Gareth Bevan Universal Credit Twelve months in: learning from the Pathfinders.

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Presentation transcript:

Gareth Bevan Universal Credit Twelve months in: learning from the Pathfinders

Structure of presentation Introduction to UC Scope of the research Preparations of landlords Key issues emerging from UC Pathfinders in the North West Recommendations Solutions What next?

What is Universal Credit? Paid to people in and out of work, monthly in arrears Replaces Working Tax Credit, Child Tax Credit, HB, IS, JSA, ESA “Digital by Design” Places the onus on the individual Responsive

Scope of the research Research methodology Solely evidence from associations Anecdotal Limited claimant numbers

Preparations Proactive Reactive Work with staff Work with tenants Communication Processes

Emerging issues… Application

Emerging issues… Routing of claims UCHB

Emerging issues… Support Services

Emerging issues… Benefit advances

Emerging issues… Vulnerabilities

Emerging issues… Alternative Payment Arrangements

Emerging issues… Relationships

Emerging issues… Data sharing

Recommendations Save function Confirmation PBS APAs Data sharing

Solutions Relationships Regular meetings LSSF Processes

What next…? Rollout plans Federation work

Gareth Bevan Tel:

Gareth Bevan Tel:

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