Meeting with Employees of UPPALA Division ON 21 – 01 – 2014 ==================== 1

REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees) SegmentTarget Achievement (April to Dec) % Achievementshortfall(-) Phones+FTTH % BB % EB(CCTS) %-1.79 IUC %0.42 Total CFA % GSM % CDMA %-5.37 Wimax %-2.09 Total CM % CFA+CM %

REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees) SegmentTarget Achievement (April - Dec) % Achievementshortfall(-) Phones+FTTH % BB % EB(CCTS) %-3.35 IUC %0.20 Total CFA % GSM % CDMA %-5.37 Wimax %-2.09 Total CM % CFA+CM %

Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees APRIL TO DECEMBER Current Year Variance % Variance Phones % Broadband % EB Circuits % IUC Mobile % Total Rev % 4

Revenue Performance : BASIC PLUS ( Phone + ITC ) APRIL to DECEMBER ( in Crores oRs.) SSA Variation % Variation 1 Ernakulam % 2 Trivandrum % 3 Trichur % 4 Alleppy % 5 Calicut % 6 Kollam % 7 Kannur % 8 Palghat % 9 Pathanamthitta % 10 Kottayam % 11 Malappuram % TOTAL %

Revenue Performance : BROADBAND APRIL to DECEMBER (Crores of Rs.) SSA Variation % Variation 1 Pathanamthitta % 2 Malappuram % 3 Alleppy % 4 Kollam % 5 Ernakulam % 6 Calicut % 7 Kannur % 8 Palghat % 9 Kottayam % 10 Trichur % 11 Trivandrum % TOTAL %

Revenue Performance : CFA ( Phone + ITC + IUC ) APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Ernakulam % 2 Alleppy % 3 Pathanamthitta % 4 Palghat % 5 Kollam % 6 Kannur % 7 Trivandrum % 8 Trichur % 9 Calicut % 10 Kottayam % 11 Malappuram % CGMT % CMTS % TOTAL %

Revenue Performance : GSM POST PAID APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Ernakulam % 3 Malappuram % 4 Palghat % 5 Trichur % 6 Calicut % 7 Kottayam % 8 Kollam % 9 Kannur % 10 Alleppy % 11Pathanamthitta % TOTAL %

Revenue Performance : GSM PRE PAID APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Trichur % 3 Ernakulam % 4 Calicut % 5 Kannur % 6 Palghat % 7 Malappuram % 8 Kottayam % 9 Alleppy % 10 Kollam % 11Pathanamthitta % TOTAL %

Revenue Performance : WiMAX APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1 Palghat % 2 Kollam % 3 Trivandrum % 4 Alleppy % 5 Ernakulam % 6 Trichur % 7 Kannur % 8 Malappuram % 9 Kottayam % 10 Pathanamthitta % 11 Calicut % TOTAL %

Revenue Performance : CDMA WLL APRIL to DECEMBER ( Crores of Rs. ) SSA Variation% Variation 1Pathanamthitta % 2 Trichur % 3 Palghat % 4 Ernakulam % 5 Trivandrum % 6 Calicut % 7 Malappuram % 8 Kottayam % 9 Kannur % 10 Alleppy % 11 Kollam % TOTAL %

Revenue Performance : CM ( GSM + WiMAX + WLL ) APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Trivandrum % 2 Trichur % 3 Ernakulam % 4Kannur % 5 Calicut % 6 Palghat % 7 Kottayam % 8 Malappuram % 9 Alleppy % 10 Kollam % 11 Pathanamthitta % CMTS(INFRA) % TOTAL %

Revenue Performance : EB CIRCUITs APRIL to DECEMBER (Crores of Rs. ) SSA Variation% Variation 1 Malappuram % 2 Palghat % 3 Trivandrum % 4 Ernakulam % 5 Trichur % 6 Calicut % 7Kannur % 8 Pathanamthitta % 9 Alleppy % 10 Kollam % 11 Kottayam % TOTAL %

Revenue Performance : TOTAL ( CFA + CM + EB ) APRIL to DECEMBER ( Crores of Rs.) SSA Variation% Variation 1 Ernakulam % 2 Trivandrum % 3 Trichur % 4 Kannur % 5 Palghat % 6 Calicut % 7 Kottayam % 8 Alleppy % 9 Malappuram % 10 Kollam % 11Pathanamthitta % CGMT % CMTS % TOTAL %

OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON APRIL to DECEMBER (Crores of Rs. ) Variation % Variation Position in Circle BASIC PLUS ( Phone + ITC ) %7 Broadband %7 CFA ( Phone + ITC + IUC + BB) %6 GSM POST PAID %9 GSM PRE PAID %5 WiMAX %7 CDMA WLL %9 CM ( GSM + WiMAX + WLL ) %4 TOTAL ( CFA + CM + EB ) %4

LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend In Crore Rupees Year/Month Wire line + Broadband + ITC + EB CCTs + IUC GSM Prepaid + Post paidCDMA WLLWiMAXTOTAL (Dec)

The LEAST CHALLENGE /OBJECTIVE for : The overall REVENUE should cross Rs Crores (revenue of ).

GSM Mobile Connections : Performance APRIL TO DECEMBER SSA Target for Proport. Target Gross AchievementClosure Net Achievement % Gross % Net % Closure KNR %41.54%47.76% EKM %39.65%45.44% KLM %37.94%47.06% TVM %38.67%45.66% CLT %37.49%47.18% ALP %39.57%44.07% MLP %33.15%50.12% KTM %36.32%43.28% TSR %34.69%45.14% PTA %33.55%45.55% PKD %31.00%46.19% TOTAL %37.52%46.18%

Wimax Connections : Performance APRIL TO DECEMBER SSA Proportion. Target Gross AchievementClosure Net Achievement % Gross % Net % Closure PKD %47.29% 21.42% EKM %36.81% 32.50% KLM %32.75% 36.11% TVM %33.53% 29.72% ALP %29.60% 34.86% TCR %27.83% 36.15% MLP %23.23% 41.02% PTA %19.52% 49.05% KTM %24.24% 35.90% KNR %16.41% 48.37% CLT %14.67% 48.87% Total %28.89% 35.63%

WiMAX BTS & Connection Status DIVISION No. Of WiMAX BTS Total Equipped Capacity Working Connetions as on Connections Per BTS TALIPARAMBA NILESWER KANNUR T CHERUKUNNU KANHANGAD TELECHERY T TELECHERY P UPPALA KAZARGOD KANNUR P PAYYANUR MATTANUR SRK0 00 SSA

BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300) BTS Location Connections as on Kumbala14 2Madathadukka37 3Manjeswaram38 4Perdala29 5Uppala46

SSA WISE CLOSURE STATUS as on 20 th Jan SSA LL Volunt. Closure LL NP Closure LL Total Closure % LL Closure BB Closure % BB Closure KOZHIKODE KANNUR ERNAKULAM MALAPPURAM KOTTAYAM TTrivandrum PALGHAT PPathanamthitta THRISSUR KOLLAM ALLEPPEY

LL NPC Performance : April to December DIVISION LL DEL ( ) TARGET ( ) NPCClosureNet NPC % Reduction in Landline Gross (% of Target) KANNUR P %38.60% TELECHERY P %39.33% TELECHERY T %28.48% CHERUKUNNU %22.97% PAYYANUR %31.11% KANHANGAD %31.81% NILESWER %28.42% KANNUR T %32.28% UPPALA %25.88% TALIPARAMBA %26.90% KAZARGOD %48.06% SRK %36.35% MATTANUR %38.12% SSA %32.80%

Reduction in LL DEL : Best few Exchanges EXCHANGE LL DEL ( ) TARGET ( ) NPCClosure Net NPC % Reduction in Landline Gross ( % of Target) 1 VALIYAVELICH DLC % 2 KNR FL DLC %94.45% 3 KNR SKC DLC %96.61% 4 RMT NAVY DLC %281.23% 5 PAY SS TEMPLE DLC %44.13% 6 KUTTIKKOL %103.89% 7 KANNUR %45.75% 8 KADAVATHUR %25.03% 9 PARAT DLC %54.56% 10 RAMANTHALI %49.31% 11 ALAVIL %26.04% 12 BANDADAKA %73.59% 13 EDAT %19.20% 14 BALAL %45.68% 15 KUNHIMANGALAM %21.16%

LL NPC Performance : April to December UPL Div. EXCHANGE LL DEL ( ) TARGET ( ) NPCClosure Net NPC % Reduction in Landline Gross ( % of Target) VORKADY %28.32% KUNJATHUR %29.60% MIYAPADAVU %16.70% MANJESHWAR %30.96% KUMBALA %24.53% PAIVALIKA %36.69% UPPALA %18.78% PERLA %35.23% KANIYALA %25.83% KATTATHADAKA %25.55% VANINAGAR %12.46% ICHILANGODE %25.55% PERDALA %21.35% YETHADKA %21.94% KINNIGAR DLC %49.33% UPL DIVISION %25.88%

BB Performance : April to December EXCHANGETarget Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure PAYYANUR %58.46% CHERUKUNNU %72.56% TELECHERY P %74.07% NILESWER %58.24% KANNUR T %73.89% SRK %66.11% TALIPARAMBA %70.91% MATTANUR %67.83% TELECHERY T %70.60% KANNUR P %69.83% KANHANGAD %71.01% KAZARGOD %56.69% UPPALA %64.52% SSA %67.33%

BB Performance : April to December UPL Div. EXCHANGETarget Gross BB Provision BB Closures Net BB provision % Gross w.r.t. Target % Closure KUNJATHUR %52.50% PERLA %35.90% KINNIGAR DLC %50.00% MANJESHWAR %67.74% VORKADY %46.67% PAIVALIKA %74.07% UPPALA %96.97% KANIYALA %76.92% PERDALA %67.35% MIYAPADAVU %62.50% ICHILANGODE %66.67% KUMBALA %49.44% VANINAGAR %60.00% YETHADKA %60.00% KATTATHADAKA %59.38% DETUPL Total %64.52%

PENDENCY OF BROADBAND WORK ORDERs DivisionPendingTNFTotal 0-7 Days 7-30 Days 1-3 Month 3-6 Month 6-9 Month 9-12 Month DET TELLICHERRY TALIPARAMBA KASARAGOD KANHANGAD CHERUKUNNU DEP TELLICHERRY PAYYANNUR DET KANNUR DEP KANNUR NILESWAR MATTANNUR SREEKANDAPURAM UPPALA

PENDENCY OF BROADBAND WORK ORDERs ExchangePendingTNFTotal0-7 Days7-30 Days PERDALA KINNIGAR DLC PERLA VANINAGAR YETHADKA KUMBALA KATTATHADAKA PAIVALIKA ICHILANGODE UPPALA KANIYALA MANJESHWAR VORKADY KUNJATHUR MIYAPADAVU

DIVISION WISE LAND LINE PENDING ORDERs Division Pendi ng TNFTotal 0-7 Days 7-30 Days 1-3 Month 3-6 Month 6-9 Month 9-12 Month 1-2 Years KASARAGOD TELLICHERRYTELLICHERRY T KANNURKANNUR T UPPALA CHERUKUNNU TALIPARAMBA TELLICHERRYTELLICHERRY P MATTANNUR KANNURKANNUR P KANHANGAD PAYYANNUR S REEKANDAPURAM NILESWAR

PENDANCY OF LAND LINE WORK ORDERs Pendin gTNFTotal 0-7 Days 7-30 Days 1-3 Month 3-6 Month 6-9 Month 9-12 Month 1-2 Years MANJESHWAR VORKADY KUNJATHUR MIYAPADAVU UPPALA PAIVALIKA KANIYALA ICHILANGODE PERDALA PERLA KINNIGAR DLC VANINAGAR YETHADKA KATTATHADAK KUMBALA

Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000), Achieved = % only CSCsFranchiseesTotal April May June July August September October November December TOTAL

DIVISION Wise SIM Activation ( April to December 2014 ) ACHIEVEMENT Division Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved KNR P % SRK % KNR T % MTR % TLY P % PAY % KZD % UPL % TMB % TLY T % KNG % NLS % CUU % %

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 1 KANNUR PHONES % 2 SREEKANDAPURAM % 3 IRITTY CSR % 4 KANNUR T % 5 MATTANUR CSC % 6 CHERUPUZHA CSR % 7 PERAVOOR CSR % 8 THALASSERY CSR % 9 ALACODE CSR % 10 MAHE CSR % 11 KASARGODE CSR % 12 UDUMA CSR % 13 KUTHUPARAMBA % 14 CHERUVATHUR % 15 CHENGALA CSR % 16 UPPALA CSR %

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 17 PAYYANUR CSR % 18 THALIPARAMBA % 19 PERDALA CSR % 20 KALANAD CSR % 21 KANHANGAD CSR % 22 CSR MANJESHWAR % 23 MULLERIA CSR % 24 THALASSERY CTO % 25 RAJAPURAM CSC % 26 M ATHAMANGALAM % 27 PANOOR CSR % 28 NILESHWAR CSR % 29 CHERUKUNNU CSR % 30 BEEMANADI CSR % 31 TRIKARIPUR CSC % All CSCs %

CDMA WLL in MATTANUR Division 1ADAKKATHODE750 2ARALAM1500 3EDOOR750 4IRITTY750 5KADAVATHUR250 6KAKKAYANGAD750 7KELAKAM750 8KILIYANTHARA750 9KOLAYAD750 10KOLOLAM750 11KOTTIYOOR750 12MATTANNUR PERAVOOR750 14SIVAPURAM SIVAPURAM EAST250 16ULIYIL750 17VANIYAPPARA

DIVISION EXCHANGE Site name Date 1UppalaKumbala UppalaManjeshwaram Uppala Uppala Mulligadde Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following :  Door to Door to approach in respect of professional Data Users.  Mela in and around all Professional Colleges/ Institutions  Mini Mela in all newly Commissioned 3G BTS Areas.  New CUG among Commerce & Trade Community. NEW 3G BTSs Commissioned During NEW 2G BTSs Commissioned During

SITE NAME DIVISION 1KaikambaUppala 2 KaikambaUppala 3VidhyagiriUppala-PDL 4KadamanaUppala-PDL 5NeerchalUppala-PDL 6BelinjaUppala-PDL 7NalkaUppala-PDL 8Anathapuram TempleUppala-PDL 9MorthaneUppala-MJR 10ShanthadukkamUppala-MJR 11PoyyathuvayalUppala-MJR 12Govinga Pai CollegeUppala-MJR New 2G Site Under Phase-VII Expansion : Tower Ready

Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT SITE NAME DIV EXCHANGELAND MARK 1 Kumbala Bus StandUPLKUMBALA Within 200 mts North of Kumbala Bus stand 2 College Of Applied Science MJRUPL KUMBALA Collge Of Science site at its own land

Daily Pending Broadband Faults and Fault Percentage DivisionLL Wkg.BB Wkg. BB Faults BB Fault %> 7 Day DEP KANNUR KASARAGOD UPPALA KANHANGAD DET TELLICHERRY TALIPARAMBA DET KANNUR SREEKANDAPURAM DEP TELLICHERRY NILESWAR CHERUKUNNU MATTANNUR PAYYANNUR

As on DIVISION No. Of Faults Pending for More than 7 Days KANNUR P60 TELECHERY P25 TELECHERY T45 CHERUKUNNU90 PAYYANUR15 KANHANGAD18 KANNUR T27 UPPALA168 TALIPARAMBA65 KAZARGOD129 SRK15 MATTANUR20 NILESWER39 SSA716

No. Of Exchanges under Fault of Less Than 7 Days. DivisionAs on SKM MTR PAY KNR T KNG NLS 119 CUU32548 TLY T KNR P24431 TMB22346 KZD11134 UPL02021 TLY P

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DET NLSACHIKKANAM BEEMANADI KALICHANADUKAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DET NLSACHIKKANAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency As on As on As on As on As on DETSKMARANGAM ARIVILANJAPOYIL PAISAKKARY IRIKKUR AICHERY PAYYAVOOR SREEKANDAPURA M DETTLYMANGATTIDAM DET TMB PATTUVAM

CGMT’s direction for improving Quality of Services  Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers, based on ARPU.  Pending Faults are available in the Fault Management Module, /CGMT, TM wise with Class Wise / Duration wise.  DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority.  Faults should be cleared on Sundays & Holidays.

Repeat Complaints (LL+BB) Summary in Q3 SSA >= 5 times>= 10 times>= 20 times>= 30 times Q2Q3Q2Q3Q2Q3Q2Q3 ENK CNN CLT PTA TCR KTM QLN TVM ALP MRX PGT CIRCLE

LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending : Land Line ClassNo. Of Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A36843,67,10, B70831,78,86, C1,14,99817,95,11, D3,75,49522,11,78, E3,67,48525,42,88, F20,89,03655,39,46,15988 Total ,26,35,22, Billing details for III Quarter Ending : Land Line ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU (Rs.) A36724,06,09, B75021,71,81, C1,17,53317,86,25, D3,88,36422,94,33, E3,75,30927,52,66, F20,20,19663,89,99, Total ,38,01,15,043158

LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending LL ClassNo. Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A40318,45, B64315,13, C24,1843,89,29, D44,1642,38,06, E41,5052,86,28, F2,81,1406,47,63,91477 Total3,92,03915,94,86, Billing details for I Quarter Ending LL ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU ( Rs.) A31116,252, B71814,32, C13,6941,81,05, D47,0972,80,53, E50,4573,87,98, F2,592428,03,85, Total3,71,51916,84,01,485151

GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. ) TARGET ACHIEVEMENT DIV Montly APRILMAYJUNEJULYAUGSEPOCTNOVDEC APR - DEC % MTR % CNN T % CNN P % KSZ % PAY % TLY T % SKM % KNG % TMB % CUU % NLS % UPL % TLY P % SSA %

Prepaid Revenue from CSCs of KANHANGAD Division ( Amount in Lakhs of Rupees ) DivisionCSCTARGETachievement% (Whole Year)Apr- Dec 2013Achievement KNG Kanhangad % Uduma % Rajapuram % %

Expansion of LL Network in HIGH REVENUE POCKETs Apartment / Flat / Villas No. of Rooms P illar No CABLE required in Metre 100 Pr50 Pr20 Pr Oceanus Confidential Lulu Complex 60IZ

Details of capturing of Mobile Numbers SSA As on No. of connections Customers Having Mobile Number % of Customers having Mobile Number THRISSUR ERNAKULAM PATHANAMTHITTA KANNUR PALGHAT KOZHIKODE MALAPPURAM KOTTAYAM KOLLAM ALLEPPEY THIRUVANANTHAPURAM Total

Details of capturing of Mobile Numbers DIVISIONDELsPending % Pendency Class wise pending ABCDE/F KNR % TLY P % KNR T % CUU % KNG % KZD % MTR % NLS % PAY % SRK % TLY T % TMB % UPL % %

Details of capturing of Mobile Numbers ExchangeDELsPending % Pending Class wise pending ABCDE/F KUMBALA KUNJATHUR MANJESHWAR MIYAPADAVU VORKADY KINNIGAR DLC PERDALA PERLA VANINAGAR YETHADKA ICHILANGODE KANIYALA PAIVALIKA UPPALA

Details of capturing of ID SSA As on No. of connections Customers Having Id % of Customers having Id THRISSUR ERNAKULAM KOZHIKODE MALAPPURAM PATHANAMTHITTA PALGHAT KOTTAYAM KOLLAM TRIVANDRUM KANNUR ALLEPPEY Total

E – mail Updation Pending :KNG ExchangeDELsPending % Pending Class wise pending ABCDE/F KUNJATHUR MANJESHWAR MIYAPADAVU VORKADY KINNIGAR DLC PERDALA PERLA VANINAGAR YETHADKA ICHILANGODE KANIYALA PAIVALIKA UPPALA

Percentage of Reconnection against OGB in Kerala Circle (As on ) SSA Name October, 2013November, 2013December, 2013 No. of connections Disconnected % disconnected Reconnected % Reconnected No. of connections Disconnected % disconnected Reconnected % Reconnected No. of connections Disconnected % disconnected Reconnected % Reconnected PTA TVM QLN ALP PGT TRC KOZ MRX KTM CNN ENK

LANDLINE WORKING STATUS as on 16/01/2014 Total Landline working OG Barred due to Non- Payment7677 IG Barred due to Non- Payment294 Suspend Barred due to Non- Payment25406 Total Disconnection33377 Percentage Disconnection9.30 Active Landline Connections325499

LANDLINE WORKING STATUS (Division wise) as on 16/01/2014 RankDivision Total Landlines OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active 1DET KSZ DET NLS DET UPL DET SKM DET KNG DET MTR DET PAY DET TMB DET CUU DEP KNR DET TLY DEP TLY DET CNN SSA Total

LANDLINE WORKING STATUS (Exchange wise) as on 16/01/ UPPALA Division DivisionExchange Total Landlines OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active DET UPL KINNIGAR DLC KANIYALA KATTATHADAKA VANINAGAR PERLA PAIVALIKA ICHILANGODE MIYAPADAVU YETHADKA PERDALA UPPALA KUNJATHUR KUMBALA VORKADY MANJESHWAR Division Total Total

BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE) Division Total Land lines Total Active Land lines Total Broadband Conns BB Penetration DSLAM Spare Cap DET UPPALA DET THALASSERI DET KASARGOD DET KANHANGAD DET SREEKANDAPURAM DET TALIPARAMBA DET NILESWARAM DET MATTANUR DET PAYYANNUR DET CHERUKUNNU DET KANNUR DEP THALASSERI DEP KANNUR SSA Total

BROADBAND LOADING STATUS - as on 16/01/2014 (UPPALA Division) DivisionExchange Total Landlines Total Active Landlines Total Broadband Conns BB Penetration DSLAM Spare Cap DET UPL ICHILANGODE KATTATHADAKA VANINAGAR KANIYALA PAIVALIKA VORKADY KUMBALA UPPALA MIYAPADAVU YETHADKA KINNIGAR DLC PERDALA MANJESHWAR PERLA KUNJATHUR DET UPPALA SSA Total

Broadband Mela Conducted in November ( 13 th to 24 th ) in Low Penetration DSLAM Areas. DIVISION No. of ExchBBSIMLLRECONN Kazargod Kanhangad1432 Taliparamba Telecherry T Payyanur1637 Uppala Nileswer

5. Broadband Mela Conducted in December in Low Penetration DSLAM Areas. DivisionNo.of ExchLL LL with BBBB SIMWiMAX Reconn- ection TLY T KZD PAY TLY P UPL MTR KNG TMB NLS CUU SKM KNR T CUV DGM F

GSM : Action Plan for IV th QUARETER i ). Pre paid Sale through FRANCHISEEs will be ensured to be increased. ii). Sale through existing DSAs/Shoppe will be ensured to be increased. iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled. vi).Sale of SIMs on very large scale with Special focus on MNP, through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions. Best Monthly Achievement ( That was in Dec )= Min. Target Set for JAN, FEB & MAR= 3 X

9. Very Active Involvement of Employees in GSM Prepaid Sale  182 Spouse/Children of Our Staff have been enrolled as DSAs.  Current Year Turn Out Through them : Rs.78 Lakhs.  48 Employees do CTOPUP SALES under CSR Without Commission. 67

1.BROADBAND : Action Plan for IV th QUARETER i). New BB Lead Generation in Low Penetration DSLAM Areas through Mini Mela/ Road Show, with Prior IVRS Message, Press Release, Distribution of notice, Prior Visit to Schools / Colleges / Govt & PSU Offices / Private Companies / Temple / Masjid / Church nearer to the DSLAM areas. ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’ iii). Pace in provisioning New Broadband connections needs to be increased. iv). Lower Plan BB Customers are required to be brought to Higher Plan. v). Special Drive for bringing back Closed BB Connections. 68

Steps to be taken to increase Data Revenue  Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB.  Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB.  Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days  Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue.  Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

2. Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions. Notices were issued to around closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use. Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased 70

DIVISION / GROUP WISE MEETING ERCS 2013-’14 JANUARY 2014

ERCS - PERFORMANCE OF GROUPS as on Sl. No.Group Target Points PointsAcheivedRevenue 1DGMMKTG DGMF DETSKM DETCNN DETMTR DETCUU DETUPL DETNLS DETPAY DEPKSZ DETKNG DETTLY DETTMB DEPKNR DEPTLY DGMA Total

ERCS - Product / Service Marketed - Uppala Division Product / ServicePoint No. of conns. (KNR P) No.of conns (SSA Achvts) % Contribution (KNR P) LL / PCO Reconnection New BB (<500) New BB (>500) Mobile conns MNP WiMAX Data Card DSA Regn BB Plan change OS dues colln Staff C-Top-up

Sl. No.Name & DesgnPointsRevenue 1ISHWARA NAIK.D.K.,SR. TOA NANDAKUMAR.A.S,SDE SREEHARI BHAT,SDE RATHEESH KUMAR K,TM RAMA. C.H,TM PRATHEEPAN U P V,JTO LOKESHA NAIK K,SR. TOA DURGA.V.K,SR. TOA JAYAKRISHNAN G,TM SANOOP C V,SR. TOA SUBHASH M,TTA RAJEEVAN K.,TM DILEEP K K,TTA MURALIDHARAN NAMBIAR,DE ASHOKAN. K,TM RADHAKRISHNA. A,TM SUDEESH K,TTA MAHALINGA BHAT. P,TTA CHANDRASEKHARA K.,TM KUMARA K,DRIVER

21CHANDRANANDAN V,SDE SUMESH.P.M.,TM KISHOR CHALUKKIL,JTO ASHOKAN T,TM KORAGA.M,TM VAISAK K,JTO SAILENDRAN K M,TM KESHAVA K,SS SHYJU K V,TTA SASEENDRAN P,TM BALAKRISHNAN T K,TM NISHANTH.K,TM RAMESHKUMAR B C,SR. TOA GANGADHARA K H,TM PRAMEELA K,TM TIJI BABU,JTO DINESAN A,TM MURALEEDHARAN.K,TM KESHAVAN C,SR. TOA AITHU NAIK A,TM337825

41B.M.CHANDRASHEKAR,TM H.RAGHAVA,TM SURESH B,TTA P.BALAKRISHNAN,TM SAVITHRI A,SDE SASEENDRAN K,JTO ANNU NAIK K,TM JAYARAJAN V,TM LINGAPPAYYA. A,TM VINOD U,SR. TOA BALAKRISHNAN K,TM CHOMA M,TM SUCHITHRAN P,TM SATHEESAN.P,TM MOHANAN NAIR V.B.,TM MOHAN BABU.E,TTA MANI K V,Group D INDIRA G,Group D ISHWARA NAIK P,SR. TOA KOMALAN T K,JTO132075

61VENKATESHA. K,TM BHUVANENDRAN NAIR A.,TM LAKSHMI N,RM RADHAKRISHNAN K,TM HARIDASAN.K.K,TM DINESHAN.K,TM KUNHIRAMAN,TM BALAKRISHNAN. P. K,TM PRAKASHAN T,TM SANKAPPA GOWDA S,TM C.H.RAGHAVA,TM JANARDHANAN.K,TTA SATHEESAN. K,TM ARUNKUMAR K R,TTA RAJESH SYMON,Group D K.PRAKASHAN,TM1200 Total

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