The 20/20 campaign will be in place from the Sunday, 21 October, 2007 to the end of May 2008, and it celebrates the 20-year anniversary of creation of Amadeus Marketing SA. We want to use this campaign to mark the achievement of this 20-year milestone What does the Stamp mean? The 20/20 : Denotes the past and the future, 20 past and20 future Represent clarity-2020 vision Signifies top score 20/20 The arrow represents: Direction and growth Signifies leadership and strength Amadeus Internet Booking Engine Bassem Daouk, Sales Manager, Amadeus Lebanon. Shibu T. George, Business Solutions Manager (e-Commerce), Amadeus IT Group SA Beirut, Lebanon 25 February 2010

Agenda About Amadeus Amadeus Agency Internet Engine (e-Power) Key Features Booking Process Demo Implementation & Support procedures

We are well-positioned to help you management 0.96% 11.57% A large, privately-owned company dedicated to the travel and tourism industry 8500 Employees 220+ Markets 2.8 Billion Revenue (2008) 526+ million transactions, 11.57% We are a true technology partner with 20 years experience serving travel and tourism industry customers and using complex and demanding travel applications. As a large privately owned company dedicated on the travel and tourism industry, we are well-positioned to support our customers meeting those challenges. Our current owners are strong financial investors as well as three major European airlines, that fully support our strategy. Comprehensive portfolio We offer a full range of technology solutions for the travel industry and whichever part of Amadeus you deal with, you have access to our entire global resource and technology portfolio. New focus We have increased our emphasis on customer-led product and technology development, so that our solutions will continue to set the standard in meeting the specific challenges facing the travel industry. 52.76% 23.14%

An essential industry provider 95% of world’s scheduled network airline seats 101,000+ Travel agency locations 526+ million bookings processed 56 Low Cost Carriers 145 hosted airlines 80,000+ hotel properties Amadeus as an essential industry provider Global reach 101,000+ travel agency locations 34,600 +airline offices 19% of all Amadeus air bookings are made online +70 airline and hotel websites are powered by Amadeus 380,000+ terminals worldwide Processing power We are the biggest processor of travel bookings: 480+ mio. transactions are processed every day in our data centre in Erding, Germany; more than 3+ mio. net bookings per day. Over 8,700 end-user requests run through our system every second during peak hours, resulting in over 500,000+ physical disk accesses per second. In 2008 we have processed 527 mio. bookings (air and non-air). +1,000 corporations use our corporate travel management solutions. Content 95% of the world’s scheduled network airline seats 56 Low Cost Carriers 490 airlines bookable, of which +150 have completely outsourced their reservation system to Amadeus 80,000+ hotel properties 18 Cruise lines, rail companies, ferry lines and travel insurance companies are ALL accessible through Amadeus 36,000 car rental locations serving 27 car rental companies 380,000+ terminals worldwide 19% online air bookings 480+ million transactions per day

Amadeus … For all participants in the industry Travel providers Airlines Hotels Car rental companies Railway Ferry Cruise lines Insurance companies Tour operators Travel sellers Travel Agencies Travel buyers Corporations Travellers We have a comprehensive offer for all players across the industry - combining technology in distribution, IT, point of sale solutions etc. that allows our customers to take advantage of technology and enables their success: Travel providers - Airlines We have long-term technology partnership agreements in place aimed at maximising the distribution, sales and marketing potential of more and more airlines, with specialist solutions for low cost and new model airlines as well as full-service network carriers Non-air travel providers Our customers include a wide range of travel providers, including independent and chain hoteliers, car rental and insurance companies tour , ferry and cruise operators, many of whom consider Amadeus to be a trusted partner for the future technological development of their business. Travel agencies and corporations We have long-term partnerships with leading travel agencies as well as independent agents, supporting both conventional and online business models. We also work with major blue chip and multinational corporations booking travel worldwide.

Amadeus Data Centre One of the world’s biggest data processing centres dedicated to the travel industry. Around 500 airlines and 95,000 travel agency locations depend on the Amadeus Data Centre to deliver almost half a billion net bookings every year and run extremely complex airline systems. - 370 million transactions a day - 2.5 million net bookings per day - 56 million passenger name records - 0.3 seconds response time - The System boasts 99.99% uptime

& in Lebanon, Since 2009 We are well- positioned to support your Travel Business Amadeus Lebanon, Gefinor Centre, Beirut, Lebanon Tel : + 961 1 742950

We all know that E commerce is the transformation of economic activity into digital media. We can exchange information, exchange contents, agreements, services, and many other things that we get connected to through the World Wide Web. But with all that, the proper Emarketing should be available to guide us through success. Being successful, to us is simple. Since what we do is, provide successful solutions. We empower the customer, we empower the business, but most of all we empower our travel partners. Presenting our web solution based, the “E-Power”, I will leave the floor to our product specialist, Mr. Shibu George.

Amadeus Agency Internet Engine (e-Power) Merhaba, Welcome back for a whole afternoon dedicated to online business and solutions in CESE. The objective of my introduction in 20 minutes will be to answer to basic questions that you my have about our strategy, and share with you a couple of figures and elements to help you position yourself within the global frame that I will build. Questions about new trends, new ways to support your business with consultancy services, our future portfolio, our competition. For Travel Agencies, Tour Operators & Pure Online Portals

e- Power used in 32 markets today In MENA, a version that’s redesigned to support Middle East & North Africa operation style 23 Languages, for MENA : Arabic, English, French Custom Region Service Fee Regional Localisation for all supported languages Advanced Customisation Advertisement Opportunities 111+ Online portals in MENA

Amadeus Agency Internet Engine ( e-Power ) in MENA A booking engine that changed the online concepts in the region Introduced in MENA : March 2006 Used by top 2 agencies (average) in most Countries Used by Tour operators and pure online portals Regional Credit Card Payment Gateway Support Egypt, Morocco, Tunisia, UAE, Qatar, Oman, Bahrain, Saudi Arabia, Kuwait, Syria, Yemen, Lebanon

Technology Microsoft ASP.net technology Based on N-tier architecture model 128 bit SSL encryption to secure the transactions Advanced Servers, Backup System, Secure and Reliable Data Storage. Experience the Advantage of using Hosted solutions No IT – Infrastructure Investment Centralised developments Quick support and Monitoring system Security ( IP, location ) No profile duplication – real time synchronisation with ASP.

e-Power Modules ( “A la carte” model ) Insurance * Service Fee Manager Corporate Edition* Promotions E-Power Base Multi-Leg Affiliation module * Payment Gateways Package E-Ticket Instant Low Cost Carriers Sub Agency Module * Seat Map Non GDS Hotel Content External membership Profile Synchronisation Closed Group Flexible solution with 89 different types of configurations today in the world

Europe's #1 travel company in R&D investment (in Man/years) CAGR 2005 - 2009 870 311 321 356 401 598 649 663 573 121 108 159 166 165 105 151 198 170 409 468 544 508 684 826 1 104 1 279 2005 2006 2007 2008 2009E 2,216 2, 573 2, 796 413 592 110 201 230 569 3, 218 3, 286 10% Airline IT Airline Distribution Hotel Distribution & IT Traveltainment Travel Agency Solutions Cross Area & Technology Other Travel Providers

& More ….. More Content Insurance Hotel consolidators More Innovation Tour packages Local inventory Activities & Entertainment More Innovation Mobile technology Social networks User generated content 2 questions: - IS the competition doing better? - Should we expect our customers to develop this alone: the need for services and consultancy is surging in our region More Functionality Dynamic packaging

Coming soon. www. Libantravel Coming soon .... www.Libantravel.com The First Amadeus Powered online portal in Lebanon Demo

Loading Page – Customisable

Process Flow [ Result Page ] Matrix Display Modify Search Form

Process Flow [ Result Filter ] Applicable Rules Advanced Result Filter

Process Flow [ Shopping Basket ] Agency Rules Flight Rules Add Hotel Add Car

Process Flow [ Registration ] Profile less Booking Create a new Profile or Login if already a profile exists

Process Flow [ Profiles ] Frequent Flyer Meal Request Seat Request Special Request Seat Map Fre

Process Flow [ Delivery Type ] Preferred Ticketing Office(s)

Process Flow [ Payment Options ] More Options - Invoice - Call Me - Pay at agency - Credit Card Discount Coupons or Promotional Code Pay by Installments

Hotels : Map based Result Display Advanced Result Filter

e - Mail Marketing & Amadeus IBEs Quick Search form We recommend Promotion Spots Spam Free Mails - Permission based mailing - To Avoid blind mass mailing - customer preference specific emails

Implementation & Support 3-6 Weeks implementation Time First level support : Amadeus Local offices Second Level support : Amadeus Regional Office Dubai Technology & Partnership

Technology & Partnership For more information Please contact your local Amadeus Office shibu.george@amadeus.com Tel : 00971 4 2935201 Amadeus Lebanon Tel : + 961 1 742950 www.amadeus.com Technology & Partnership