UCSF School of Medicine, Office of the Dean, Information Services Unit Communications with Drupal John Kealy 4/19/2011

Why have a website? Get Out Your Message –Reach a Global Audience –Update any time Promote Your Services Improve Customer Service Gather Information and Generate Leads

What is Drupal? A Web Content Management System – – – Powerful and Flexible –Thousands of modules for use –Can support almost any kind of site It’s Open Source Software

UCS F Scho ol of Medi cine, Office of the Dean, Infor matio n Servi ces Unit

8 Why do I care? Extensively used at UCSF –Main UCSF website –School of Medicine, School of Dentistry, etc. Very flexible and extensible –Blogs, Forums, & Newsletters –Podcasting –Picture galleries Support available from ITS

General Drupal Questions Information Technology Services

UCSF School of Medicine, Office of the Dean, Information Services Unit Current State of Drupal Webhosting at UCSF

Current State of UCSF ITS Hosting is Currently Free –May become a recharge based service All sites are custom builds Multiple hosting environments Drupal system administrator required –Org IT Staff (Library, Radiology, SOM, & SIS) –Contractors (SON & Medical education) –IT recharge (Qb3 & Dentistry) Information Technology Services

Costs: Large Custom Site Examples: – –Dentistry.ucsf.edu –Pharmacy.ucsf.edu Build Cost: – K Maintenance Costs: –Content 1-3+ FTE –IT Administration FTE UCSF School of Medicine, Office of the Dean, Information Services Unit

Costs: Medium Size Custom Site Examples: –its.ucsf.edu –ptrehab.ucsf.edu –Qb3.org Build Cost: – K Maintenance Costs: –Content FTE –IT Administration.25+ FTE UCSF School of Medicine, Office of the Dean, Information Services Unit

Costs: Small Size Custom Site Examples: –healthpolicy.ucsf.edu –stemcell.ucsf.edu –hub.ucsf.edu Build Cost: – K Maintenance Costs: –Content.25 + FTE –IT Administration.1+ FTE UCSF School of Medicine, Office of the Dean, Information Services Unit

Problems with Custom Builds Every Drupal site is a custom build therefore every site is unique: Time consuming to build Expensive to build Difficult to support Difficult to train content editors 17

Advantages of Central Hosting Less redundant hardware Sharing of information Some standardization of approach 18

19 Goals 1.Create a platform that reduces the cost of creating a Drupal Site at UCSF. 2.Provide a website hosting service that meets nearly all UCSF needs. 3.Provide that service at the lowest possible cost to the most UCSF clients SECTION HEADING

Three Tier Webhosting ① Custom Site in “multisite” environment Currently Exists ② OpenAcademy Sites Under Construction (Pharmacy) ③ SaaS Sites Pending Funding 20

Why Three Tiers? Different needs for different organizations –Departments vs. labs –Large complex sites vs. small brochure sites –And some sites are none of the above Cost of hosting rises with complexity Want to meet all CMS needs with Drupal Path for sites to change as needs change 21

The Chevy SaaS Sites

SaaS Sites: Pros Fast to create Easy to maintain Low cost All admin support via UCSF IT Sites can move to other Drupal hosting options 24

SaaS Sites: Cons Less options Predetermined set of modules Predetermined set of designs No independent development 25

SaaS Sites - Audience Small (under 100 page) sites –Labs –Short term “brochure” sites –Limited lifespan sites 26

The Buick OpenAcademy

openAcademy: Pros Fast to create Academic focus “Online Presence” focus –Integrated with social media and marketing –Better analytics and analysis of site usage Lower cost than custom site Sites can move to other Drupal hosting options 28

openAcademy: Cons Limited set of modules Limited set of designs More UCSF IT support required Requires more content staff and analysis to make full use. No independent development 29

openAcademy- Audience Large (over ~100 pages) sites School sites Department sites Administrative sites 30

The Cadillac Custom Site Hosting

Custom Drupal 7 Multisite: Pros Nearly unlimited set of modules Nearly unlimited set of designs Full development staging and production environment Independent custom development 32

Custom Drupal 7 Multisite: Cons Take significant time to create High cost to create Costly to maintain High overall cost Nearly all admin support via UCSF IT –Requires dedicated site admin –Requires ongoing QA 33

Custom Site - Audience Anything that doesn’t fit into the standards Sites with custom views, apps and themes Customers willing to pay for something “special” 34

Current Roadmap Information Technology Services