24/7 Nurse Line. 2 What is the 24/7 Nurse Line? The 24/7 Nurse Line helps you find answers to your questions about health care. Plus it’s confidential.

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Presentation transcript:

24/7 Nurse Line

2 What is the 24/7 Nurse Line? The 24/7 Nurse Line helps you find answers to your questions about health care. Plus it’s confidential and no cost to you! You and your family can get free and private health information over the phone. This service is available to you around the clock, even on evenings, weekends and holidays. You can choose to listen to recorded health topics or talk directly to a nurse. Use the 24/7 Nurse Line and get your $250 copay waived! Beginning in the 2015 plan year, if you call the 24/7 Nurse Line prior to going to the Emergency Room and the nurse directed you to the ER for treatment, ARBenefits will waive the $250 ER copay for members of the Premium Plan.

3 24/7 Nurse Line How does the 24/7 Nurse Line work? Speaking with a live nurse When you call, you may choose to speak directly with a nurse to discuss a current illness or health issue. Our nurses listen to your questions and help you decide the best approach to your health care. Call if you aren’t sure if you should see a doctor or go to the Emergency Room, or discuss medical treatments, lifestyle choices and self-care strategies with the nurse. Using the Health Information Library If you would like additional information on topics such as vaccinations, choosing a doctor or beginning an exercise program, you can access the Health Information Library. Choose from more than 1,000 health topics, which are available in English and Spanish.

4 24/7 Nurse Line When should I call? You can call the 24/7 Nurse Line any time you have a question, such as: It’s 2 a.m. and my son is sick. Should I take him to the ER? I think I just sprained my wrist. Should I have an X-ray? I’ve heard about a new drug for weight loss. Could it help me? My doctor said I need to have surgery. What are my alternatives?

5 24/7 Nurse Line For the 24/7 Nurse Line, call , option 1