GP National Patient Survey December 2013

The figures to be presented show the comparison between the Clinical Commissioning Group figures (CCG) and Warley Medical Centre. The figures have been weighted, which means that the data better represents the views of the population as a whole, taking into account local factors, such as deprivation, crime levels, ethnicity, marital status, overcrowding in households, household tenure and employment status.

Survey as a whole Upon comparing the whole survey, of 62 questions 48 were comparable 6 negatives (below average) 8 positives (above average)

Negatives CCG (%)WMC (%) Q3) Ease of getting through on the telephone? (fairly easy or very easy) 68%38% Q9) Seeing preferred GP (already actioning this) 50%12% Q27) Suggested additional opening times – Early morning weekday appointments 28%46%

Negatives Cont…. CCG (%)WMC (%) Q31) Patients who undertook the survey and had diabetes 9%13% Q40) Know how to contact an out of hours GP service 54%47% Q60) Higher population of patients caring for family members in old age 18%29%

Positives CCG (%)WMC (%) Q14) Obtaining same day appointment 32%60% Q16) Appointment convenience (at suitable time) 37%55% Q21) GP treating patients with care and concern 91%97% Q23a) Nurse giving enough time (rating good and very good) 77%84%

Positives Cont… CCG (%)WMC (%) Q24) Confidence in the nurse55%61% Q25) Satisfaction with opening times 87%90% Q28) Overall experience of the surgery (acceptable to very good) 92%94% Q29) Recommending the surgery to someone else 68%78%

Suggested Areas for Improvement 4 Negatives, 2 problems –1 - Telephone system –2 - Seeing preferred GP –3 - Additional surgery times –4 - How to contact out of hours service –PROBLEMS FACING THE SURGERY More registered carers in the surgery Looking at diabetic services