Monterey County, California Child Support "Delinquency Prevention Program" Pilot Project (May – December 2007) Presentation to the Child Support Director’s Association Sacramento, California March 12 th 2009

The Monterey DCSS “Delinquency Prevention” Program Design Used “Collection Enhancement Funding” Used “Collection Enhancement Funding” Eight Month Pilot (May through December 2007) Eight Month Pilot (May through December 2007) IV-D Support Orders Only (All Case Types) IV-D Support Orders Only (All Case Types) New Orders No More Than 3 Months Arrears New Orders No More Than 3 Months Arrears Includes Defaults & New $ Modifications (not changes of $ amounts – from $ to $$.$$. Includes Defaults & New $ Modifications (not changes of $ amounts – from $ to $$.$$. DCSS Staff from PC 270 Team – 3 40%, plus other support staff DCSS Staff from PC 270 Team – 3 40%, plus other support staff Outside Consultants Outside Consultants

Goals of the Monterey County Delinquency Prevention Program I. Prevent Child Support Payment Delinquency and Accumulation of Arrears II. Increase Payment Collections III. Provide the Custodial Parent With Regular, On-Time, Payments of Full Amount of Current Support Owed

I. Prevent Child Support Payment Delinquency and Accumulation of Arrears Child Support “Payment Monitoring” of all New Support Orders. Child Support “Payment Monitoring” of all New Support Orders. NCP Courtesy Reminder of First Payment Due (via letter, & telephone) and Payment Options (mail, credit card, EFT, IW) NCP Courtesy Reminder of First Payment Due (via letter, & telephone) and Payment Options (mail, credit card, EFT, IW) Frequency and Type of NCP Contacts (Ex: 10 Days before Payment Due, 5 Days After Payment Missed, Letters, Phone calls, etc.) Frequency and Type of NCP Contacts (Ex: 10 Days before Payment Due, 5 Days After Payment Missed, Letters, Phone calls, etc.) NCP Employer Follow-UP NCP Employer Follow-UP

II. Increase Payments Received Increase the Percentage of the Amount of Current Support Received Increase the Percentage of the Amount of Current Support Received Increase the Percentage of the Full Amount of Current Support Received Increase the Percentage of the Full Amount of Current Support Received Increase the Average Amount of Payment Received Increase the Average Amount of Payment Received Increase Collection to Cost Ratio Increase Collection to Cost Ratio

III. Provide the Custodial Parent With Regular, On-Time and Full Amount of Child Support Payments Set Compliance Expectation for Timely/Full Payment by Obligor from Day One Set Compliance Expectation for Timely/Full Payment by Obligor from Day One Insist on Timely/Full Compliance in NCP Payment Reminders and Delinquency Intervention Actions Insist on Timely/Full Compliance in NCP Payment Reminders and Delinquency Intervention Actions

For More Information Contact: Stephen Kennedy, Director Monterey County Department of Child Support Services Phone: 831/ Jody Holtzworth, Deputy Director Monterey County Department of Child Support Services Phone: 831/ Darryll Grubbs Lead Consultant Phone: 512/