11 [INSERT LOGO HERE] Avaya Cloud Solutions from [Company Name] Using the cloud for business transformation

22 THE CLOUD - OUT OF REACH OR ACHIEVABLE? Capex Legacy systems Lack of agility Risk Lack of resources

33 IT’S ACHIEVABLE! Opex-based A true cloud utility model Tailored to your needs Best of breed security and resilience A high quality service A great customer experience Avaya Cloud Solutions from [Company name]

44 Avaya Aura ® Contact Centre and Unified Communications Support for hybrid models Access to the latest developments ACCESS TO GREAT FEATURES

55 Service Level GuaranteesFaster provisioning AFFORDABLE AND COST-EFFECTIVE Pay-as-you-go

66 FACING THE FACTS Did you know? Cloud-based call centre market to top US$10.9 billion by 2019, growing at a compounded annual rate of 21.3% from Unified Communications market is expected to reach US$61.9 billion in 2018, growing at a compounded annual rate of 15.7% from “Avaya is the only company in this sector to have Gartner Magic Quadrant status for CC and UC” 3 In UK contact centres with over 100 seats, over half of the agents are supported on an Avaya system 4 Companies using Avaya as a part of their contact centre technology deployments achieve substantially greater annual performance gains than their industry average peers 5

77 Avoid upgrade costsMove from capex to opex ENJOY THE BENEFITS! Lower TCO Massive costs savings:

88 Respond more rapidlyAdapt to changing demands ENJOY THE BENEFITS! Re-focus resources Increased agility:

9 IF YOU WOULD LIKE TO FIND OUT MORE: Speak to: [ Insert URL of landing page] Avaya Cloud Solutions from [Company Name] Now you can use the cloud to transform your business [INSERT LOGO HERE] Sources: 1.‘Cloud Based Contact Center Market … Worldwide Forecasts and Analysis ( )’ - MarketsandMarkets, August ‘The Trend Towards Unified Communications Continues’ - TMCnet, June Gartner Magic Quadrants, ‘The Global Telecommunications Market, The UK Contact Centre market competitive environment 2012’ - MZA 5. ‘The Guide to Cloud Collaboration’ - Avaya, 2014