No Enhanced tip/ring support to the keyset for wiring savings Buttons on phones only show red or green, not both on separate buttons like PARTNER – makes it difficult for color blind users to understand lamping No Fax Management support – fax can be monitored but no indication of problems can be shown No Remote Administration Posible Expensive Voice Mail to forwarding option Market position 2008: Under 2% Winning against Key Strengths Panasonic KX-TDA50 : 8-party conferencing Mobile Twinning support for remote workers Web camera support for security Good set and card migration to larger systems Presence Management support to show user status IP line and station support for networking or remote users

© 2009 Avaya Inc. All rights reserved.27 Key Weaknesses Nortel BCM 50: No lights by the buttons on sets forces users to have to learn “arrow flashing patterns” Limited number of fixed feature buttons means using programmable buttons for fixed features No Cell Phone connect-like feature for mobility No Enhanced tip/ring support to the control unit or the keyset for hardware and wiring savings No Fax Management support – fax can be monitored but no indication of problems can be shown No Absent Text Messaging Market position 2008: 8.7% under 20 stations 22.2% stations Winning against Key Strengths Nortel BCM 50: Phones from older Norstar systems can be reused on BCM for investment protection IP Phone and trunk support for networking or remote workers 18-party conferencing for ad hoc conference calls Optional 18-party meet-me conferencing for simple, larger group calls Optional, formal Call Center for call management and reporting

© 2009 Avaya Inc. All rights reserved.28 Key Weaknesses Toshiba CIX40: Buttons on phones only show red or green, not both on separate buttons like PARTNER – makes it difficult for color blind users to understand lamping No Enhanced tip/ring support to the control unit or the keyset for hardware and wiring savings No Fax Management support – fax can be monitored but no indication of problems can be shown No T-1 support for reduced network charges Expensive Voice Mail to forwarding option Market position 2008: 8.7% under 20 stations 7.0% stations Winning against Key Strengths Toshiba CIX40: Cards and phones from older Toshiba systems can be reused on other Toshiba systems for investment protection IP Phone and trunk support for networking or remote workers 8-party conferencing for ad hoc conference calls IM and Presence options for collaboration Optional, formal contact center to manage call groups and obtain call statistics Point-to-point video support for enhanced interactions

© 2009 Avaya Inc. All rights reserved.29 Key Weaknesses Mitel 3000: No Enhanced tip/ring support to the control unit or the keyset for hardware and wiring savings No Fax Management support No Cell Phone connect-like feature for mobility Cordless phone just available in NA Up to 40 TDM extension and 20 lines Market position 2008: Under 3% Winning against Key Strengths Mitel 3000: IP Phone support Telecommuter extensions up to 12 Integrate ADSL modem Softphone

© 2009 Avaya Inc. All rights reserved.30 thank you