IP Momentum Confidential Polycom IP Phone Provisioning Guide—Sylantro- hosted Service Release /06/05

IP Momentum - Confidential Sylantro-hosted Service Rel Phone LocationConfiguration Document Overview of Local Configuration Steps In case you’re curious, here’s what happens to phone 1. Managed For new/adds to sites using DHCP with broadband connection to IP Momentum Polycom IP Phone Configuration using DHCP - see slides 3-8 Configure FTP user, FTP Password, GMT Offset Plug phone in to network At “0000” invoke *51 procedure to bind number to phone  Gets IP address via DHCP from CPE router  Gets VoIP settings from FTP server at  Extension bound to MAC address 2. Manual Method. For Managed or Unmanaged circuits with Static Public addresses Polycom IP Phone Configuration – Manual Method - see slide 9-14 Configure phone IP, FTP settings via manual configuration Plug phone into network At 0000, invoke *51 procedure to bind number to phone  Gets IP address as manually configured  Gets VoIP settings from FTP server at  Extension bound to MAC address Remote Office (i.e., unmanaged with dynamic IP addressing), or Remote Teleworker (i.e., unmanaged with static IP address Not a supported application with Polycom. IP Momentum offers two stream-lined ways to provision Polycom IP phones to our network, depending upon the type of circuit. Polycom IP Phone Turn-up Summary for New Installs

IP Momentum - Confidential Sylantro-hosted Service Rel Polycom IP Phone Configuration Using DHCP For installations using: Managed circuits Public or Private IP addresses DHCP address Polycom Soundpoint IP 500 phone Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel  The appropriate CPE router and switch configurations must be applied to support DHCP. These steps must be completed by IP Momentum prior to configuring the phones. 1. As part of router turn-up, add in configuration for DHCP support  In addition to the standard configuration applied to the CPE router, the following items must be configured to support DHCP for the phones. No other DHCP options should be added. service dhcp no ip dhcp conflict logging ip dhcp excluded-address x.x.x.a  x.x.x.a is the phone default gateway or Ethernet interface address ip dhcp pool phone network x.x.x.x y  x.x.x.x y is the phone network default-router x.x.x.a  x.x.x.a is the phone default gateway or Ethernet interface address option 66 ascii  is the address of the TFTP server for this application lease 7 2. If layer 3 switches (i.e., Cisco Catalyst 3550) are used, as part of switch turn-up, add in configuration for DHCP support  In addition to the standard configuration applied to the Ethernet switches, the following global option must be configured on each Cisco layer 3 switch to support DHCP for IP phones. no service dhcp Configuring the Router and Switch for DHCP Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel The following steps are used when provisioning multiple Polycom IP phones in a batch mode.  If you are installing just a small number of phones, you might want to use an alternative provisioning method, allowing you to control all the steps without IP Momentum assistance. Simply include the italicized instruction added in steps 1 and At least three days prior to the activation, contact your IP Momentum Provisioning Coordinator and provide/obtain the following information: The physical street address where the activation will take place. The tenant (customer) name the phone will be provisioned within. The date/time that the activation is scheduled to take place. The IP Momentum Provisioning Coordinator will then schedule an appointment with the IP Momentum Network Operations Center (NOC) on the date/time you have specified.  If only provisioning one or two phones, you can skip step 1 (you’ll have to manually bind the extension to the phones in step 11) Polycom Turn-up Procedures (using DHCP) IP Momentum must configure your on-site router to support DHCP. We normally do this when the router is originally installed. Contact if you need confirmation your router is configured Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel Turn on the phone. If already on, simply power cycle the unit. Ethernet cable must be plugged in. 3. Before the 10-second boot-up timeout expires, hit the SETUP softkey. At Enter Password prompt, enter the value 456 and press the OK soft key. 4. Modify the following settings and make sure to hit the OK (or SAVE) softkey after configuring each: MAIN MENU DHCP Client: Enabled  Phone IP Address, Subnet Mask, IP Gateway are no longer required GMT Offset: Value corresponding to time zone (e.g., -6 for Central) SERVER MENU Server Type: FTP Server Address: FTP User: polysnva FTP Password: polycom 5. Press the Exit softkey. Then select the Save & Reboot softkey. For new phones, proceed to step 9; for used phones complete steps 6 through 8 now. Polycom Turn-up Procedures (using DHCP) Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel While the phone is booting and the 10 second timeout is expiring, hit and hold the following four keys (this flashes the bootROM): Speaker (round blue key showing a speaker, located on the top-left corner) Headset (round blue key showing a headset) The bottom 2 tab buttons on the left side of the phone 7. The display will show a new screen with the following information: “Flashing bootROM, please wait.” 8. The display will ultimately report the following: “Bootrom flashed.” 9. After the phone updates its configuration, it reboots and downloads the application load, MGCP-SYL 1.1.8, and all configuration files. This takes 7-8 minutes. Then the phone registers with the Control Server using its MAC address. Polycom Turn-up Procedures (using DHCP) Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel For new installations, if the phone is properly configured, you will see 4 zeros next to the second left button on the phone's display. If the phone was already provisioned with an extension, that extension will reappear. If not, then check your settings. 12. For new installations, once this process has been completed, call the IP Momentum NOC ( ) at the previously scheduled Customer Service will service activation time, and let them know that the phones are up and ready to bind. try to ping each phone to ensure that our server is seeing the phones after you confirm: The phones have been configured, and they display four zeros next to the extension. Then, the NOC will then turn up service, based on the information provided to Provisioning in Step 1 : a) the MAC address, b) tenant ID, and c) 4 digit extension to which they want the phone bound Polycom Turn-up Procedures (using DHCP) Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel For new phone installations, note that the three keys on the right side of the phone must be changed to reflect their appropriate functions. The following labels should be moved to these keys (in order from top to bottom). Voice Mail Redial Menu 14. The top two keys on the left side are line (extension) keys. The remaining seven function keys on the left hand side are user programmable. Polycom Turn-up Procedures (using DHCP) Managed-DHCP

IP Momentum - Confidential Sylantro-hosted Service Rel Polycom IP Phone Config - Manual Method For adds/changes to existing sites (or new installations) where DHCP is not used: Managed circuits Public IP addresses Static address Polycom Soundpoint IP 500 phone Managed-Manual

IP Momentum - Confidential Sylantro-hosted Service Rel The following steps are used when provisioning multiple Polycom IP phones in a batch mode.  If you are installing just a small number of phones, you might want to use an alternative provisioning method, allowing you to control all the steps without IP Momentum assistance. Simply include the italicized instruction added in steps 1 and At least three days prior to the activation, contact your IP Momentum Provisioning Coordinator and provide/obtain the following information: The physical street address where the activation will take place. The tenant (customer) name the phone will be provisioned within. The IP address reserved for the Polycom IP phone and the associated phone number. The date/time that the activation is scheduled to take place. The IP Momentum Provisioning Coordinator will then schedule an appointment with the IP Momentum Network Operations Center (NOC) on the date/time you have specified.  If only provisioning one or two phones, you can skip step 1 (you’ll have to manually bind the extension to the phones in step 11) Polycom Turn-up Procedures (Manual Method) Managed-Manual

IP Momentum - Confidential Sylantro-hosted Service Rel Turn on the phone. If already on, simply power cycle the unit. Ethernet cable must be plugged in. 3. Before the 10-second boot-up timeout expires, hit the SETUP softkey. At Enter Password prompt, enter the value 456 and press the OK soft key. 4. Modify the following settings and make sure to hit the OK (or SAVE) softkey after configuring each: MAIN MENU DHCP Client: Disabled Phone IP Address: [as specified by IP Momentum] Subnet Mask: [as specified by IP Momentum] IP Gateway: [as specified by IP Momentum] GMT Offset: Value corresponding to time zone (e.g., -8 for Pacific) SERVER MENU Server Type: FTP Server Address: FTP User: polysnva FTP Password: polycom All other values should remain blank However, if IP500 used in single Cat-5 application with VLANs, VLAN ID must be set to appropriate tag  These guidelines call for this value to be set—VLAN ID: 2 Polycom Turn-up Procedures (Manual Method) Managed-Manual

IP Momentum - Confidential Sylantro-hosted Service Rel Press the Exit softkey. Then select the Save & Reboot softkey. For new phones, proceed to step 9; for used phones complete steps 6 through 8 now. 6. While the phone is booting and the 10 second timeout is expiring, hit and hold the following four keys (this flashes the bootROM): Speaker (round blue key showing a speaker, located on the top-left corner) Headset (round blue key showing a headset) The bottom 2 tab buttons on the left side of the phone 7. The display will show a new screen with the following information: “Flashing bootROM, please wait.” 8. The display will ultimately report the following: “Bootrom flashed.” 9. After the phone is done flashing its new boot ROM, it reboots and finally downloads the application load, MGCP-SYL 1.1.8, and all configuration files. Then the phone registers with the Control Server using its MAC address. Polycom Turn-up Procedures (Manual Method) Managed-Manual

IP Momentum - Confidential Sylantro-hosted Service Rel For new installations, if the phone is properly configured, you will see 4 zeros next to the second left button on the phone's display. If the phone was already provisioned with an extension, that extension will reappear. If not, then check your settings. 12. For new installations, once this process has been completed, call the IP Momentum NOC ( ) at the previously scheduled service activation time, and let them know that the phones are up and ready to bind. Customer Service will try to ping each phone to ensure that our server is seeing the phones after you confirm: The phones have been configured, and they display four zeros next to the extension. Then, the NOC will then turn up service, based on the information provided to Provisioning in Step 1 : a) the IP address, b) tenant ID, and c) 4 digit extension to which they want the phone bound Polycom Turn-up Procedures (Manual Method) Managed-Manual

IP Momentum - Confidential Sylantro-hosted Service Rel For new phone installations, note that the three keys on the right side of the phone must be changed to reflect their appropriate functions. The following labels should be moved to these keys (in order from top to bottom). Voice Mail Redial Menu 14. The top two keys on the left side are line (extension) keys. The remaining seven function keys on the left hand side are user programmable. You can now go into the ADMIN portal and/or station dashboard to program the function keys. Polycom Turn-up Procedures (Manual Method) Managed-Manual