Roll Out of Multi Modal Contactless Acceptance in London Matthew Hudson Customer Experience Transport for London Copyright © 2014 Transport for London.

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Presentation transcript:

Roll Out of Multi Modal Contactless Acceptance in London Matthew Hudson Customer Experience Transport for London Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Since Launch on 16 September - Taps 1 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Usage since 1 September 2 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

New CPCs since 1 September 3 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

PAYG by Value 4 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

PAYG by Card Usage 5 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Key Factors of PAYG 6 Copyright © 2014 Transport for London. All rights reserved. This information is confidential. Max Fare Policy; Equity vs Revenue protection Urban Transport and the City Costs of running your own currency

Oyster Money 7 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Cost of Revenue Collection 8 Copyright © 2011 Transport for London. All rights reserved. This information is confidential.

Card Issue 9 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

A timeline 10 Dec-08Initial Customer proposition - start of dialogue with UKCA Jan-11Transaction Model agreed with UKCA. Work starts on functional requirements for TfL back office - FAE, PARE and CASC. May-11Reader spec baselined Aug-11Business Requirements baselined Oct-11First Cubic proposal Service Metrics developed. Mastercard issue rule changes for Transaction Model Dec-11Late Fares Revision change delays IOP/IBL development Feb-12RID FRS baselined May-12Day 1/Day 2 approach and commercial (Target Cost) model developed. Target Launch Date November Jun-12First live bus tap through to bank statement - Phase 1 CRM Jul-12Visa issue rule changes for Transaction Model. Aug-12RID Business Requirements baselined. Dec-12Phase 1 launch Jan-13FTP Business Change workstream starts Feb-13Pilot whitelist approach defined Apr-13Main FTP back office drop to Cubic (INT4). Start of final integration testing. May-13Deployment plan revised - Rail then Bus, to protect live proving start date. Jun-13Additional performance drop to Cubic (R0V03) Jul-13Pilot approach and launch phasing defined Aug-13RID passes L1 testing. Nov-13Start of FTP Live proving - SJP to Temple (7/11, Amex). Expansion to 100 rail locations. Ethernet cabling completed. Go for public EoI for pilot. Dec-13Expansion of live proving to whole rail estate. Jan-14First RID Oyster Vanguard. Accidental tap mitigation strategy agreed, Start of staff pilot. Bus dual mode software deployed. Feb-14First mobile phone testing. Start of industry pilot. Apr-14First public join pilot. May-14Final version of Conditions of Use, Leniency Policy agreed, Online debt recovery fixed. Jun-14RID Oyster Stabilisation, Launch date agreed with City Hall, Forgiveness Policy extended, Caledonian release - intraday balances. notifications fixed, last issuers join pilot. Jul-14TOCs sign CPAY agreement. Mayoral Direction to launch. Barclays introduce Paybands Jul-14Readiness Review with TOCs Jul-14Readiness Review with TfL Stakeholders/ Jul-14Press release - TfL launch 16th September Aug-14Bus Launch Aug-14TOCs agree to joint launch Sep-14Full launch

Copyright © 2014 Transport for London. All rights reserved. This information is confidential. 11 Investment

Challenges 12 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Next Steps Future 1235 new 4 Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Cycle Hire Vision 14

Copyright © 2014 Transport for London. All rights reserved. This information is confidential. 15 Create the Market – 3 rd Party Reader

TICKET IN THE CLOUD Retail Back Office LogicValidation Tokenised Ticketing Copyright © 2014 Transport for London. All rights reserved. This information is confidential.

Lessons Learned 17 Copyright © 2014 Transport for London. All rights reserved. This information is confidential. Vision Leadership Business Case Partnership Take Time to Test Take advantage of other people’s hard work

Thank you for your attention Copyright © 2014 Transport for London. All rights reserved. This information is confidential.