Utility Billing Presentation

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Presentation transcript:

Utility Billing Presentation March 31st, 2015 Christopher M. Quinn, Finance Director, MACC, CPA, CFE, CGFO, CGMA Cynthia Schweers, Customer Service Manager

Strategic Action Plan Goal 3 Finance - To leverage our financial strengths while ensuring the City remains committed to fiscal responsibility in delivering value-added services to residents and business.

Improve Billing and Payment Process Implement Cashiering Module Increase and improve customer access points Real time updates Improve processing time for customers

Improve Billing and Payment Process Identify an All-in-One Solution Provide additional options Improve web portal (ease of use) Increase efficiency (internally) One vendor vs. multiple vendors Integrate with existing accounting software application (Munis)

All-in-One Solution Vendor Selection Process Request for Proposal (RFP) advertised 7 responses were received (no local responses) Top 4 firms selected and interviewed After interviews, review committee unanimously selected Paymentus as top choice

All-in-One Solution Provide Additional Options Online Quick Pay View and pay bills online without having to register an account Self-Service Portal Engage customers with a wealth of online services to enhance their total experience IVR Interactive Voice Response system Auto-Pay Automatic deductions “set it and forget it Paperless e-Billing Four convenient options makes paperless a fit for everyone Mobile APP Convenient downloadable bill-pay application Mobile WEB “Responsive” design delivers the same in-browser web experience on any size screen: laptop, tablet, smartphone Pay-by-Text Review balances and make payments without opening an envelope or going online Pay-by-Email “Push” eBills with interactive PDFs for the ultimate in payment convenience iPad Kiosk iPads are becoming the favored method of taking credit card payments in the lobby Customer Communication Keep customers informed with timely notices by text, email, or phone

Pay directly from your secure PDF E -Bill without logging In All-in-One Solution Provide Additional Options - Pay by E-Mail & Pay By Text Pay directly from your secure PDF E -Bill without logging In

All-in-One Solution Provide Additional Options - Mobile Payments Responsive Design delivers an optimal experience regardless of the screen size.

All-in-One Solution Improve Web Portal – One Time Payment Option

All-in-One Solution Improve Web Portal - Self Service Option

All-in-One Solution Increase Efficiency

All-in-One Solution Increase Efficiency Rapid Implementation Integrates with existing software application 60 day implementation schedule Stability & Security Infrastructure handles 300 million transactions per year, with zero outages Level 1 PCI 3.0 Certified Advanced detection system raises the bar on payment security

All-in-One Solution One Vendor vs. Multiple Vendors Currently – Avg. Monthly Cost $44,600 Merchant services (Visa/MC/Discover) American Express Teleworks (IVR) High Cotton (bill printing) BillTrust (electronic billing) Postage Paymentus – Estimate of Avg. Monthly Cost $43,500 All services included

Next Steps… April 7th 2015 City Council to adopt resolution approving contract with Paymentus May – July 2015 Implement Cashiering Module and Paymentus solution