Communication via

 Speak the Truth  Speak the Truth in pleasing way  Never speak truth that is hurtful Help Ever Hurt Never

 “Unless we show respect for others, even our wife and children will not show respect for us”  What are ways we unknowingly show disrespect for others ??? Swami’s teaching on Respect

 That’s a good plan but I think we should do…. versus  That’s a good plan and I wonder if you might consider And versus But for minor differences of opinion or approach

 Talking face to face in person best!  Phone, Skype, Face time much better way to work things out  Attempting conflict resolutions via almost always make things worse Never use to try and resolve major differences of opinion

 First listen carefully “First Understanding, then adjustment”  Summarize what they are saying to  Demonstrate empathy (Love)  Validate what they are saying (Respect) One approach to help resolve different opinions on the phone

 Based on what you have told me, I can see why you think xyz is the best approach, But  Don’t negate this nice acknowledgement or validation by saying But  Thank for sharing, And now I would like to share another approach that may also accomplish our common goal Be Careful when you come to bridge

1. Keep short and sweet. Best to outline a few bullet points. Short concise s take more time to write, however this is appreciated by readers and shows respect for others time. Human Values for s (Love and Respect)

2. Never say anything negative about another person in an . This follows Swami’s command that we should not be criticize others because when we do, we are criticizing God. Also it’s best to give feedback for improvement in person or on the phone where it’s easier to do this in a loving way. Human Values for s (See Good, Do good, Good!)

2. If we say something negative, never make things worse by BCCing to their boss or supervisor 3. When you compliment someone in an , remember to CC as many others as appropriate, for example their center president, and other officers or devotees. Human Values for s (See Good, Do good, Good!)

4. Never try to resolve a major conflict or difference of opinion via . This will just make things worse. Try to meet in person and if this not possible then phone, Skype and other means of 2 way communication is essential. Human Values for s (Love and Non-Violence)

5. Subject line should be simple and summarize content of . Also do not forget to put something in Subject line. If chain changes subject matter discussed, this should be reflected by a change in the subject line heading. All of this will help you and others when searching for this in the future. Human Values for s (God expects Attention to Detail)

6. CC only those who need to know, do not include others, use your best judgment Don’t forget to CC those that need to know 7. Forward an only to those who need to know if they were not initially included Human Values for s (God expects Attention to Detail)

8. Do not share Sai Organization addresses This can best be accomplished by putting all the addresses in BCC section and then stating who is receiving. “To all center members”. 9. Reply To All Button Be really careful with this one. In many cases at work and in Sai Organization it as not appropriate. Human Values for s (God expects Attention to Detail)

10. When we refer to an attachment or pictures in our …we need to remember to attach the picture or Be careful about copying and pasting. The info we copy and paste may be incorrect or outdated 12. For official correspondence, our signature should reflect our official position. Human Values for s (God expects Attention to Detail)

12.5 Just use one address Multiple addresses for same person causes more problems than we can imagine. In future we will have organization address but instead with link to official Sathya Sai Organization Human Values for s (God expects Attention to Detail)