Ipsos Mori NHS The GP Patient Survey

The Department of health is running the GP patient survey again this year to assess patients’ experiences of their local NHS services. Around 5.7 million patients in England are invited to give their views each year. The GP patient survey is part of the Government commitment to make the NHS more responsive to patients’ needs. Southwood Surgery

Ipsos MORINHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. Below is an example of some of the questions within the questionnaire we have added some points to help you complete it more easily. Southwood Surgery

Ipsos MORINHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. Did you know that you can book appointments:  In person reception is open from 08:30 to 18:30 Monday to Friday  By phone on We now have an extra receptionist to assist with the morning rush.  On-line via EMIS Access. Speak to reception who can print your personal log- in details while you wait. Southwood Surgery

Ipsos MORI NHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. We have a third receptionist every morning which enables both telephone lines and reception desk to be covered at all times during the busy morning. We have telephone appointments available to book with the GPs every morning as well as a Duty GP message book for same day urgent messages We have a nurse’s message book which has a 48hr turn around time for any non-urgent messages For test results we recommend that you call between 1-3pm as these are our less busy times Southwood Surgery

Ipsos MORI NHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. All GP appointments on Mondays and days before and after a bank holiday are only bookable on the day to ensure that we can deal with the number of patients who need to see a GP. There is a Duty GP available every day who deals with all emergency calls. Each GP has a set number of appointments daily, if these are taken then the duty GP deals with all other urgent appointments. Southwood Surgery

Ipsos MORI NHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. We endeavour to ensure there are adequate appointments daily but at times of sickness or increased demand we ask that all patients are aware that it is not always easy to find Locum GPs at short notice. We have a Working Persons Clinic on Wednesday; we have appointments up to 7:50pm with the GP and Nurse We have some 08:30am appointments available with GP, nurse and healthcare assistant. Southwood Surgery

Ipsos MORINHS NHS THE GP PATIENT SURVEY Reference: EXAMPLE Online password:EXAMPLE A. APPOINTMENTS AT YOUR GP SURGERY OR HEALTH CENTRE Q1 When did you.. Q2 If you haven’t seen a doctor…. Q3 How do you normally book… Q4 Which of these would you prefer… B. GETTING THROUGH ON THE PHONE Q5 In the past 6 months how easy have you found the following…. C. SEEING A DOCTOR Q6 In the past 6 months… Q7 Think about the last… Q8 If you couldn’t be seen… Q9 In the past 6 months have… Q10 Last time you tried…. We endeavour to ensure there are adequate appointments daily but at times of sickness or increased demand we ask that all patients are aware that it is not always easy to find Locum GPs at short notice. We have a Working Persons Clinic on Wednesday; we have appointments up to 7:50pm with the GP and Nurse We have some 08:30am appointments available with GP, nurse and healthcare assistant. All GP appointments on Mondays and days before and after a bank holiday are only bookable on the day to ensure that we can meet deal with the number of patients who need to see a GP. There is a Duty GP available every day who deals with all emergency calls. Each GP has a set number of appointments daily, if these are taken then the duty GP deals with all other urgent appointments. We have a third receptionist every morning which enables both telephone lines and reception desk to be covered at all times during the busy morning. We have telephone appointments available to book with the GPs every morning as well as a Duty GP message book for same day urgent messages We have a nurse’s message book which has a 48hr turn around time for any non-urgent messages For test results we recommend that you call between 1-3pm as these are our less busy times Did you know that you can book appointments:  In person reception is open from 08:30 to 18:30 Monday to Friday  By phone on We now have an extra receptionist to assist with the morning rush.  On-line via EMIS Access. Speak to reception who can print your personal log- in details while you wait. You can book all routine appointments on- line with your EMIS access log in. Southwood Surgery

D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY

D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY Southwood Surgery We are all on one level and are wheel chair accessible. We have a wheel chair in the surgery which is available to all patients using the practice. All staff are fully trained in matters concerning patient confidentiality. We are aware that reception is an open area and if you need to talk about any thing confidential please let the receptionist know so you can move away from the main area.

Southwood Surgery D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY At Southwood we have a pooled list. However if you do have an ongoing illness it is in your own interests to consult with the same GP. You can pre-book advanced appointments will any GP at the surgery either at reception or on-line with your EMIS log in.

Southwood Surgery D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY The surgery is open from 8:30am – 6:30pm Monday to Friday. We have a pre-bookable late surgery on a Wednesday evening with the last appointment at 7:50pm, this is not suitable for emergency appointments. We never close for lunch and you are able to book appointments on-line 24 hours of the day.

Southwood Surgery D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY GPs sometimes run late. Please be aware that all appointments are routinely 10 minutes but if you feel that you need more time or have more than one problem that you wish to speak to the GP about please ask for a 20 minutes when booking your appointment.

Southwood Surgery D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY Our nurses have pre-bookable appointments up to three weeks in advance. They offer a wide range of services including contraception advice, smoking cessation, travel immunisations, asthma and diabetic reviews. Our nurse prescriber Sue has same day minor illness appointments available as well as late night clinic appointments on a Wednesday evening. We have a heath care assistant who can take blood, perform ECGs and check blood pressure. We also have a phlebotomist who can take blood and check blood pressure.

D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY Southwood Practice offers a language interpretation service and Hampshire Deaf Association signing service to all of our patients that require these services. Please speak to reception at the time of booking your advanced appointment. We welcome any feedback from our patients about the surgery and services we provide. We have an active Patient Participation Group who hold regular meetings to discuss topics of mutual interest to the Practice and make positive suggestions about the Practice. Please see our website for further information on how to join. We have a lot more information about the surgery on Southwood Surgery

D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy …. Q12 How clean is your GP surgery…. Q13 In the reception area …. Q14 How helpful…. Q15 How long after your appointment … Q16 How do you… E. SEEING THE DOCTOR YOU PREFER Q17 Is there a particular GP… Q18 How often do you see the GP… F. OPENING HOURS Q19 How satisfied are you with…. Q20 As far as you know … Q21 Would you like your GP surgery …. G. SEEING A GP AT THE SURGERY Q23 Last time you saw a GP.. Q24 Did you have confidence … H. SEEING A PRACTICE NURSE AT THE SURGERY Q25 How easy is it for you to get an appointment. Q26 Last time you saw a practice nurse… I. YOUR OVERALL SATISFACTION J. PLANNING YOUR CARE K. NHS DENTISTRY We are all on one level and are wheel chair accessible. We have a wheel chair in the surgery which is available to all patients using the practice. All staff are fully trained in matters concerning patient confidentiality. We are aware that reception is an open area and if you need to talk about any thing confidential please let the receptionist know so you can move away from the main area. At Southwood we have a pooled list. However if you do have an ongoing illness it is in your own interests to consult with the same GP. You can pre-book advanced appointments will any GP at the surgery either at reception or on-line with your EMIS log in. The surgery is open from 8:30am – 6:30pm Monday to Friday. We have a pre-bookable late surgery on a Wednesday evening with the last appointment at 7:50pm, this is not suitable for emergency appointments. We never close for lunch and you are able to book appointments on-line 24 hours of the day. GPs often run late. Please be aware that all appointments are routinely 10 minutes but if you feel that you need more time or have more than one problem that you wish to speak to the GP about please ask for a 20 minutes when booking your appointment. Our nurses have pre-bookable appointments up to three weeks in advance. They offer a wide range of services including contraception advice, smoking cessation, travel immunisations, asthma and diabetic reviews. Our nurse prescriber Sue has same day minor illness appointments available as well as late night clinic appointments on a Wednesday evening. We have a heath care assistant who can take blood, perform ECGs and check blood pressure. We also have a phlebotomist who can take blood and check blood pressure. Southwood Practice offers a language interpretation service and Hampshire Deaf Association signing service to all of our patients that require these services. Please speak to reception at the time of booking your advanced appointment. We welcome any feedback from our patients about the surgery and services we provide. We have an active Patient Participation Group who hold regular meetings to discuss topics of mutual interest to the Practice and make positive suggestions about the Practice. Please see our website for further information on how to join. We have a lot more information about the surgery on