ADMIN PANEL. ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER.

Slides:



Advertisements
Similar presentations
News Archive Screen Shots. News Archive Screen Shots.
Advertisements

Efficient and user friendly tools bring success to your customers! New releases of Vision 80/20.
In association with The Business of Contact Centres Dominic Gray Magnetic North.
Visit our website: CommTrak.
Service Manager Service Desk Overview
Cool Feature #1 Instant Call Recording - Ready to Listen: Difficult Customer Situation – need to record instantly. From your phone keypad you can start.
Want to Redesign Your Contact Centre Offer to a Multi Channel Offer Donna Middleton Director of Customer Experience Home Group LTD.
READ ME FIRST: BASIC REQUIREMENTS
Call Center – What Really Makes Sense? Call Center – ce este cu adevarat important?
Powerpoint Templates Page 1 Powerpoint Templates Increasing Sales with Construction Monitor.
1 Click to edit Master title style Powered by Insert Logo Here In Master Slide Phone Systems 1.
Business Processing Solutions Accounts Receivable Management Customer Relationship Management (A/R and CRM)
How To Batch Register Your Students
USER MANUAL USER MANUAL 19 July TABLE OF CONTENTS System Description5 How It Works?6 Maxxbooking Plugin7-8 Hotel Info & Description10 Hotel Details11.
Using CRM in HR Agenda Why CRM? Quick presentation Demo Practice (hands-on) Questions.
ADMIN CONTROL PANEL MOCKUP 1. ADMIN CP DASHBOARD 2.
Instant Queue Manager Version 4 Enterprise Click to Chat For Lotus Sametime.
The TFB - NEC Advantage TECHNOLOGY FOR BUSINESS Corporation.
Expert Training Presentation September 2013 Rev 3 Instant Queue Manager Enterprise Click to Chat.
Business Communication Bid farewell to the complexity of PSTN (public switched telephone network) cabling as Fonebell VoIP manages all the clumsy things.
London April 2005 London April 2005 Creating Eyeblaster Ads The Rich Media Platform The Rich Media Platform Eyeblaster.
London April 2005 London April 2005 Creating Eyeblaster Ads The Rich Media Platform The Rich Media Platform Eyeblaster.
Star2Star Communications StarCenter An Innovative and Feature Rich Call Center Solution From Star2Star Communications.
Moodle (Course Management Systems). Forums, Chats, and Messaging.
VISITBASIS Introduction and System Overview. I NTRODUCTION About VisitBasis VisitBasis Retail Execution is a cloud-based complete mobile data collection.
USER MANUAL USER MANUAL 21 June TABLE OF CONTENTS System Description4 How It Works?5 PLUGIN Maxxbooking Plugin6-7 Hotel Info & Description8-9 Availability.
LiveOps Outbound Voice Features and Capabilities.
SC Demo Training. 2 LiveOps Training Curriculum Overview SALES Courses (SC) – SC101 – LiveOps Basic Sales Training Class – SC102 – LiveOps Advanced.
Jim Antonino, CTO. More Ewoks Future of ClientSpace  Steering Committee  Innovation & Elegance  What’s Next?  Questions.
Avaya Communicator for Web for Avaya IP Office Speaker Name Goes Here.
ADMIN. FRONT PAGE SUMMARY DASHBOARD SHOW INFORMATION FOR BOTH INBOUND & OUTBOUND IN REAL TIME …
LOAN RADAR Media Center, LLC. Keep your team on the same page Update your in-process loans with loan status.
Esna Cloudlink 5.0 for Cisco Integrate Cisco Collaboration with Business Applications.
Web Content And Customer Relationship Management Solution. Transforming web sites into a customer-focused, revenue generating channel with less stress.
1. Begin Quick Start 2. Administration 3. Good to Know 4. Slightly Technical 5. User Experience 6. You are ready to go !
Websms Offers Professional Messaging Solutions via Web, , Gateway or Directly Out of Excel (Online) on the Microsoft Office 365 Platform OFFICE 365.
Microsoft Dynamics CRM May 2015 Daniel Biener. Page 2 Introductions Who am I? Ask me anything. Who are you?
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential.
Web Content And Customer Relationship Management Solution. Transforming web sites into a customer-focused, revenue generating channel with less stress.
Comprehensive CRM Solution designed for Call Centers
AddressTwo is a simple CRM that helps your small business to generate new relationships, build relationships, and track the key relationships that matter.
Virtual Office Queueing and Virtual Contact Center for: 2016 Strategic Account Manager: Sales Engineer: Bob Kundra.
AUU Website Solution Purpose built for the AUU
ESNA CLOUDLINK 4.0 Integration
TASKFLOW Application Overview
LIVE CHAT APPLICATION Aria Telecom Solutions Pvt. Ltd.
What is CRM ? Customer Relationship Management (CRM) is an information industry term for methodologies, software, and usually Internet capabilities that.
Internet Made Easy! Make sure all your information is always up to date and instantly available to all your clients.
Why Sytel?.
InGenius Connector Enterprise Microsoft Dynamics CRM
- “Click to Call” - Screen Pop - Outbound Campaign Management … embedded in Microsoft Dynamics CRM
Platform Overview Provide your marketing and sales groups with a single, integrated, web based on-demand platform that allows them to easily automate and.
Digium | Switchvox Product Announcement
Complete CRM Solution for Call Centers
TE004 Smart Change Management with Sage CRM Component Manager
September VinConnect Release Notes
Siebel CTI Program Functionality & SOP.
SNOW ONLINE TRAINING IN HYDERABAD
OCEAN Organization Edit Quick reference guide
Learn how Sage CRM partner add-ons can help you target new customers
NJUNS 2018.
World-Class Service – Wherever. Whenever.
Cool Feature #1 Instant Call Recording - Ready to Listen:
ClubRunner Tutorial Edit Member Profile.
EVanik Product Profile.
Training 101 : Accessing iBoomerang Tools
ARIA CLOUD BASED CONTACT CENTER SOLUTION
A few tricks to take you beyond the basics of Microsoft Office
Presentation transcript:

ADMIN PANEL

ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER

YOU CAN USE THE ADMIN PANEL TO DRILL DOWN INTO AGENT LEVEL PERFORMANCE (REAL-TIME AND OVER TIME) ACROSS SELECTED METRICS

LEADDESK REPORTING MODULE PROVIDES ALL TYPICAL CALL CENTER REPORTING TEMPLATES & TOOL TO TAKE OUT CUSTOM REPORTS

DIFFERENT INCOMING CHANNELS (CALLS, S, CHAT) ARE MANAGED IN THE SAME PLATFORM

EXAMPLE SETTING POSSIBILITIES FOR THE INBOUND CALL LINES

AGENT PANEL

CLICK-TO-CALL FROM YOUR CRM IS EASY AND CAN BE MADE IN THE SAME PLATFORM – ALL DATA IN LEADDESK AND/OR SENT TO CRM WITH API 1. Every phone number in CRM becomes clickable (with browser plug-in) 2. Call is initiated (note: here another agent UI example is illustrated – a light softphone) 3. Outcome of the call can be selected (list of outcomes/tags can be naturally edited) 4. Call info, timestamp, call recording etc. can be sent to your CRM through LeadDesk API

AGENT UI IS SIMPLE & MODULAR – CAN BE CUSTOMISED WITH FEW CLICKS (HERE IS ANOTHER EXAMPLE, QUITE TYPICAL FOR I/B AGENTS)

SAME UI CAN BE USED TO LAUNCH THE DIALLING ALGORITHM (THE CASE WHERE YOU WANT TO USE SALES REP WORK TIME VERY EFFICIENTLY)

ANOTHER EXAMPLE OF AGENT UI – FULL CUSTOMER DATA SHOWN DURING THE CALL, ABILITY MAKE AUTOMATIC CALLBACK, ETC.