Systems Proposal Presentation Information System Analysis Team May 27, 2004 Laila Almounaier – Irene Chin – Graham Ford – Tina Norman Ryan Prins – Aaron Smith – DT Tran

Overview Client Description Interview Process Analysis Problem Statement Alternatives Recommendation Q & A

Client Description Council on American-Islamic Relations (Seattle Chapter) Nonprofit organization Mission Statement To promote an accurate image of Muslims and defend their rights in the United States. Recently formed chapter Currently have one paid employee Five board members Many community volunteers

Why CAIR-Seattle? Member of ISAT is a member and volunteer The need to solve undefined problems Branch was recently established Small systems infrastructure in place Flexible scheduling with client Project was feasible

Analysis of Current System Data Collection Information Problems Problem Statement Data Flow Organizational Chart

Data Collection Interviews Types of questions and responses Duration Locations Survey and Questionnaire Secondary Data Annual Report Website

Information Problems Data collection Data redundancy Information access Information storage and archiving Information dissemination Information accuracy Lack of human resources Lack of standards in data gathering Inadequate training Process inefficiencies Lack of a data recovery system

Information Problems Data redundancy Information access Information accuracy Inadequate training Lack of a data recovery system

Problem Statement Our Focus: How CAIR-Seattle’s existing software applications interact and how the information stored in those applications relate. Why this is important Inability to track members Inefficient use of time Incomplete tasks Difficult data analysis

Analysis Data flow Organizational chart

Solution Alternatives Status-quo QuickBooks Salesforce.com CRM NonprofitBooks Office

Alternative #1: Status-quo Keep current system in place Main Cost No improvement on problems Main Benefit System is familiar to users

Alternative #2: QuickBooks Implement a new version of QuickBooks Implement phone logging/tracking system Main Benefits Better data sharing between members Centralized information repository Main Costs New procedures to learn New hardware and software purchases needed

Alternative #3: Salesforce.com Online Customer Relationship Management (CRM) package Main Benefits Free for nonprofit organizations Online hosted service Main Costs Drastically different from current system Switching cost

Alternative #4: NonprofitBooks Office Online Customer Relationship Management (CRM) package Main Benefits Similar interface to current QuickBooks software Can be accessed through the internet Rich feature set Main Costs New hardware/software costs Switching cost

Our Recommendation Alternative #2: QuickBooks Pros Cons Implementation Costs Phases of Implementation

Pros of Recommendation Improved data management Improved communication Improved task management Central repository of data Reduced data redundancy Simple data backup

Cons of Recommendation New Software Needed Hardware Must be Purchased Training Will Need to be Provided

Costs of Implementation Software Purchases Total: $1, Hardware Purchases Total: $ Training Total: $ One Time Purchases Total: $3, Backup Media Total: $30.88 (Annually)

Implementation Phases Phase 1 (2 – 3 weeks) 1. Hardware / Software purchases Phase 2 (1 week) 1. Network setup 2. Computer installation 3. Software installation 4. Backup of old system data Phase 3 (1 – 2 months) 1. Application / Procedural training Phase 4 (2 – 4 weeks) 1. Data migration 2. Audit data Transition complete

Thanks To Council on American-Islamic Relations (Seattle Chapter) Michaela Corning Mohammad Bilal Khan Rami Al-Kabra

Q & A Questions?