APTA FARE COLLECTION WORKSHOP 2013 Recruitment CJ Schneider March 20, 2013

RECRUITMENT: PROCESS AND KEYS TO SUCCESS 2 Valley Metro seeks partners for valley-wide coverage Canvassing vs. inquires – about 50/50 Application and Retail Agreement forms New account set up; one bill-to and one ship-to address Training Add retailer to VM.org POP material Communication ongoing

3 RECRUITMENT PROCESS Retailer calls with inquiry Request in writing, review location CJ sends application and Retail Agreement forms Paperwork is reviewed and set up account CJ provides training CJ verifies that passes are ready to sell Add retailer to VM.org Send promotional tools CJ maintains communication

4 Reduced Fare Program eligibility Language, cultural Loss prevention Storage RECRUITMENT: CHALLENGES

5 CJ Schneider Commute Solutions Representative ValleyMetro.org